Burlington Ford and Lincoln has received mixed reviews from customers. Many praise the staff for their helpfulness and family-like treatment during difficult situations, such as breakdowns. One customer appreciated the quick service and effective repairs, noting that their car was fixed the next day. Another customer highlighted the manager's hospitality, stating that he provided valuable advice and assistance with minor issues, despite being unable to take on a full service appointment. However, there are concerns regarding the service department, particularly related to warranty issues on parts. One customer expressed frustration over a part that failed shortly after installation and reported difficulty in reaching the manager for resolution. Overall, while Burlington Ford and Lincoln is recognized for its friendly service, there are significant concerns about certain aspects of their service and warranty policies.
My Wife and Daughter broke down and Burlington Ford saved the day. The staff is hands down the people you want in your corner when something like this happens. They treated us like family and helped put this Husband/Dad at ease. Quick, knowledgeable and all around family!
July 2025
My car was having trouble right before I got on the freeway and I took it Burlington ford. They ordered the part and it was fixed the next day. Still going strong. Thank you.
January 2024
The staff here replaced my key fob batteries and didn't charge me a penny! Thanks for awesome service! ???
