-
October 2023 by Michael G.
Install looks great! Professional clean appearance of our new dog door. Glad we went with this company for install as opposed to DIY with a cheap Amazon door. Great quality, friendly service. Highly satisfied.
-
October 2022 by Nancy H.
I originally purchased my Hale dog door almost 25 years ago. They have been one of the most honorable companies I have done business with. They not only make a high quality product, they truly stand by it. Their customer service is top notch, and always been as nice as can be. I have yet to find another dog door product that offers anything close to the 5 year warranty that Hale does. And I have been especially grateful that when a flap has not lasted as long as it should have, they have honored their warranty with zero hassle. I have referred them to many friends & neighbors over the years, who have all been thrilled with the quality. In my experience, the Hale dog door is well worth the investment. I have worked in a big box home improvement store where dog doors can be purchased for much less, but as I learned from my customers, those units needed replacement in a matter of years. When my Hale door was first installed, I loved that if I moved, I could literally bring my door with me to my new abode if I chose to (my inner drywall & exterior stucco wall sections removed remain safely stored in my garage). If you are looking for a well designed quality product that will last, I can't speak more highly of both Hale's doors and the folks at this company! :)
-
September 2022 by Troy Carbaugh
Great Customer Service! I installed my Hale Pet Door back in early 2007. Finally in 2021 I needed to replace the flaps. I did and in the last week I noticed the inside flap hanging down. I took it out to see if it was just slipping and it wasn't. It was tearing. I emailed Hale Pet Door expressing my disappointment and they shipped me out new flaps at no charge! That is awesome customer service!! The dog door itself is awesome as well!!!Thank you for having great customer service especially when that seems overall to be on the decline!
-
June 2021 by Jenafer T.
Thank you for the outstanding service! Once I left a message, I received a call in 24 hours, we spoke of the needs we had, appointment set! Ken was called before arriving, super friendly and he explained installation and any hiccups that may occur. Very professional and our pet door looks great, installed within 2 hours. I highly recommend!
-
April 2021 by Jamie A.
This company was very unprofessional, did not respond, charged me for an item I had not received, then sent the wrong item once I had filed a dispute with my credit card company. And their return policy does not allow ramps to be returned at all because they consider them to be custom orders even though they aren't. I ordered a perpendicular ramp from one of their dealers on March 3rd. March 5th I had a new air conditioner installed that blocked the doggie door so I contacted the dealer on March 8th to see if it could be changed to go along the wall since this was an option and not a special order. The dealer said Hale Pet Door would like a picture as proof. I sent the picture immediately which was March 9th. I never heard another word. When I received my credit card statement they had charged me the day I placed the order, March 3rd, so naturally I disputed it. Hale came back with the return policy that it couldn't be returned which was a mute point because I had never heard anything from them and definitely had not received the ramp. I talked to my credit card company again and they said to start another dispute which I assume was relayed to Hale. All of a sudden, again without any communication concerning my request or shipping information, the ramp showed up on APRIL 17th. Of course, it's the perpendicular one that is useless for my doggie door and can't be returned. Please note that RETURNS ARE ONLY ACCEPTED FOR 30 DAYS FROM THE DATE AN ORDER IS PLACED, not when it is delivered! It took 47 days to receive my order so even if they allowed ramps to be returned, I wouldn't have been able to because it was 30 days past March 3rd. I understand that a lot of companies have issues because of COVID, but it's unscrupulous not to alter the return policy during these difficult times. I believe Hale Pet Door does business in an unethical manner and would never recommend them.
-
April 2021 by Tiffany Nelson
I just wanted to thank the guys at Hale Pet Door! They custom made the perfect pet door for our ridiculously big doggo! It’s such a great quality product that we think our wall looks even better now with a Hale door in it. The installer that they recommended was professional and clean. We’ve also saved a ton on electric with not opening the door for him every 5 seconds.
-
February 2021 by Rick S.
This company is Great! Have one of their dog doors that is almost 20 years old. The flaps finally wore out a few years ago (lasted 15+ years with two 100 pound labs pounding in and out) so I ordered replacements. One of them had a little problem - called Hale and they immediately honored their 5 year warrantee and shipped new ones out No Questions Asked. That is great customer service! Highly recommend their products and their customer service is second to none.
-
January 2021 by Chip Marshall
Good people ?
-
July 2020 by Scott Strong
Quality product built by people that care about your pets as they do their own. Business with a heart.
-
March 2019 by Pamella Mitchell
The best in the business!
-
March 2019 by Ray V
Quility with niceness
-
March 2019 by Annalise O.
Pam at Hale Pet Doors helped me so much. I ordered a horizontal inserting glass window with a pet door at the bottom so our cat could get out to our deck. Of course, I ordered the wrong size width for it to fit inside of our window frame. I was .25 inches off! I emailed Pam and they happily made me new parts for the top and bottom so they would fit into my window. She asked me whether I was confident drilling my own holes into the parts so I could install them and I told her I was. Best, thing, the parts got to me in 3 days and they made and sent them for free! Thanks for being so responsive and easy to work with!
-
January 2019 by Sheri D.
be very careful about buying hale pet doors if you have had new sliding glass doors installed in your home. hale's panels are very outdated, the same model as the ones i bought back in 2007. they do not fit the newer manufactured sliding door tracks. i have lost over $1,000 in cost not to mention labor with a pet door contractor who could not install hale pet door panel in my home! because my door was custom made to size, i'm only offered $50 of the cost toward another hale pet door. why would i want another hale pet door when the first one cannot be installed in the newer sliding door tracks? terrible customer service, be careful.
