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November 2021 by Traveling C.
I'm speaking about an online order, my point to the forthcoming rant is to point out that homedepot.com stop offering the HomeSullivan Platform Bed on their website until the manufacturer corrects the problems with the bed. The 10mm screws included to put the bed together are not long enough to complete, many of their parts were not labeled, some of the labels were in places were you couldn't see them from the outside of the packaging. When I contacted the manufacturer they must have not believed me because they sent me MORE 10mm screws 3 days late. Needless to say extra screws had to be purchased to complete the bed.
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September 2021 by Amanda Platt
great customer service and they have parking spots for veterans which is super cool. Thank you for showing your support to our veterans
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August 2021 by Jessica J.
While it is nice to have a Home Depot in Cañon, this one is VERY small. The parking lot is small. The store is small. The selection is very limited. Half the time I go looking for something they don't have it at this store. Still for basics or small stuff it works. The service is fine. They are never overly friendly, but not rude either. Since the pandemic they have huge signs that say you HAVE TO wear a mask to shop - which I am totally fine with - but don't expect anyone but you and the workers to have a mask. Literally no one else wears one, which is disappointing. I guess it is a lot to ask to enforce the mask wearing. At any rate, if you need something basic they might have it. Remember it is SMALL.
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May 2021 by Jess R.
This is the second time I have come into this Home Depot and I was helped by so many friendly staff. At any other Home Depot it is impossible to find anyone to help you or when you call them they run away. Also, their bathrooms are clean! Keep up the good work and the management is doing a great job.
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May 2021 by Thomas K.
I can understand that "occasionally" some things just don't go right. Stuff happens. When things go South consistently though, that is indicative of a poorly run operation with employees and management who just don't care. Cases in point... 1. We ordered carpeting to be installed. Was told that the carpeting couldn't be installed because our central heating was inoperative at the time. It hasn't been for 15 years because we heat the main area with a wood burning stove and two of the three bedrooms with propane fireplaces. the third bedroom is a workout room heated with a space heater. According to the installer, we couldn't adequately guarantee that the house could be kept at 70 degrees and they required that each room have heating controlled by a thermostat controlled system. The propane fireplaces are but the wood burning stove is not - go figure. So we had to spend $500 to get the central heater serviced so we could meet the installers requirements to keep the house at a perfect 70 degrees. The installers finally arrived to a perfect 70 degrees house to install the carpeting and the first thing they do is open all the windows, letting the 40 degrees outside weather in. %500 spent that obviously didn't need to be. When installing the carpet, the installation team messed up the carpet cutting leaving one room - the master bedroom - 1 yard short. So we have to leave the master bedroom stripped, with all the furniture and clothing in the barn, for over a week while a new piece of carpeting wass ordered and finally delivered. 2. Ordered vinyl flooring and related baseboards and transitions. Took over two months to get it delivered. Phone calls and messages went unanswered. We could never get a definitive answer on where our order was and when it could be delivered. Finally we were called and told that all the supplies were finally in... then they weren't. a few days later they were in again.. then not. When we finally actually got the ordered delivered, it was delivered in the rain and unprotected. Indoor wood (baseboards, molding) wet, muddy and partially damaged. By the way... our delivery window... we were told that we had to be available from 6 am until 8 pm for the delivery and would not be told when, during that time frame, the delivery should be expected. a 14 hour delivery window... really? 3. I took a day off to assist daughter with receiving her new Home Depot refrigerator delivery. She was given an 8 am to 8 pm delivery window. She was finally called at 7:30 pm to say that the driver was running behind and wasn't allowed to work after 8 pm and thus the delivery would have to be rescheduled. She lost a day of pay, I lost a day of pay. When it was finally delivered over a week later, it was dropped off on the front porch - not even brought into the house. Are you kidding me??
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January 2021 by Pammie Hubbell
pleasant trip very helpful staff...
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September 2020 by Dicky Darko
I have tried on two separate occasions to get work done through this store. Both times, I spent over an hour in the store to set up flooring, then on my anniversary, stopped in for a purchase that took me 2HOURS to get scheduled because the person helping me "wasn't from that department"... that was on 9-2-20. I called a week later because I hadn't heard anything and was told "you are scheduled".... fast forward to 9-15-20 and still, no word from anyone. called again, to chec
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September 2020 by Paul Strömberg
I’ve always been happy with the customer service at this location. However, I just recently read about a store in Washington (Spokane Valley). It was stated that Home Depot no longer gives discounts to veterans. Is this true? I’m not a vet, but I do believe a discount should be given.
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July 2020 by Michelle Gallina Martin
Every time I go to the garden area, plants are dying. I talked with the vendor, the store employees are supposed to water the plants. It is sad. These are living things, just going in the trash, because you are too lazy to water them every day. I will be contacting corporate.
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July 2020 by Deanne S.
Curbside pickup is horrible. Waiting over a half hour for an item. They are providing this "service" for high-risk customers. They totally need to take lessons in customer service!
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March 2020 by Natalie H.
I went to Home Depot in Canon City to get some paint. The paint counter attendant named Diane was awful. She was extremely rude to my family and I completely unprovoked. Then, upon 3 of her coworkers telling her to smile, she turned to them and said,"I don't get paid to smile." The thing is she came up to us- we didn't ask for assistance- she offered and then was very unpleasant. I won't return to Home Depot. I'd rather pay the higher prices at Ace where the employees are pleasant.
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March 2020 by Teri Carlson
Did not visit "home services", but visit and buy from home Depot a lot!
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February 2020 by N H.
I have always shopped Home Depot for all my home projects (my dad is a highly skilled Carpenter who taught me how to do it all myself) and I was even a Home Depot employee in years past (and the 2 stores I worked for always did right by their customers which is why they were always top stores). This store is the one who ended it all. I WILL NEVER shop Home Depot again for not doing the right thing. You will never get another dime from me. Sad for you because I have a lot of home projects to do but some else will be getting all that money.
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October 2019 by Joyce O.
We have bought with Home Depot since we moved to Canon City 7 years ago. They are the nicest people and work very hard to help you. Like many small mountain towns they don't always have everything in stock and so you have to order but we understood that and readily traded small inconveniences for the hustle and bustle of big city life. I wanted to be sure to note the genuine care and appreciation we receive from the staff there. Just today I called about a stove I ordered and had trouble with delivery (from a 3rd party that Home Depot uses). The appliance manager actually is driving it out to our place to help us out and also coordinating with the installation person for us. Wow! The other gentleman in the appliance department was also very helpful. Wish I could remember his name. Anyway - Thanks to you all! :-)
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September 2019 by Jeremy Carpenter
terrible store if you want to purchase an item from the yard you have to goto the yard even if you have items that you are purchasing inside....how hard is to look an item up charge for it and give a load tickets.....ace has done for years..... I don't need the inconvenience of making multiple purchase.