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February 2024 by Kirk Anderson
Brian got my new phone up and running in 5 minutes after failed attempts by other Verizon stores and Verizon customer service. I will always go to Brian with any issues as he knows what he is doing. The other associates I dealt with need more training Verizon!
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December 2023 by Deborah Gomez-Grand
Excellent service, minimal wait.
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October 2023 by Julie Payne
The two employees were very helpful and knowledgeable!
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October 2023 by Bruce Robinson
Sage, my sales rep, was as sharp as anyone I’ve ever worked with! She knows the products, helped me decide which new phone to buy, was very upfront about pricing, and was an absolute pleasure to work with. I’m very happy with my new phone and will definitely return here for any other phones I need (kids!). Thank you!
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August 2023 by Paula Sheagley
Sage made our experience absolutely first rate. She's so knowledgeable, patient and a wonderful personality. Best rep we've ever had at that store! Hopefully she's a keeper!
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August 2023 by Audrey Cornell
Great customer service somethings are out of her hands and she handled it the best to her availability and stayed very professional.
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August 2023 by Paul Audet
This is specifically for cellular use in Canon City and anything south or west of that city. The coverage is horrible. Don't plan on have much if any coverage. What makes it more frustrating is that your phone will indicate you have 4 bars of 4 g and you won't be able to pull up a website. Look for a different carrier if you live in Canon City.
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July 2023 by Renee Bergin
Representative was very polite and helpful! Happy to see earlier opening times for Sundays.
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July 2023 by C Wade
Shawn was sooo amazing! Helped my sister with her broken phone and had the best customer service! 100% recommend!
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June 2023 by darlene rice
Destiny our salesperson was incredible! Being 67 I am a bit electronically challenged bit she made the process seamless! My only concern is not to ask a customer to pick out their cover/protector without telling them its not included or free. No prices are posted on any products.
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June 2023 by Courtney Pollin
Shawn was sooo amazing! Helped my sister with her broken phone and had the best customer service! 100% recommend!
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June 2023 by Evan Horning
Beware of deceptive business practices! We came to this store in February 2023 to switch carriers and establish new service as we have retired and recently moved to the area. When asked what we were looking for we indicated that we were interested in a senior plan. The salespeople indicated that any senior plan would need to be set up directly with Verizon but also indicated that it should be easy to switch plans with their app. We were asked if we needed new phones and were told we qualified for new phones if we traded in our existing phones. At no time were we informed that the new phones were conditional on being locked into a specific plan or that we would be locked into that plan for 3 years. Again, we originally requested a senior plan. It was our understanding that the new phone promotion was due to us switching carriers not because of signing up for a specific plan. There was a lot of confusion going on in the store as they appeared to be short staffed and were training a couple of new employees. We were passed back and forth from the trainer to the trainees. We were told that it can take a few billing cycles for everything to go through but credits would be made to the account for the trade ins. After receiving bills showing a payment for our supposed free phones we contacted Verizon and were told that on their end there was nothing they could do and said we needed to contact the store where we got the phones. We went to the store with our original paperwork and were greeted by the person who was training when we first stopped in. He apparently is the new store manager. He was confused with what we were asking and made copies of the paperwork so he could show it to his superior (trainer). He said he would follow up with a text. After not receiving a reply for 2 weeks we stopped back in to find out what was going on. At this time it was noted that the paperwork that needed to be filed for the trade ins was never entered. We were also informed that since we changed our plan, as we were told we could, we were no longer eligible for the free phones and would need to make the scheduled payments for the next 3 years unless we changed back to the original plan. We asked how this happened and were told that it was most likely a miscommunication from the salespeople. Asked why we were being punished when it was their miscommunication and not our misunderstanding we were told sorry but there is nothing we can do. This business appears to put commissions above customers. We are now stuck with a plan we didn’t want and phones we didn’t need. Think twice before doing business here.
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June 2023 by Pwn Ranger
Awesome experience. Got in and out within half hour, no pressure to upgrade or buy anything extra than what I needed
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June 2023 by Shari vanderPutten
The lady Destiny that helped me was very friendly and got the job done with ease. Thank you
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June 2023 by Evan H.
Beware of deceptive business practices! We came to this store in February 2023 to switch carriers and establish new service as we have retired and recently moved to the area. When asked what we were looking for we indicated that we were interested in a senior plan. The salespeople indicated that any senior plan would need to be set up directly with Verizon but also indicated that it should be easy to switch plans with their app. We were asked if we needed new phones and were told we qualified for new phones if we traded in our existing phones. At no time were we informed that the new phones were conditional on being locked into a specific plan or that we would be locked into that plan for 3 years. Again, we originally requested a senior plan. It was our understanding that the new phone promotion was due to us switching carriers not because of signing up for a specific plan. There was a lot of confusion going on in the store as they appeared to be short staffed and were training a couple of new employees. We were passed back and forth from the trainer to the trainees. We were told that it can take a few billing cycles for everything to go through but credits would be made to the account for the trade ins. After receiving bills showing a payment for our supposed free phones we contacted Verizon and were told that on their end there was nothing they could do and said we needed to contact the store where we got the phones. We went to the store with our original paperwork and were greeted by the person who was training when we first stopped in. He apparently is the new store manager. He was confused with what we were asking and made copies of the paperwork so he could show it to his superior (trainer). He said he would follow up with a text. After not receiving a reply for 2 weeks we stopped back in to find out what was going on. At this time it was noted that the paperwork that needed to be filed for the trade ins was never entered. We were also informed that since we changed our plan, as we were told we could, we were no longer eligible for the free phones and would need to make the scheduled payments for the next 3 years unless we changed back to the original plan. We asked how this happened and were told that it was most likely a miscommunication from the salespeople. Asked why we were being punished when it was their miscommunication and not our misunderstanding we were told sorry but there is nothing we can do. This business appears to put commissions above customers. We are now stuck with a plan we didn't want and phones we didn't need. Think twice before doing business here.