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December 2023 by Debbie Markham
Diana was very friendly, engaging and efficient in helping me open a new account. Excellent customer service!
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November 2023 by Scott Campbell-Rogers
Went to use the ATM. Not only did the vestibule smell like cigarette smoke. It wouldn’t accept my COOP cash deposit either. It’s 2023. Next time I’ll just leave my deposit in the depository and let the employees deal with it
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October 2023 by Crystal Lynn Shute
Will “close your account” then leave it for charges after you withdrawal all your money from the supposed closed account… totally sketch, just paid collections over 300$ for a miscommunication on their part and they would not work with me at all. At least the people on the phone were nice.
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September 2023 by Wayne Alan
The Branch manager Maria is awesome, been with this Branch in castle rock for 21 years. And they have never disappointed me. Thank you
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July 2023 by Katherine Grace
I always get a better interest rate w them and my go to bank for car loans. Maria the branch manager has helped me w all the transactions. Easy to deal with and no pressure. Not greedy to get my business and will give the option of doing the loan elsewhere if they have better interest rate. She would still give me an advice and walk me through the process even if I don’t do a loan w them. Thank you Air Academy!
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July 2023 by Vickie Linder
This is the most caring and helpful credit union. All of the staff is ready and willing to help in any way that they can. I've most always gone to Jeanette's station and she has always gone above and beyond what she would have to do for me.I'm so thankful for Air Academy Credit Union. Kudos to all of the staff there!!! They deserve 10 stars.
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July 2023 by Regina Ingram
The staff in Castle Rock is always friendly and accommodating. Jeanette always greets me by name. Thank you, Jeanette and the staff in Castle Rock!
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December 2022 by Shane Selser
I have had no issues with AAFCU whatsoever. Everything is great I love this place
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December 2022 by Levi Morarie
FRIENDLY, FAST, GREAT MOBILE APPFirst thing to know about AAFCU is how fast and convenient it is. I've never waited long for any transaction and I've banked with them for 4 years now. Also consider downloading their mobile app, it's a lifesaver. I have never accrued any annoying fees and its worth noting AAFCU has much better interest rates than commercial banks.Next, the entire staff is knowledgable and friendly. I feel genuinely cared about when I go there, which matters a lot to me. But I have to give a special shout-out to DIANA; she goes above and beyond the call of duty every time. She handles each case in a professional and expedient way, and always has a positive approach. Any time I've had a question about my finances, Diana has been an extremely helpful guide. You are in good hands with her as your agent!
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December 2022 by Poetry Plus
Always love walking through the door at Air Academy and seeing all those smiling faces. Been with them for a long, long time and they are always so very knowledgeable and helpful. Bank with the best. Go Air Academy!
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August 2022 by Miranda Shorey
EDIT: While I am still disappointed with how Wendy handled my issue over the phone initially, I am very grateful and impressed by how Paige went above and beyond to help remedy my problem, even when I hadn't been able to come in yet.
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May 2022 by Tony Stanevich
I've used & relied on the Air Academy for more than 10yrs. EXCELLENT customer service, especially JEANETTE! She is the most friendly, informative, helpful & caring person I've EVER had as a representative of this branch. HANDS DOWN BEST BANK IN CASTLE ROCK! WHEN YOU VISIT THIS BRANCH, TRY TO GET JEANETTE & EXPERIENCE THE VERY BEST IN CUSTOMER SERVICE!
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April 2021 by His & Hearse
This place is terrible I got an auto loan with them payed it off received the title of the car and a receipt of the payed off account. Then magically i re owed $242. They said that my final installment payment had bounced right before I payed off the loan in full. So I paid the amount received another receipt and a check from them for my $5 return for closing the account. It has now been since January since I closed it and out of the blue they are saying that somehow I magically owe money on a account that has been payed off and closed for month's!!!
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December 2019 by Jamie Allen
Got a car loan and they are trying to charge me $4700 for insurance since my insurance company did not send them our info in a timely manner. The sent a final notice that I got the same day that it was past due. Despite us calling our insurance the month prior. Crooks
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April 2019 by Ed Levin
I have done business with AAFCU for 15 years and have consistently had money appear and disappear from my checking account repeatedly . Last week I deposited $2500. and watching the account like a hawk , lo and behold here we go again with money appearing and disappearing from checking . I contacted AAFCU requesting an explaination and they don't have a clue . I have since opened a account with ENT and am happy with them , less fees , free checking interest on checking and savings .