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March 2024 by Frank Rebholz
Great service and nice car.
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February 2024 by Talon Bott
Quick in and out and on my way. One thing I wish Avis would address is being able to not have to go to the facility to sign documents every 30 days, it's a real inconvenience. This has been a long term rental, same car since last Oct 2023. Close & pay the current 30 day agreement and start another and allow customers to be able to complete this on-line. You have al the personnel information and the telemeter on the vehicle, you know where it is, where it's been, mileage, gas level, etc. Please consider and address this issue, especially for long term customers!
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October 2023 by SquareModels
At the Castle Rock, CO Avis, Oscar was the MOST helpful, friendly, courteous Avis, staff member I have ever encountered. He went out of his way for me over the last couple weeks to not only get me a great car during my car‘s repair, but I also needed an additional weekend truck rental, which he handled seamlessly.Oscar should be recognized by Avis as one of their top Operators.I will definitely continue coming to this Avis and Avis in general because of such great customer service by Oscar.Thank you for a great rental experience!
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June 2023 by Robert Smith
Another excellent rental experience with Avis/Castle Rock. Oscar always has the car ready and gets me on my way quickly.
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March 2023 by Kathy knuteson
I had a made a reservation with Hertz at DIA for 4 1/2 days but when I got there, the agent, very rudely, Advised me my reservation was at stapleton, when my paper work showed DIA. She rudely told me I would have to take an Uber to get the car, they had none available. As to not cause a scene, I called my daughter in law who lives in Castle Rock.We stopped at Avis/budget where Oscar was most amazing! Not only did he have a very clean nice car, but, he matched the price of the other terrible place, including the insurance.His customer service was exceptional and very friendly and I appreciate you Oscar! I will rent from Oscar every time I come ro visit my children and grandchildren from this point on!
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December 2022 by David V
My rental was last minute for a funeral. Your rep Oscar not only ensured that I got a good deal but also that I got the right vehicle for my long 19 hour trip. I was pleasantly surprised that the Honda Passport that I received had both adaptive cruise control and steering assist. These two items took a lot of the stress from the 19 hour drive. Thank you Oscar and Avis!
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December 2022 by SpairMe Productions
This place never has anyone at the desk. They pretend they'll be gone for only 5 minutes and always dissappear for like 30 minutes when people need a rental. Horrible customer service
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November 2022 by B B
Friendly and professional agent. Very convenient location. Great car and pickup/return process. Thank you.
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October 2022 by Jojo Slay
Oscar at the Avis in Castle Rock is the reason why I continue to rent from Avis. He is professional, kind and excellent. He provides amazing service while going the extra mile to make sure you are satisfied. Also, when returning, he makes sure to greet you and continues to display his prompt and professional service even when he is very busy. I hope Avis recognizes their team member for representing their company in the best possible way.
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September 2022 by Steve Rosenzweig
I rent here a couple of times a month for business, and always excellent, friendly service at this Castle Rock location. Never an issue if any kind.
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July 2022 by David V (Cell)
My rental was last minute for a funeral. Your rep Oscar not only ensured that I got a good deal but also that I got the right vehicle for my long 19 hour trip. I was pleasantly surprised that the Honda Passport that I received had both adaptive cruise control and steering assist. These two items took a lot of the stress from the 19 hour drive. Thank you Oscar and Avis!
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June 2022 by Mark Adair
Oscar and his team are tops. I travel several weeks each month and rent at least 100 cars a year, but needed a rental car close to home while my car was in the shop. Despite being incredibly busy, Oscar made it happen. The car was super clean and well maintained, but the service was stellar. Thank you
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June 2022 by Mark A.
I'm not sure why the horrible reviews about Avis Castle Rock. I rent over 100 AVIS cars a year due to my work. This week I had a need to rent a car close to home while my car was in the shop. Despite being extremely busy Oscar found me a Toyota Truck for a few days. The truck was extremely clean and well maintained and both Oscar and his team member were graicious and professional. I did witness one person returning his car with a half full tank and getting upset with Oscar because he didn't feel it was his responsibility to pay for gas too. Really? I just shake my head at people sometimes....try reading the contract you signed. I'll be back the next time I need a local rental car. Thanks Oscar
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June 2022 by Robert “Bobby” Geer
Did some Towing for them, all in all Good People shuttle drivers suck but other than that good people
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May 2022 by Bee W.
Rented a car in Grand Junction for a short road trip. Luckily they had vehicles and the one we got was nice. Clean Nissan Rogue. Sporty looking. We drove down to Castle Rock no issues. Found the Avis office to return the car to no problem. It's in a strip mall and parking is terrible. We found a space and walked back to the office. The associate was friendly and we told him where we parked. We did have the mileage but he had to move the vehicle so we waited in the office. Small space. Informational brochures and maps available. The unmanned return key kiosk is not being utilized right now. You have to return your vehicle to a person. The process wasn't difficult and we were finished fairly quickly. No issues with this rental.
