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September 2023 by abby e
Shane brought his car to Berkenkotter to get it looked at for acceleration issues. They were very unprofessional and didn't even ask for a phone number.They left a voicemail with an estimate of $500 to look at the electrical system, Shane tries calling back every day but no one answers the phone, finally they call Keith (the other owner) with news that they fixed the car for $355 without permission or authorization from anyone. They claim Shane authorized it which was a flat out lie.The car was left at the repair lot for longer than it should have I admit that but we tried calling on many different days to see if I could pick up the car since we all have busy schedules but again no one answers the phone.They call keith and when he gets the car back we notice there is a dent in one of the front panels of the car and large scratches. The owner says there is no proof it happened in the lot, since Shane and I are young we didn't know to take pictures of the car before dropping it off which we know is completely our fault but I thought most repair shops take pictures or record damages for reasons like this.They offer Shane a $200 check which was nice but will not come near the cost of repairing the car, and in my opinion is admitting they know it happened in the lot but do not want to spend the money to fix the car.
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October 2022 by C
This place has a great team. Chris was absolutely amazing at not only getting the problem fixed, but he kept me informed the whole time. Awesome customer service, highly recommended!
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May 2022 by Juliett Nicol
I had thought a very nice Volkswagen from them… I want it for two weeks before some Engine malfunction light showed up I called Berkenkotter and told them what was going on and they so kindly fixed it for me! I will for sure be buying my next car from them as well!!
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September 2021 by Tyler Wilfred (Tyler Wilfred)
Chris is amazing hands down best shop and service I have ever received! Everytime I've been there great experience and the lobby is beautiful.
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February 2021 by Wilfred Media (Tyler Wilfred)
Chris is amazing hands down best shop and service I have ever received! Everytime I've been there great experience and the lobby is beautiful.
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January 2021 by Skyler Anderson
These guys always take care of me when I need something repaired or installed.
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December 2020 by Curtis Schubert
These guys are always spot on! Good to have reliable diesel mechanic
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August 2020 by Chad Miller
Really reasonable prices
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June 2020 by Dustin Clark
Chris and his crew are always kind and friendly. Top notch service, and fair service prices.
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May 2020 by Michael McAdams
Looking through the reviews for this shop, I’ve noticed that there is only one review that actually has some effort out into it, positive or negative. I’ll give a review with a lot of thought put into it. This shop is terrible. I have purchased three vehicles through Berkenkotter, a 1998 24 valve dodge and a 1999 Dakota from the south castle rock lot and a 2006 24 valve dodge from the Parker lot. I dare say that right there makes me a loyal customer. I lost control of the 98 on the highway and totaled it avoiding a deer at 75 mph. I had the Dakota as a secondary vehicle but eventually replaced it with a Jeep for the wife from another dealer. I decided it was time to get another diesel for my work so I got the 2006 from Parker. And yes, before there is any argument over it, the truck has 500k on it and I’m well aware of the issues with high mileage. So I purchased a warranty from the finance office. And it’s been hell. I have had my truck in this shop a total of 4 times over the same gears in the transmission since last winter. The first time was a couple solenoids. Second time they said there was nothing wrong with the shifts. The third time I took it to Parker transmission and they cautioned severely against driving it at all. So I brought it back in for another warranty claim. They “rebuilt” the transmission, which lasted me all of a week. They told me bring it back in as they might have missed something. So I did. And they blamed it on an external part and said I had to replace it for them to warranty their work, which had already failed. So, in compliance, I had it fixed. And within 50 miles, the same shift issue in the same exact gear has shown up again, adding another slip in another gear. I can’t trust my truck to be here ever again. 4 visits and they have eaten up over half of my warranty allotment, with my transmission being in no better shape than when I first took it in.
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March 2020 by G Man
I own a heating and air conditioning company these guys always take care of my vans they are always honest and very fair priced I would highly recommend them to anybody that needs their car truck gas or diesel doesn't matter they are great. CE
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November 2019 by Jamison Lippolis
Excellent work and the staff are really accommodating
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October 2019 by Rebecah Clifton
I highly recommend the Berkenkotter salesperson Michael Palermo. He's been very helpful to me.
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August 2019 by Joe Masters
They take your money and then they take your stuff so if you buy there be careful he will take your stuff
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August 2019 by Tom Masters
They are back staders they go back on there word and take your stuff and money
