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February 2024 by Nina Butler
Dropbox Castle Rock is an amazing store! The customer service was out of this world! They went above and beyond to meet my needs! It will definitely be my go to place for mattresses and furniture!!
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February 2024 by Kirk Trowbridge
Great customer service and prices with high quality materials
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February 2024 by Nancy Dugan
First time to Box Drop and we had a great experience. They are knowledgeable, friendly and helpful. We will definitely go back!
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February 2024 by Laura Ross
We popped in looking for a new couch and had the best experience and found our dream sectional and Carl was wonderful to work with! Boxdrop has it all - amazing customer service, so many options and great prices!!
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January 2024 by Navid Poran
Great experience, awesome people to work with. Got an amazing mattress at an awesome price. Picked up a mattress for my RV, probably coming back for one for my bedroom soon too. Thanks Colton!
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January 2024 by Jason Basso
Ask for Jessica or Erica. They are amazing. Good selection and fair prices. They deliver too!!
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January 2024 by Alexandria Cuevas
There is a reason they have over 1,000 5 star reviews. The team that was there when I went in were absolutely great! They were extremely personable and made my purchase super easy! I went in there for one thing and bought more. Definitely going back and will never buy furniture from anywhere else!
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December 2023 by Dustin Willis
Personable and Knowledgeable! They work with you on prices when they can! I recommend this business.
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December 2023 by Britney Garrett
Very deceiving ad. Says they have sectionals for 590$ and up but the smallest couch is 590 and the rest are 3000$. Waste of time and gas to drive there. Just go to American furniture
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December 2023 by Suzanne Hickox
Fantastic experience, Erica and Camille (Castle Rock) are amazing! We found the perfect mattress and dining group for our new home. Great value and quality!
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December 2023 by Harold Greenberg
My experience is that Carl and his team run a terrible practice of taking advantage of people who are disabled. I was deceived, aka lied to by Carl's employee, being instructed by Carl to tell me that they needed a quick signature for removing a metal frame and bracket. I trusted him and signed where he pointed. I am visually impaired. I DID say multiple times, and even then, I needed my statements from Carl because Carl was behaving in a very deceptive manner. He said he would tell Carl as he got back to the office. Meanwhile, what that piece of paper actually was was them having me sign off approving all charges, including charges I didn't know anything about. Now, we are taking the next step. Carl may act genuinely as helpful as he did to me a year ago, but if you are not careful, his true personality and vicious agenda come into play. He was bossy. He sent me the wrong mattress and wouldn't take it back - not his mission statement. And a few other things I will keep under my belt for his day of reckoning.As you can see, I responded to Carl who as I typically expected went from "hero" pretending to be so helpful ( not) to "VICTIM" pretending I bashed his family whom I have no idea who or if he has one. This personality is not pleasant. Please stay on topic, Carl. You sold me a mattress which wasn't what you guaranteed and promised me and you bullied me around beyond belief to find a bed to fit this thick mattress in three days. That's not customer service at all. Had I known you would be day to night in half a year, I would never have returned to obtain your business. I warn others of the same. Now this IS FACT.Franci
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November 2023 by Stephanie Sjoland
Camille helped us buy a new mattress. She was so easy to talk to and very knowledgeable! I plan to go back when we need a new sofa.
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November 2023 by Noah Caratao
Erica and another lady (forgot her name sorry!) helped my partner and I find an affordable but very high quality 5 piece dining table set. They were both extremely friendly, honest, helpful and gave us a military discount. We experienced some of the best customer service at BoxDrop Castle Rock and will definitely come back and have already recommend them to our friends!
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November 2023 by Keyla Antunez
Very personable experience with Carl. Very great customer service. Very knowledgeable! Asked us questions right off the bat to help identify which mattress would be the best fit for us. Very cheap prices for really great quality! Definitely recommend!
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November 2023 by Morgan Garlington
We recently purchased a large sectional couch and had it delivered to our home in Highlands Ranch. They provided attentive sales assistance but were not pushy or pressuring. They were friendly and helpful and gave us a healthcare discount which was a nice bonus. The delivery guys carefully unloaded and set up the couch, asked my opinion on where and how the modular couch was arranged, and were careful not to track muck in from outside even though it was a dreary rainy day.Would highly recommend if you've considered big box chain furniture stores, as we ended up with a nicer couch for significantly less than Furniture Row (as an example). Thanks BoxDrop! We will be back for future purchases and will send our friends and family your way!
