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November 2023 by Nate W
Breaks were squeaking so I took my truck in assuming I would get my breaks replaced and would magically be told that I need extra services as well… I get a call saying that my breaks are not ready to be replaced and that they have a solid amount of material left. They recommended waiting if I can handle the squeaking for a little longer. I will continue to go here for all my cars needs. Very impressed with the honesty they showed in a market where people get taken advantage of constantly. Highly recommend them.
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November 2023 by saysomethin4humanity Hi
Nico & Jessie are awesome! They got us in & out at a moments notice & fixed our car. Female Jessie is fantastic as well. Everyone is kind, caring & affordable which is a breath of fresh air in this often entitled town. I’d recommend anyone stop by here to get their car fixed. You’ll thank me later!
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October 2023 by Ross Izard
These guys are great. This is basically the only shop I'll take my truck to these days because they do it all quickly and honestly.I recently needed my tail light replaced after an accident. Jose went above and beyond researching my options, finding the replacement part, and popping it in for me so I wouldn't have to worry about it. Fantastic service.
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October 2023 by Yolanda Espinoza
From my first phone call, Josh was very helpful and was able to fit me in the next day for front and rear brakes. Brought vehicle in and Jesse took it right away! Karl ,my technician did an exceptional job and got me out in a timely manner.They explained everything from start to finish with the entire process. They are always very friendly and I trust them whole heartedly with all of our vehicles!!! Highly recommend giving them a chance to impress you!
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October 2023 by John Zaccaria
I would like to thank Tyler general manager.and Jessie service advisor, and crew. I have been there a few times. And they've always took care of me. Thank you so much for everything. I will see you guys again for anything I need. Great work!
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October 2023 by Sean Macht
What’s great experience. My battery died this morning and I was going to have to miss out on a really important function. I went and bought a battery from an auto parts store and took it into brakes plus. They do not install customer purchased parts but Jessie saw that I was frantic and hooked me up. I used to take my vehicles to raceway but brakes plus just gained a customer. Best customer service experience I’ve received in years. Thanks again Jessie!
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October 2023 by Amy B
My truck had been significantly shaking when I would brake for about a month or so. I went to three different shops in town who all said it was my tires. Had them balanced twice at two different shops without any change. I needed new ones anyway so replaced them, still no change. Went back to my regular shop who told me something different the second time...said it was my new tires and to take them to get balanced, and my brakes and shocks were fine. At this point I did my own research and everything pointed to brakes and shocks. Took my truck to Brakes Plus after seeing their great reviews. When I told Jesse and Jersey about the shaking, Jesse suggested they not only check the brakes but also suspension. Nico was the first one to tell me about a common issue with bed hop and sure enough, I needed new brake pads and shocks. Nico was so polite and very knowledgeable and answered all my questions. Never tried to up sell me on anything and even went so far as to tell me my rotors were in great shape and they could be resurfaced. Didn't try to sell me the most expensive shocks. He even said the rest of my truck was in great shape despite the mileage and age. Everything he told me was exactly in line with all the research I did, which I never mentioned in our conversation. My truck now runs like a champ with not even a sign of vibration when brake. The ride is 100000% better than before. I'll never take my truck to another shop in town again for even basic service. I wasn't surprised by the cost because it was right in line with what I expected. I haven't had customer service like that in a very long time. Thank you, Jesse, Jersey, Nico, and team!
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October 2023 by Mary lou Dunbar
Took my 2017 Subaru here for an alignment, Tyler was very informative about the wear on my old control arms, no pressure but very knowledgeable about what the next steps I needed to take to fix my problem. I recommend this place to family and friends. I appreciate all the hard work and great attitude the Brakes Plus team had in fixing my car. Thanks again
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October 2023 by Chris N.
This store is very well run. Any issue and they're all over trying to make it better, even for something minor. Whatever you're doing, train all stores this way.
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September 2023 by M M Hackworth
I recently had some work done on my daughters car. I did not have an appointment and was not exactly sure what I needed. Nico took great care of me and made sure that I got everything I needed for my daughters car in order for it to be safe. He spent a lot of time going over everything to make sure all was done correctly. He made me feel very comfortable, and at ease with all the decisions we had to make. I will definitely take my cars there again and see Nico!
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September 2023 by Teresa Woodworth
Brakes Plus is my new go-to car service shop! They explain things in a way that I can understand and, most importantly, are trustworthy! If you are not knowledgeable about cars, it is always tough to know whether a shop is being honest with you. At Brakes Plus, they have earned that trust and I highly recommend their services!
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August 2023 by Ron T
Appointment to have my wheel alignment checked. Tyler(GM) very professional and certainly understands all aspects related to maintaining your vehicle. Provided detailed explanation on the results of the wheel alignment verses options available to correct minor misalignment.Staff all professional, clean environment and work completed as promised. I’ve recommended to a couple of my buddies to see Tyler. Reliable place to go for repairs.
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August 2023 by Sakura Windsong
After being mistreated at Grease Monkey now I'm kind of afraid to take my car in so I was a little anxious about this appointment. Thankfully everybody at Brakes Plus was really nice. They did take a lot longer than expected fixing my brakes but I appreciate them taking the time to make sure that they did it right. I will definitely bring my car back to them next time and I have a lifetime warranty on the pads so that's nice. Recommended anyone in the area who needs their brakes done.
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August 2023 by Kim Beller
This place Rocks! I want to tell you how impressed I was with how Jessie interacts with the customers. I have not seen such great customer service like that in a very long time. She was caring, compassionate, knowledgeable, kind and genuine to each person that she interacted with.Service: Brakes
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August 2023 by Cara Greene
Wow! This was my first time using Brakes Plus. Jessie is just awesome. She was so patient and kind with me while I was having issues with my bank. She is a true gem and I appreciate her care and empathy during a stressful and embarrassing time. I highly recommend these great people and business to anyone needing service to their vehicle.Services: Vehicle Inspection
