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February 2024 by Betsy Flos
Terrible company. I have a car loan with them, the car was totaled my insurance company sent a settlement check that they failed for a month to cash and did not hold themselves responsible and my insurance company had to send another in turn prolonged gap and gap has sent the check they are stating the same thing is happening with wanting more car payments instead and dropping my credit because this process is taking so long because of their negligence. Oh and they hung up on me while I was trying to get this taken care of.
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November 2023 by Peter Padilla
Loss and mitigation department I talked to was very rude. First person took my social and transfered me before verifying or asking why they transfered me to loss and mitigation. Then talked to a sweet lady who told me she couldn't process my payment and transfered me back to loss and mitigation. The person I then talked to was rude and hung up before I was done talking to her. I wish leaving a 0 star review was an option.
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September 2023 by Mike Vazquez
Got stuck with these guys for the loan on my truck and didnt realize that they are an absolutely evil financial institution. They have predatory lending practices designed to squeeze their members for every penny possible. They may as well change their name to Wells Fargo.
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September 2023 by Piper Kay Banister
Laura from insurance needs a raise she’s out here doin the lords work. The rest of y’all workers need retraining or a class on how to maintain composure. People I had talked to before her got disrespectful quick, just for asking them questions that made sense in my head, as if they were annoyed to have to help. Idk if I sounded stupid to them or what, but there was no patience. Laura was the only one that really heard me out till the end of my story and made an effort to understand, she was the one who eventually figured out the order in which things had to go and took the time to really understand and lead me in the right direction. You can tell she’s really a people person. If you’re ever having a tough situation with insurance definitely request her, she’s an incredible worker!
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June 2023 by Ryan Fuller
Entirety unsatisfactory experience. I've been a member for 9 years since they were PSCU. Tried to do a simple check deposit and checking account withdrawal. Was treated immediately like a criminal. I don't have all the "app" information, and so when they asked for information within there, information of which I didn't have despite being the verified account holder through various other means, they refused to give me access to my own funds. The fact that I would have had to call a lawyer to make them give me access to my own money was very infuriating. I traveled over to another nearby branch that was very kind and accommodating. This branch needs some serious work between the teller and manager. She was completely clueless and unhelpful. Claiming I lived in some other city within the state and that that alone is reason to think I'm a fraudulent character walking into a branch of my own financial institution. Completely absurd.
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June 2023 by Andrew Hindle
These ladies are amazing (especially, Serena)!!!Canvas is already a great Credit Union for personal and business financial needs, but the staff takes it to the next level! I look forward to opening my next account here, and so should you! Don’t wait, visit this branch today!Additionally, give Serena a raise; she’s a valuable asset to the Canvas team!
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April 2023 by Josh Rees
Worst credit union ever. You can't even add an external account to pay your auto loan you must transfer to your saving then pay. I have done this at every credit union I have ever been with in fact Premier Members allows this as I'm doing it on two vehicles currently..
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April 2023 by Ty Breitman
These guys are awesome, honest, and always looking out for my best interests. I cannot say enough about them. They give me personal attention, and they take everything serious like it should be. It’s a bank!
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February 2023 by Andrew Fuller
This is one of the worst credit unions you can use. I would highly suggest financing through someone else. They absolutely do not support Veterans, and customers that had hardship because of COVID.
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December 2022 by Nate Cordova
I just got a car loan with Canvas. I tried to set up automatic payments. I have signed e documents twice. They can't get this right. I just got charged $375 for insurance. I sent my documentation three times to this company with no response. Im scared that their incompetent is going to cost me.
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December 2022 by Dominic Vigil (Squatch)
This place is absolute trash.I drove all the way to castle rock from Colorado springs to put money in my account for my auto loan and set up the payments. So I set up the payment plan, or so I thought. But the man helping decided not to process everything. And when I asked to refinance they said my apr would sky rocket because my credit took a hit from their inquiry on it.
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August 2022 by Alex Cooper
Been banking with canvas almost a year and every time we come in it has been such a pleasant experience. Everyone is so friendly and helpful. Love it here!
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August 2022 by Justin Tidwell
i can’t say enough about the castle rock location I’ll be with canvas credit union for life. they treat you like family there. i should have joined a credit union whenever i first started banking.
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August 2022 by Islin Munisteri
When I try calling their phone, I get placed hold, and when it rings their customer support system for a real person, the phone hangs up and I have to call back to be on hold again. Also, their call back system doesn’t work either.I wished they had better technology systems as well.
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May 2022 by Ty not telling
So nice to finally find a bank where the people actually care.I think it’s important to have a personal relationship with your bank. These big banks that don’t care cause nothing but grief but here at Canvas everybody knows your name! Can’t get better than that.
