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December 2023 by Liz O
Castle Rock Imports has a group of honest mechanics who seem to go the extra mile for their customers. We brought our Honda in for a problem that two other shops couldn’t find, but Castle Rock Imports diagnosed it. We got a quote a year ago and they honored that quote a year later! I can’t imagine another shop doing that. We really appreciated catching a break!
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December 2023 by Branson Parent
I've used Castle Rock Imports for clients cars as well as my own and always have extraordinary service...super friendly and helpful. They do a follow up call just to be sure everything is going well with our vehicle. Highly recommend!!!
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December 2023 by 13 Foxtrot
I had two car repairs done around the same time. Mini Cooper and BMW. They had some supplier issues but were able to get the repairs done in a timely manner for the price they quoted. No issues with the repairs at all, and they even fixed a minor issue with a sensor at no cost. Would certainly go back.
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November 2023 by Eric Marsh
I have been having Castle Rock imports work on my vehicle for years. They do a phenomenal job, are honest, and friendly. I highly recommend them.
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November 2023 by James Neill
Tim and his team are some of the most knowledgeable, reputable, and thorough mechanics I've ever worked with. Their knowledge of Toyotas (and other vehicles) matches or exceeds anything I've ever seen from even factory service. To top it all off, their prices are some of the most reasonable I've seen in Douglas County. Oh, and they're incredibly nice people to boot. They definitely have my strongest possible recommendation.Services: Tires
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October 2023 by Jeanene Finn
I called on a Friday and had an appointment the following Monday. My Mercedes had a few issues, and I was trying everything to keep my car from having to go to the actual Mercedes dealership for repairs. CR imports had my car back to me in 3 days, kept me updated the entire time, and fixed the issues which more than likely saved me atleast $3,000 with not having to take my vehicle to Mercedes. Their customer service is top notch and I would recommend to anyone. Thank you so much!
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October 2023 by Jason Dohm
I enjoy doing business with Castle Rock imports. I find them very honest and professional. They have actually called me twice (every six months) to check on the status of my cars. There are no other businesses that I work with today with this level of service. They are clearly raising the bar for others.Services: Air & cabin filter replacement
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October 2023 by Julianna
My dad started going here years ago with his cars (Porsche, BMW, etc) and he loves Josh and Greyson. I was tired of taking my Toyota into a place that seemed less than honest and difficult to deal with so he suggested I see “his guy”. I’m so glad I did! Castle rock imports have been so easy to work with and I never feel like they’re trying to “sell” me on something that’s not needed. Bonus, they always have done it right the first time which wasn’t the case with others. Thanks guys!
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October 2023 by Susan Pappas
Castle Rock Imports has been a "best find"! This company is reliable, honest, thorough, great people, high integrity! I have been so pleased that it is the only place that I now bring my 2010 Lexus 350RX; for fixes large and small. I am so glad that I found a place to bring my car that I feel so confident about.
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September 2023 by mykel Randall
Thankful to have found a thoughtful and thorough mechanic in Castle Rock. They call and check on my car, they have helped me with a ride before, they help me budget repairs over time if needed. I can call with questions or help and they always do their best to point me in the right direction. No further issues with anything they’ve serviced I’d recommend them to anyone looking for a home for their car to be serviced!Services: Auto battery replacement
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September 2023 by Lane Douglas
Great service. Great communication. Import car repairs so not a cheap place, a quality place. Greyson was excellent. Their 17 year Mercedes Benz mechanic found 4 things wrong that Firestone missed. Highly recommend. Paid for a used car check out. Helped me avoid a problem purchase.
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August 2023 by Arline King
Had a synthetic oil change in my Acura at Castle Rock Imports this morning and was shocked at the price. I was charged $136.96. My oil change before this one at the dealer was $77.88. That is a $59 difference. That to me is excessive and at 86 is not something I can afford. Really thought I had found a repair shop in Castle Rock but was very disappointed.☆Tim the owner called me and made this right. I was very impressed with him and his caring. Will go back for my next service.
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August 2023 by Kasslyn Baker
I just finished up my first oil change with Castle Rock imports on my Audi and I am THOROUGHLY impressed with my entire experience. When I initially called in to inquire, I was offered a promotional price on the service and given the option to either drop off early and wait for 45 mins, or drop off for the day. Having a newborn baby I really couldn't be without the car for long so I loved having the option of only waiting 45 mins. The guys were all so kind and considerate when I had mistaken the day I was supposed to come in and they promptly rescheduled me for the day I thought it was. I appreciate this place so much and felt compelled to leave my wonderful experience with them for everyone else to read. Thank you Castle Rock Imports!! From, a very grateful new mom.
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August 2023 by Tom W.
They were very convenient when our car broke down nearby and the folks at the counter were very helpful. My only issue was I declined most of the service recommendations they made because their prices were at least two times higher than I've seen. Parts were 3x higher. After I declined I got a nasty call from the owner informing me of I didn't go for at least their their recommendation for a very expensive alignment they wouldn't warranty their work. Pretty vindictive and unwarranted in my opinion. I declined as the Midas next door did the alignment for 1/3 the quote. The owner of CRI was unprofessional in that he was dismissive of the Midas next door and the skills of their employees.
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July 2023 by Brandon Kennard
Finally, a mechanic group that takes car of my Toyota Truck the way it should be taken care of. These guys are great. They go the extra mile as an independent company does. Their bottom line is the car owners satisfaction. Josh and Greyson up front always greet me with a smile and they always make sure my truck is protected and cared for the way I do. I also bring in my Subaru and it is babied like my truck. Love these guys!!!!
