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January 2024 by Alan Pershing
I visited this branch to cash a payroll check. Worst customer service experience ever. There was no problem cashing the check, but the teller was incredibly rude and acted extremely inconvenienced simply doing her job. These are the kind of people that make corporations explore non-human service replacements.
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December 2023 by Kendra G.
Came to use the atm on a Sunday.. every other chase I've been to in Idaho Oregon and here in Colorado has never locked the door to the atm. That's lame and a waste of a trip here to use the atm.
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April 2023 by M Langer
Not customer friendly or accommodating. Hopefully one day total online processes will prove these people obsolete. Go to the Chase of I25 in Centennial instead if you want to be treated well.
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October 2022 by Brianne Goss
Mariah S. at chase bank was amazing!! We had a very difficult issue that needed to be dealt with and she went above and beyond to help us out with our issue when no one else would. Thank you Mariah S. You are a very valuable employee to chase bank!
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January 2022 by Andrei Roudik
Should be minus 10. They hold your transactions under security pretends. And all support reps would tell you a different story why it is happening. Do yourself a favor and stay away from this place.
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November 2021 by David Whiteley
Direct quote from the poorly trained banker at the drive through. "Overdraft protection is not a line of credit, you can only Overdraft your checking account if you have funds in savings to cover it" It's not Overdraft protection if you need money in the account to cover it, that is a funds transfer. Overdraft protection is a service intended to cover incidental costs in between pay periods. I need gas, food, and materials for work. That would incur individual Overdraft fees for EVERY transaction instead of a single fee for a cash debit that is enough to cover my costs.
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November 2021 by Daniel Becerra
Rossie Calderon was very helpful with an issue I had regarding my business she was very polite and helpful . I will coming back too this branch .
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August 2021 by Danielle Partain Geniesse
Usually Castle Rock people are really nice. The male banker at this location is a complete J**** He made a mistake and didnt know how to handle it and said he could not help me. I had to get the manager to figure it out. I had an apt ans waired 1 whole week for the apt. DO NOT GO THERE!!!
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August 2021 by Ike I.
I have been at this branch for a while...I have never had any trouble . I would be in a jam and the folks were always kind and curteous.
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July 2021 by Brandon
The customer service at this branch is pathetic. We opened a new account from the Arapahoe location and regret considering to attempt to accomplish anything at this branch; basic tasks are too much for them to handle. Chase - You should literally close it down.
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June 2021 by Ashlie Shirey
You all need to get better customer service!!! No one ever answers the phone!
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May 2021 by Mason Allen
Walked in and stood there waiting to deposit a check without a teller or other employees even greeting me or asking if I needed help for over five minutes. Thought bank of the west was bad, this is the new bank of the worst. Good job chasing customers away, Chase Bank.
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April 2021 by Becca McCormick
I went in to get help with my late mother’s auto loan. Carla Mendez was amazingly helpful and kind. Thank you Carla!
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March 2021 by Humphrey Vives
Customer service at this Chase Bank in Castle has always upheld its professional standards and upmost respectful manner towards their customers. The facility is always well maintained and customer service is always exceptional.
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February 2021 by Adam Yaccarino
Chase bank is a good advertiser of credit unions! See ya chase!
