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March 2024 by M Ettalbi
Great place and nice service the person at the front desk is really nice and helpful! Thanks a lot
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March 2024 by Nathan Sundine
This place scammed me out of $350 after I returned as a customer. Went to get a unit, did not even finish moving in (30 minutes on property), and POLITELY asked if a refund was possible because the unit wasnt going to be big enough for me. The woman Zoe, said it was and I would recieve a refund, but also conveniently stated she did not want to process the refund right then and there. (Lol).Weeks go by no refund. I go in, and extremely respectfully ask if they can look into the refund. suddenly they can't find any information. Said they would submit a ticket. Never hear back. I was literally a previous customer for over a year, 5 years prior to re renting a unit. Lol.I was very respectful and did not disrespect them as to not accuse. Still no refund has been delivered.Deleting 5 star review I placed 5 years ago.
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March 2024 by Condor1X
Just got a notice of more than 100% rate increase. It sounds like they are doing this with all of their existing customers. Highly recommend against renting with them unless you are willing to risk having to move out at a moment's notice due to an exorbitant rate increase.
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March 2024 by Maureen Wanty
Matt was very helpful setting up my storage unit needs.UPDATE: 3 months later....... they raised our price 100%! From $90 a month to $180 a month. I was paying auto withdraw which was supposed to keep my rate. Of course we are ending lease. Very disappointed.
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March 2024 by linette Burton
Every time I’ve been in the space is clean and secure. I spoke with Zoe today about an account issue. She was extremely professional and had great communication! What a great employee! Thank you !
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February 2024 by Michelle Camp
Extra Space in Monument CO has the friendliest people. They have made it so very easy and convenient to store my belongings. They are simply the best!
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February 2024 by Schelby Camp
Started renting a unit at the being of the year and the young woman, Zoe, whose helped me was such a delight. She helped me figure out which would be the best unit and answered any and every question I had. Would definitely rent from here again.
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February 2024 by Mike Decker
I love the fact that I could sign up from my phone and an hour later show up, grab the lock and secure my unit. They just made it super easy. The facility itself is secure and the unit was clean and ready to use. Highly recommend!
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December 2023 by William Camp
Great experience. Needed a short term storage and quick. Staff was helpful, place was clean and easy access. Price is right too.
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December 2023 by Mac Camp
The staff was excellent and extremely nice.
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December 2023 by sydney flower
Very friendly staff and great options!
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December 2023 by Martina Hall
The facility in Castle Rock was so nice and always kept immaculately clean! I had both a regular and climate controlled unit. There were carts to help load boxes, and in the end I felt my belongings were safe there. Matt was extremely helpful when I needed to arrange a time to move out. He helped me in prorating my last month. Definitely will use this place again if I need to and would recommend to anyone.
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December 2023 by Labiangel Luuv
Wonderful service. Brian the site manager had been amazing every time we’ve had contact. He even gave me a lock. I highly recommend
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December 2023 by Kevin Edwards
Bryan is a local, he handles my brother inlaws unit as well, very nice and got me in a unit in like 5 mins flat
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December 2023 by Kennan Ogle
We were just looking and the nice lady working had sold us in the first 5 minutes. Great customer service!
