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April 2024 by David Visbeck
Pretty good first time for me.
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April 2024 by Dave Mac
I don't know what it is about this location but it is ALWAYS slow. There is no urgency from the staff whatsoever. I am writing this review while waiting for my online order where I arrived 5 minutes after the claimed ready time and have been here for at least 25 minutes. There are also around 10 other people here going through the same thing. Unfortunately, this is a common occurrence. Every visit takes an absurd amount of time even when ordering something as simple as a meatball sub. If you value your time, go elsewhere.
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April 2024 by Candice Hernandez
Super slow, it took 30 min to get my sandwich. Do not recommend coming here if you’re on a time limit, you will never get your sandwich on time.
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April 2024 by Kim Blagg
Attempted to try this place again a year later after being disappointed. My simple cold cut turkey sandwich was microwaved or toasted. Yuk! So I transferred half of sandwich contents to other half of sandwich so I could eat it faster. Sadly it tasted like slime and I trashed it. Bread was only item that was good. Purchased 3 sandwiches and nobody was happy. Never trying again.
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April 2024 by Robin Muckey
Usually love the subs but last night's experience was extremely disappointing. Ordered online for 7pm pickup. Sandwiches finally ready at 7:30pm. 2 people working, no sign of a manager. 3rd person showed up at 7:20pm. Didn't even wash his hands. Just tossed his jacket in the back and started handling food. Handed my sandwiches to me & told me I'd ordered chips and drinks. No kidding! Waited for him to give me drink cups. He didn't. Asked for drink cups and he asked what size. I don't care!! Finally, he gave me one cup, had to ask, again, for the 2nd cup. When I got home and was finally able to sit down and enjoy (?) my sandwich, it was swimming in mayo, when I asked for light, with different toppings than ordered. I'd suggest training your staff and having a manager onsite. Leaving high school kids to run a restaurant unsupervised isn't a good business model, although their buddies hanging out at one table seemed to enjoy it.
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March 2024 by Lt. Dan
delicious but staffing two people on saturday? 30 minutes for a sandwich. management needs help
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February 2024 by Thomas Zulanas
Hot Fresh meaty subs - great value ...this is my 3rd time having a Firehouse Sub the past 7 days (and my wife likes them too)
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February 2024 by DEVON OGLE
New staff did
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January 2024 by Jerry Smith
Smokehouse Beef & Cheddar Brisket is an awesome sub.
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December 2023 by Michael Fulp
Sam and Corey always provide excellent service at Firehouse Castle Rock! In there almost every day of the week.
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December 2023 by Bill E
Ok location.....nice staff..BUT NEVER very quick on getting your food....the typical wait is between 15 to 35 min to get a sandwich....kind of unfortunate but seem to always be understaffed...the food is good though...place is always clean....
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December 2023 by Clay Muckridge
So good but so so slowUpdate: not only are they slow but when you order online and you arrive, You're just in line with the other customers. What's the point of ordering online then? Even slower.
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December 2023 by Diamond Wraps
Sam the manager was out standing thanks for the amazing serviceI had a mix up on our order and he fixed it with out any questions thank you again we will be be
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December 2023 by Mike Merc
I had a bad experience at firehouse subs. However the manager magnus handle the situation appropriately and made amends. I will only return because Magnus did such an outstanding job.
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November 2023 by Darcy Brooks
Food is good but took way to long to get sandwich. So many people waiting. It shouldn't take 30 minutes to get sandwich. I get all businesses are short staffed but then owner's of this business need to be working here also. Had I known it was going to take this long to get sandwich I would have gone to Subway! I won't be coming here again. I'll be going to Subway and Subway is cheaper.
