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December 2023 by Elle Bruno
I went to the Castle Rock outlets to get Christmas gifts for my children yesterday and returned home to find they had not put several of my purchased items in my bag.I called today to get a refund for the three items they left out because I live an hour away and couldn't get back in time for Christmas. I spent almost 30 minutes on the phone with them as they could not figure out how to process the refund.I stated that I hope they understand I was frustrated with the current situation, and this is taking up way more of my time than it should.Shirley proceeded to be completely unapologetic the entire time, having me tell her every number on the receipt and gift card and still not being able to figure it out. And then she said to me "stop talking to us like that and giving us attitude". I could not believe it when she said that when all I said was I was frustrated. I worked in retail mgmt for many years and would have been intolerant to an employee treating a customer that way, especially after making such a big mistake. I'm pretty floored about it all.
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September 2023 by Laura
Would not accept a return on an online Gap Factory purchase. Sent me to Cherry Creek mall who would not take it either. Will not shop Gap Factory in person or online again.
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June 2023 by Jennie Pirog
My teenaged son can go into Gap and finish his back to school shopping in fifteen minutes. He loves the color selection and the consistent quality, fit, and sizing.
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June 2023 by manoj kandpal
Worth shopping in this store. Got a pretty good deal at Memorial day sale.
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June 2023 by Alex
Really not comfortable taking the family here given the company’s donation practices
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March 2023 by Jesus Enriquez
Eva was amazing! Really helpful and knowledgeable. Hope you're paying her well!
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March 2023 by Travel B
Easy to locate styles and sizes. Helpful staff. Nice selection!
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March 2023 by Asif Allauddin
Pathetic customer service, I cannot imagine I will visit this store ever where people at the register are so rude who talk rudely and also on top of that they treat customer like beggars and don’t say welcome when a customer says thanks three times for the most difficult effort that she was making to make an exchange possible, meaning the customer is not welcome again to visit!
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March 2023 by Dr. Tino Garcia
The food is authentic, I should know. This is our 5th time. All the items are excellent.
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October 2022 by Cassia Bourne
FYI - the store is NOT open at 10am like the gap factory website states and like this google profile states. Even the factory outlets state the store opens at 10am… the employee who spoke with a heavy accent was very rude and said to look at the gap website (well I did and that was incorrect) and also said to look at the bottom of your receipt.. which is like the worst place to put store hours since the invention of the World Wide Web. Store opens at 11am, FYI.
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April 2022 by Frank E
The kids and the wife love this store.. I bet they walked out with 5 outfits each. And some nice jackets. The prices were insane.. what a great sale they are having .. the workers are nice the store is well maintained and clean.. we will be going back.
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April 2022 by Mirella Hetland
Always a stop at the end put our visit to the Outlets. The selection seems to be getting smaller and smaller here.
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December 2021 by Chad Cressey
they do good here ...
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September 2020 by Cormisha Garner
Love their low price. Great selection. And a friendly staff name Dee. She helped me look for what I needed, was very patience. This customer service makes me want to go back to this location every time. Thank you to that great staff member.
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August 2020 by Warren D.
Gap Outlets are so hit and miss, many of them bill themselves as Outlets but really aren't. While the store at Castle Rock Outlets thankfully wasn't a wolf in sheep's clothing, it seemed overall extremely light on merchandise overall upon a recent visit.Most importantly, I was able to score a good deal on a polo shirt and a pair of shorts and the minimal staff I interacted with was pleasant and didn't try the hard sell on the Gap credit card (Does anyone actually think saving $2 on their purchase is a good enough reason to apply for additional credit?), which I was appreciative of.
