-
December 2023 by Megan P.
We ordered a Bespoke fridge from Home Depot on August 31st with a delivery date of October 21st due to back orders. On October 20th, it was rescheduled to the 27th, then rescheduled to November 15th. On November 13th, I started calling Home Depot delivery to inquire about the reason for delay. I was on hold, transfered around, and NEVER got a consistent answer. Finally, I was told that it would be delivered on November 18th. One hour before the end of the delivery window, we got a call that the truck broke down, so it would need to be rescheduled AGAIN!!! On Monday, November 20th, the delivery team showed up with the fridge only to tell me that they don't install the fridge panels or pull our old fridge out. Apparently, we were expected to pull the fridge out and disconnect the water line..WHAT!!! I told them to put the new fridge in the garage, and I would get this handled with Home Depot. I immediately went to the store to speak with the manager. I was told that the delivery team absolutely installs panels and should have removed the fridge. The next attempt at install was scheduled for November 28th. I ended up calling my kitchen contractor to come out on the 27th to move the old fridge out and disconnect the water line just to make sure that there were no excuses when the delivery team showed up on the 28th. Wait for it...on the 28th, one hour before the end of the delivery window, I get a call the truck broke down AGAIN!!!! WTH! I was beyond LIVID!!! I told the delivery gal that this needed to be rectified immediately and find someone who could come get this taken care of asap. She told me she would call me back...she NEVER called back. I called the store again to talk to the manager but it was now almost 5p so he could not really do anything that night. The next day the manager spoke with the 3rd party delivery team manager, who said the next available day he could get me scheduled was December 7th. ARE YOU SERIOUS!!!! There is absolutely NO CARE for the customer or their time from this company! To shorten the story, the fridge did finally get installed yesterday, the 30th, but not without further complaint. The team that installed the fridge did a half a** job that had to be corrected and finished by my boyfriend. While the management at the actual Home Depot store tried to do everything in their power to get things done and make things right, I will NEVER shop at or buy ANYTHING from Home Depot again!!! This GIANT corporation should be ashamed of itself for treating customers this way!!! It may be a 3rd party delivery service, but your name is attached, and it is ultimately your responsibility to take good care of your customers!!! Good riddens!!!!
-
May 2023 by David K.
I came in to get a paint sprayer and some stain. After waiting WAY too long for service, i showed the clerk a picture of what I needed on my phone. He snatched my phone from me and walked away, going into the closed aisle for way too long. Like seriously, he could have gone through all my photos and emails while he was away, and i never consented to giving him my phone i. the first place.after getting the stain, he starts mixing it. he didn't tell me that was necessary, by just started doing it.I asked him how long it was going to take, because I'd already been in the store about a hour longer than expected. I told him I was in a rush because I needed to get home and feed my baby.He said "Good luck" and walked away from me.I was about to just walk out of the store at this point, but had already wasted over an hour.I shouldn't have checked out, I'm going back to return pretty much everything except the stain later. About $300 of reruns coming.
-
March 2023 by Wendy E.
I just purchased a $5,000.00 GE kitchen appliance package from Home Depot. The dishwasher does not clean the utensils. The dishwasher was delivered March 6th, my daughter had a baby March 14th and spent 4 days in the hospital. We called GE after we got home letting them know the dishwasher didn't work. GE REFUSES TO RETURN AND THE GENERAL MANAGER OF CASTLE ROCK, CO HOME DEPOT ALSO REFUSED TO RETURN THE DISHWASHER. I have closed both of my business accounts and will never do business with them again and I will never purchase GE. This is the first time I have ever left a review, but this store and this company have absolutely no customer service.
-
February 2023 by Amanda K.
We were told to go to Lowe's since they wanted to close early. There were customers in the store that were told they couldn't purchase what was in their cart.
-
July 2022 by Kimberly G.
Keith at returns kept my husband and I waiting for 20+ minutes to fulfill a 2 item return because he did not know how to look up a receipt with credit card. After sending numerous employees around the store for SKUs of items to return he finally called the manager to look up my receipt. When I asked him why he didn't call for help 20 min ago, he told me to "not give him attitude". Keith should not be customer facing if he is rude and unable to do his basic duties.
-
June 2022 by Katie S.
Worst experience ever at this store. I was there for close to 2 hours and no one was help. I asked 4 different people to help and they kept calling people over the phone to come to the department and no one showed. They also were very rude and got snotty with me when I asked what I should do next to make sure someone came to help. I even asked where stud finders were and the employee just points in a general direction and said somewhere down there. Never will I ever go back, it was truly a waste of time and worst experience ever. Would recommend Lowes!
-
September 2021 by Thomas Robinson
Accidentally stumbled in here after mistaking "garden center" for "garden salad" on my way to find something to eat. Incredibly impressed by the extensive, yet fairly standard selection of fake plants, real plants, and garden variety garden equipment. In a completely separate location on the complex, I found other useful garden equipment such as hydroponic lights, pvc pipes and vinyl tubing, which might be useful if I wanted to grow some lettuce, which would be good in a salad. They do not otherwise sell any salad at Home Depot.
-
September 2021 by Chris W.
Went to Home Depot to buy a refrigerator. Had to have another department page four times to get someone to help us (and ultimately he was from another department). Waited ten days for delivery - then after they took my old fridge out - they brought in a fridge with misaligned doors with a four inch drop from front to back. I asked them if they weren't going to fix the slope and the doors and they said "Yeah, it's messed up - but we don't know how to fix either of those things - we'll put it in for replacement". While they were there - I called the manufacturer (GE) and scheduled a warranty service visit for 7 days later. Home Depot said someone would call me right away to schedule replacing the defective refrigerator. I waited five days then called them - didn't know what I was talking about, but will send out a supervisor...I'm four days. Meanwhile - GE sends voicemail that replacement is on backorder - will ship in THREE MONTHS! Supervisor shows up and says "Yeah, that's messed up - looks like someone maybe dropped it and crushed the rear wheels or something - I'll take some photos and someone will call you tonight"! No one calls, so after three days I call the store again. After one hangup and three transfers - an older guy listens to my story and says one of two people will call me back. A woman calls me back and says she found a note on her desk to call - "What do you want?" By now - GE has called and says their service tech for my area is out sick, so they can schedule me for another appointment in ten days! Great! The woman at Home Depot says they can't exchange the refrigerator unless I pay for a second one and wait for the GE factory to process my return. I ask to speak with the store manager - no dice. She says she will look into inventory and get back to me. The second GE appointment date arrives and the service tech calls and says I'm his next appointment- could I verify my address. I give it to him and he pauses. "I'll call you right back", he says - never a good sign. Two minutes later he calls to say "I'm in Evergreen and with traffic you are an hour from me - so my supervisor says to cancel your appointment and give you this 800 number to call. Good luck!" The 800 operator is grouchy and says the best she can do is send a third party service company to look into the problem and says they will call me within 24 hours. So far - no call. What do you do when both Home Depot and GE are this unresponsive?
-
July 2021 by Bee W.
Needed a saw to cut some bushes down so we headed here. Of course then I was distracted by all sorts of items for the home. Drawer pulls, plants, cleaning supplies, tile... My shower doors do need a new knob as mine broke off so we did stop in the bathroom area. But since I forgot to measure anything we couldn't get a replacement. But they did have a couple of options. Hopefully one of them will work. Checked out the saws but he didn't find one he liked. So we looked at stains for the bench I had bought at a garage sale. Found what we needed and headed to the check out. Self serve is what we chose to do as the cashier lines were busy. How was our visit? It was average. They had two of the aisles we needed items at closed off which was inconvenient and didn't allow us to shop those items. I get the restocking thing but perhaps they could be aware of people needing things in the aisle they're working in.
-
April 2021 by Greg E.
We had our refrigerator go out in April of 2020. Due to pandemic, we could not find inventory and a refrigerator that we liked for 12 months. Finally, April of 2021 with the help of Don we not only found a refrigerator that we liked we also found an employee that went above and beyond to help us with our purchase. This is were it ended. The day it was to be delivered changed everything with what we thought would be a surprisingly good experience with our long hunt for a fridge. After 12 days of waiting and several hours of moving things and clearing the way in the house for the arrival of our new appliance the truck Finally pulled into the driveway.. The delivery crew sent were not properly trained to install the refrigerator as the doors needed to be removed to get into the house and they could not do this but would send a service crew to do the remaining install in the next few days. They put it in our garage and told us that someone would call us to set up appointment. Several hours later we get t a call that we would need to wait another 10 days for delivery and we were told the guarantee that we were given, 48 hours to report any problems or damage with new appliance, was starting today even though it was not installed and could not be tested. After 4 hours of calls and several customer service reps and even someone claiming to be a manager, the only option we were re given was to cancel the sale and safely store their appliance in our garage for 10 days until they can return to pick it back up and then wait another several days to get our refund so we can purchase a new refrigerator from some place else. Nice way to treat a customer that will never make another important purchase with Home Depot again and warn all others of there shady practices.
-
April 2021 by Kage G.
Making a simple transaction as I do multiple times a day at the store, being a general contractor. At check out the associate GRAYCE refused to apply my military discount. This is the single worst experience I've had at any Home Depot! A quick trip turned into waiting 20 minutes for a manager.
-
February 2021 by Breanna M.
If you need anything go find Deanna. She is awesome she was so helpful and knowledgable. She listened to what we had to say and was able to help us quickly. I will definitely be looking for her the next time I go in.
-
December 2020 by Bill Coleman
My recommendation is not to drop 24 foamboards off your cart in the parking lot when it's lunch time for the employees. Happened to me yesterday and one THD employee walked right on by. Another one watched for a moment and then decided to help. Then another guy pitched in. But that original dude said "you can do it, somebody else can help"
-
November 2020 by Tom G.
We own four homes and we've spent thousands of dollars at Home Depot but I'm done ! I've tried to return a few items and they are rejecting all my returns. I will Never shop at Home Depot again! Lowe's and Ace will get all of my business from now on!
-
November 2020 by Luis R.
I wanted to rent a 12 or 14 foot ladder. The person asked what I drove and I told him a Subaru Legacy. He immediately informed me that would not work. I told him that was what I had and there was no other choice. He he had the choice to not rent to me out of safety concerns. I was more than fine with that explanation. He offered to rent a truck to me but I declined. As son as I walked outside I saw a much larger ladder being returned hanging out of a truck. I snapped a picture and went back to show the guy. He proceeded to tell me that wasn't his problem. I didn't have any issues when safety's the real reason. When there is a double standard for that you are wrong. I had tie down straps, reflective ties and a friend who would drive behind us. This truck is considered more safe? I am aware the ladder is leaning into the truck, and I am sure it is tied down. Those are risk mitigation factors that I also had. That is fine, instead of giving Home Depot $40 to rent a ladder I gave Lowe's $150 to buy one.My ten foot ladder made it just fine. I agree that adding 2-4 feet out of my shown trunk would have been a hazard. That is why I had safety measures already in place to mitigate the risk.The best part is that I could have come back later and said Ford F-150 and got the ladder without issue. That is fake safety but good on you for putting on a front. If Home Depot wants a good safety program, they should evaluate each situation - that will take an active safety manager. I won't be back, but maybe this will help get them to evaluate how safe their safety rules are.