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October 2023 by S A.
Key Bank Has alway been attentive, and have addressed my concerns timely. I have been with key for 30 years and continue to feel confident that we are in good hands.
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July 2023 by Lauren Harris
Only been in a few times, and interacted with the same person for both- but Jacob has been awesome. Professional, friendly, and always a pleasure.
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April 2023 by Jesse Vogel
I told the bank manager I have 20,000 missing from my account. She refused to figure out why saying "I will not go on a wild goose chase for you" she repeated this many times. Its absolutely sickening her attitude and refusal to find out whats happening. She also hasn't done anything about the worker in another branch asking me my debit card pin#Be careful of this institution
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December 2022 by Jonathan S. Miller
I rarely provide negative feedback but sometimes it just can't be avoided because the management is so inept I feel a duty to forewarn future business owners who may choose to partner with keybank for banking services and the potential consequences. If you are a business owner, be aware that when opening a business checking account, that if you ever expect to move out of state, their system and policies were not designed to support simple out of state (not in person) changes to your account. For example, as a 100% business owner, I was unable to remove a former employee as a signer of my account - the reason given by keybank management - was that due to risk the employee had to be present or had to give their approval to be removed (as if the employee should be empowered to say "no") EVEN THOUGH if I were still in state the employee would NOT have to be present to have them removed. Of course, it makes no sense whatsoever, but this is the sort of craziness you will have to deal with from keybank management if you move out state because their "localized" policies have a gap in this area and the management would rather lose a customer who has been with them for more than several decades (across multiple businesses) than to update their policy with a very simple change to accommodate a low-risk change (an owner asking to remove their employee as a signer on the account).
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October 2022 by N G.
The reason why this bank continues to get terrible reviews is simple. LACK OF HUMILITY AND CUSTOMER SERVICE.. I was denied use of the bathroom because I didn't have an active account here. WHAT DOES THAT HAVE TO DO WITH ALLOWING A HUMAN TO PROPERLY TAKE A SH*+.. I mean honestly, Your toilet is too good for a possible customer? what if I wanted to open an account today after my morning deuce? Well now I know, I will never support think bank and this branch do to the EGG HEAD A$$ manager.. what a corny way to be a terrible human on such a beautiful day like this.. Moral of the review is they won't let you p*** here cause they are already tok full of $H*+..
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August 2022 by Jen Scasny
I've refused a certain service 4 different times, just to be continuously called out on it, embarrassingly in front of other customers. I understand that with everywhere being short staffed, they're trying to benefit themselves by making the days less chaotic, but it is your job as a bank to handle customers accordingly to what they ask. Feels kind of like constant bullying when I am there. The employees are friendly overall. Just have not had a very good experience. Had to involve another part of my company just because of how uncomfortable I have been.
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August 2022 by jennifer hallada
I was working with Paula Brown, she is amazing person to work with and was able to help us and get everything with new accounts after our account got compromised. Please let her know thank you for all her hard work.JENNY
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February 2022 by Andrew Miller
It's unfortunate others have had a negative experience with this branch. I've been with Key Bank and the Castle Rock location since they opened and I've always felt welcomed. I have multiple accounts of differing types with them. Any requests I've made have been handled professionally and efficiently with occasional follow ups to ensure I was happy with their service. I would recommend using Key Bank generally and the Castle Rock team without hesitation.
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September 2020 by Travis Duplantis
Refused to honor their $400 bonus for setting up a new account - YES I qualified. I was mailed a flyer. I am a new customer & tried to sign up online twice, but was told I had to go in: so I did. I had a $1300 deposit in hand. I was going to set up direct deposit; unfortunately, despite having written the promotion code down and trying twice online first, my daughter had taken the original flyer and colored on and cut it up, so i no longer had it. You can help by honoring the promotion you mailed me; otherwise I’ll just get a new new account at any other bank.
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April 2020 by Heidi Mendoza
Worst banking experience ever. So many issues from the beginning. The entire branch is a mess and poorly managed by manager who has no people skills . Will definitely close down my account there and take my business elsewhere .
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March 2020 by Heidi Marika
Absolutely the worst bank I have ever experienced . The local Castle Rock branch is a complete mess. Unprofessional , bad customer service and one of the only banks that offers not relief during COVID-19 .
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March 2020 by Chaz H.
Won't do business here, recommend others stay away. Sorry guys, I gave you a few months, and with a free account, w/o notice, you started taking my money. Maybe next time you should warn consumers that although a free account doesn't mean it's not free, but there is a cost. Kinda like government, the difference between taxes and fees. No difference to us, your customers.
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February 2020 by Jamie Isner
Walked in on Saturday 01/25/2020 to open a savings account. Was turned away because they were ‘closing soon and didn’t have time because it takes 45 minutes’ to open the account. This is a lack of customer service and poor business practice. We are looking to purchase a home within the next six months and you lost business for both.
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August 2019 by Wade Ward
I bank out of the Boulder branch but deposited a check that I picked up from the owner of the company that issued the check to me at this branch as I was not headed back up to Boulder From what I have learned the branch manager took it upon his or herself to put a hold on this check as they believed it was fraudulent. I have never had a bounced check nor have I deposited a bad check in my account before. I have contacted the bank to get this resolved as the customer I am supposed to be doing work for at this very moment is not happy as the bank has now caused me to lose money and are holding up the business of my customer only to be very rudely hung up on twice. I do not recommend this particular Keybank to anyone for anything, and I am going to close my accounts with Keybank after this. Customer service is great at the other branches, but Keybank in general has lost my business and any referral for anything as a result of this ridiculous waste of my time and the time and production lost for the company I am subcontracting for.
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July 2019 by Theresa Jo
It has been a frustrating experience banking with KeyBank. If you call or go into the branch with a question or need help they tell you to call the 800# and then the 800# tells you to go back to the branch. It’s like no one at KeyBank wants to make a little effort to help or figure out the problem. I don’t even know why there is a branch here when it seems that all they do is take deposits and tell you to call an 800# for anything else. I honestly would not recommend this bank to anyone.