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June 2025 by Dustin Geist
Awsome service
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January 2025 by Ron Allen
Good products and their lumber and plywood is in much better quality and shape than home Depot, and at a better price.
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February 2024 by Mary S
An employee helped us get in and out quickly.
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December 2023 by Daniel J.
Recently my wife and I bought a house in Castle Rock, Colorado. We've been going to the Lowe's in Castle Rock and easily have spent over $5000 there recently. Today I went back to the store to return a few items worth about $18. All items we found on my receipt except for a set of screws valued at about $1.80. That item was probably purchased on another day and on my wife's credit card. So because I didn't have the receipt for the screws and my wife wasn't with me with the credit card it was purchased on I couldn't get a refund. I asked for a store credit and the front end manager wouldn't do that either. I left went to HOME DEPOT and bought the things I needed at $150. I will never go back to Lowe's if that's the way they treat hard working people who spend money in their store. Kept in mind the item in contention is a set of screws at about $1.80. The manager should have had the ability to solve this problem right in the store and not lose a good customer over it. TERRIBLE CUSTOMER SERVICE!!!!!
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November 2023 by Rick Diana
Always GREAT Service!
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October 2023 by Ed Sandford
Great as always
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July 2023 by Dmytro Supryaga
Once you get to this institution, you want to build and build something.A very nice place for real men.Pleasant staff.
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July 2023 by George Haff
Need a map
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May 2023 by David K.
I scanned my ID for the veterans discount, the kiosk said that help was on the way and the sign started blinking.No one ever showed up.Worse than that, an employee was standing 10 feet away from me the whole time and never acknowledged me, even though he helped people who came afterwards. a second employee came by, helped someone else, and left.After about 10-15 minutes i simply took the $200+ of purchases out of my cart and left.
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April 2023 by Tamie J.
I love shopping here! Way cleaner then HDepot and the staff is so great! Thanks!Yaay! Customer service!
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April 2023 by Devin N.
Alexa was very rude and disrespectful she completely ignored me and continued to flirt with another employee very disappointed will never shop there again.
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September 2022 by Elaijah W.
Terrible Experience! Wish I could give 0 stars. Our front door took over three months to come in, when it arrived, pieces were missing and no one answered the phone to f/u. We spent over $4,000.00 for this door and installation. The lack of communication is astonishing! Time and money has been wasted. I do not recommend Castle Rock Lowes. We are extremely disappointed. We were ok with the back order due to covid however, we are still facing obstacles the day of installation and that is absolutely unacceptable!
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August 2022 by Julie L.
I am a long-time customer of Lowe's but am seriously reconsidering that now.I ordered a washer and dryer from the Castle Rock Lowe's recently. The delivery person (contracted, not a Lowe's employee) was very nice and efficient. However, I noticed the washer had a large dent on it. The delivery person took pictures of the dent and told me to call the Castle Rock Lowe's to let them know it was dented out of the box and should ask for a percentage credit or exchange the washer. I tried calling Lowe's 3 times that day with no success. The phone just rings and rings. Twice, someone picked up and immediately hung up.When we used the washer later that day it kept cancelling the cycle because it cannot balance itself. We have tried several different cycle settings to see if any of them would work. They just keep cancelling because the washer cannot balance itself. It actually moves a few inches every time because it is shaking so much.I tried calling Lowe's 3 other times over the next 48 hours and no one would pick up the phone. I was not in a position to be able to drive to the store.When I finally got someone to answer the phone in Customer Service 4 days after calling repeatedly, the person told me that their manager said they could not help me because it was past my 48-hour window! I explained the situation and asked if we could escalate this issue to a manager or someone else (he told me he was a new employee). He gave my name and information to the appliance department and promised me they would call me. That was almost 2 weeks ago.
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August 2022 by Rod H.
I simply don't understand when we order and pay for a load of lumber and on another occasion, doors and expect it to be pulled the day before and ready for a Monday pick up. On the lumber issue, the person in lumber flat out lied to me and said the order was hidden out back...sure, right, no it wasn't. They didn't pull it. Our framer had to wait 90 minutes for the order to be pulled. On a Friday we came in to order 4 doors...Was guaranteed that the order would be ready for Monday pick up at 9A, spoiler alert, it wasnt. This time the framer only had to wait 45 minutes. Is it apathy or they simply dont care about anything at this particular store
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July 2022 by Nicole W.
If I could give this place zero stars I would. I bought a fridge and they came yesterday but the fridge was broke coming out of the delivery truck. THEN they told me they would delivery a new one today - they gave me a window and everything and JUST DIDNT SHOW UP. So I called them and they didn't know what happened so I asked for a refund. And then I immediately ordered from Costco. Do NOT GO HERE
