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January 2024 by Jeremy Cooper
Nice and clean! Friendly staff. Better selection (and has items in stock) unlike the orange hardware store. Go to home improvement store. Also they are dog friendly!
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January 2024 by Michael Mangin
Had an okay experience at this location
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January 2024 by Tracia Jacobsen
Ryan was fantastic. He helped me find the perfect front door
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January 2024 by J Williams
Mark, at the front, was very knowledgeable and resourceful in helping me. Thank you!
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January 2024 by A LM
Have been to the store and other hardware stores for help without any luck until I saw Ron this morning in hardware, stocking things.He was knowledgeable, patient and confident. Took the time to figure out which screw I needed and how to describe it so I could find it online, since Lowe’s doesn’t carry it!Thanks Ron!It’s rare to come across people who are so helpful and genuinely kind!
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January 2024 by Colby Rogers-Plott
They were out of stock on too many items I needed this last trip and the staff couldn't be bothered to help search. I managed to get what I needed but there was a lack of customer service for sure.
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January 2024 by Eric Hagen
In and out fast.
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January 2024 by Drue Ita
My weekend mornings start at Lowe's with a fresh cup of joe! Their early hours and coffee are lifesavers before tackling home projects.
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January 2024 by Robin Smith-Busse
Beautiful Christmas trees this year 2023
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December 2023 by Daniel J.
Recently my wife and I bought a house in Castle Rock, Colorado. We've been going to the Lowe's in Castle Rock and easily have spent over $5000 there recently. Today I went back to the store to return a few items worth about $18. All items we found on my receipt except for a set of screws valued at about $1.80. That item was probably purchased on another day and on my wife's credit card. So because I didn't have the receipt for the screws and my wife wasn't with me with the credit card it was purchased on I couldn't get a refund. I asked for a store credit and the front end manager wouldn't do that either. I left went to HOME DEPOT and bought the things I needed at $150. I will never go back to Lowe's if that's the way they treat hard working people who spend money in their store. Kept in mind the item in contention is a set of screws at about $1.80. The manager should have had the ability to solve this problem right in the store and not lose a good customer over it. TERRIBLE CUSTOMER SERVICE!!!!!
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December 2023 by Josh Bartelson
Great place to buy Christmas trees! They had this awesome hot chocolate bar and very Instagram able photo opportunities. Don't sleep on this place for your super Hallmark holiday experience!
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November 2023 by Erin G
Love Lowes and we can easily drop a paycheck here. Great products and customer service.
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November 2023 by Thomas McClintock
Impossible to get ahold of the right department as their times are always changing on when someone will be working. When I finally got ahold of Jim in doors, he provided me the number to call to schedule our door install. Premier something. I’ve tried calling every day, multiple times during the entire week, leaving multiple voicemails and no answer or call back.
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November 2023 by Erika Navarrete Nagle
I was never a Lowes shopper until I moved to Castle Rock and experienced the incredible employees at this store. I’ve left glowing reviews for individual members in the past, applauded their managers, and became a loyal Lowes customer specifically because of this store. But today, I’m disappointed in what Corporate is doing to this store. Turns out this store is under a pilot program to test out a new return policy. I missed the 90-day return window by only 15 days and can’t even get store credit. I travel a lot and I’m pregnant plus two other kids, and they couldn’t make an exception even if the item is still in active inventory on their shelves. Corporate is strangling the power that the managers at this store have and prohibiting them from providing… CUSTOMER SERVICE! Their hands were tied “because of the system” and nothing they can do to help me… for a $3.47 purchase. It’s ridiculous what corporations are doing to good local people. Shame on Lowes Corporate.
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November 2023 by Mark Branch
This store is great. They are always well stocked and it is much less crowded and hectic than the Home Depot in Castle Rock. The staff is awesome as well.
