-
November 2023 by Cassidy
Just recently ordered and recieved a 2023 Dodge Charger. Worked with Eric Cody. He was helpful and knowledgeable in the process of ordering a new car. He kept us up to date on where we were in the process and once the car came in he made sure to schedule a time the next day for us to finish the process. He made the whole process easy and simple to understand. Eric even took the time to follow up a few days after purchase to make sure everything was running well and that we were happy with the purchase. One of the best car buying experiences and would recommend Eric Cody 100%
-
November 2023 by Michael Pappas
What a great experience we had at Castle Rock Jeep. John Cook answered the phone when we called to verify availability of a vehicle we were interested in. When we arrived, it was pulled inside (out of the snow) for us to look at. He explained everything to us from beginning to end and made sure we didn’t have questions about how any of the functions operated. Very personable, friendly, knowledgeable and outgoing. To top it off, once we were finished, not only did John get my Wife all situated in her new car to drive off, he as well wiped all the snow off my car we drove to the Dealership.In the Finance Department, Jerry processed all of our paperwork and couldn’t have been a greater person to help explain everything. He went over everything we needed to know in regards to the factory warranty as well as the additional warranty we purchased.If you are looking for a great Dealership to purchase your next vehicle from, save yourself the time and make only one stop at Castle Rock Jeep. If you’re interested in someone honest and genuine to help find your next vehicle, ask for John Cook.
-
October 2023 by Abigail Adams
I recently purchased a 2023 Dodge Challenger from Castle Rock Dodge remotely since I live in another state. I worked with Eric Cody on the purchase and it all went perfectly smoothly. We handled all the financial paperwork via phone and computer and the dealership agreed to keep the car on their lot until I could get there a month later to pick it up. Got great guidance on the functions of the car when I got there and had a great drive in the new car back to my home. This was a great experience with a car dealership!
-
October 2023 by Aj Pryse
Potential buyer beware.2 transmissions in 2 months.4 trips to their shop for warranty work.0 help from the GM (Dennis)We bought a 2018 pickup from them and haven’t had anything but issue after issue. We bought an extended warranty luckily, but we are heading back in for the 4th visit and 2nd transmission within 2 months.Vehicles have issues. That’s fine, We all know that. But the lack of help and understanding from the GM and the rest of the employees here is amazing. I was told “ Dennis worked on this For over 20 minutes to try to figure out a way to make it make sense. There is no way to get you out of that truck and into this truck.”We asked to reverse the sale, trade out of the vehicle, or find another way to make this situation right, and have been told that this truck is now my financial burden and there’s nothing they’re willing to do.So, on top of a loss in wages from not behind able to work, we get the headache of owning a faulty vehicle that has issue after issue.Again, beware when buying from here. If you do, hope that you have better luck than we did.
-
October 2023 by J M
AMAZING SERVICE!! We went to Castle Rock jeep looking for a large SUV. Having kids and dogs we needed more space. Ray Robertson was our sales guy and he was awesome!! He showed us the Wagoneer L and we completely fell in love with it. It had all the features we were looking for and more! We arrived late to the dealership not expecting to purchase that night; Ray took his time to go over all the bells and whistles of the vehicle with out rushing us (since it was so close to closing time). When we decided to move forward with the sale, he introduced us to Scott. Scott took care of us with the financial part. He explained everything clearly and was a pleasure to work with. We had such a great experience!!! They stayed after closing to help us finalize the purchase!! Would recommended to anyone that wants an easy, no pressure, no rush purchase of a vehicle. Everybody dreads going to the dealership; but NO WORRIES going here!!!
-
October 2023 by Sean D.
I've never done actual business with me, but they have been spamming me for years now, claiming that I bought a vehicle from them and offering "upgrades" and "warranties". I have called them. I have emailed them. I have unsubscribed using their system. Still, they keep sending me emails.
-
September 2023 by Kimberly Taylor
I own a 2021 Grand Jeep Cherokee L and I live in Seattle, WA. I recently took my vehicle in for an oil change and the the intake person without even checking any levels in the car recommended that I get the 4x4 $650 service done. I declined but decided to call around to find out what the service was all about and if I needed it. Thank goodness that I did because I ended up reaching Cheyenne at Castle Rock (I used to live in CO) and she was just the most helpful, resourceful and all around great ambassador for this industry and her dealership. She answered my questions thoughtfully and completely and if I still lived in CO I would do business with this dealership because Cheyenne has convinced me that they have principled employees that you can trust. She even gave me her direct line and invited me to call if I ever had any questions. A true class act.
-
September 2023 by D. Roberts
I bought a Grand Cherokee this week. Trenton was the sales consultant and he was very helpful. This vehicle has a lot of new technology and Trenton knew how to get us started. He was familiar with all the features and clearly explained how they worked. Lexi guided us through all the paperwork, explained it all, and completed it quickly. They made buying a new car easy. We were happy to work with both Trenton and Lexi.
-
August 2023 by Steven Bonjour
Bought a ‘23 bronco from this dealership a few days ago. I worked with Ray (I believe) and he was very, very, easy to deal with. I told him my bottom line from the very beginning and he made it work. The detailers took quite some time and didn’t do a good job at all (mud and dirt still on the outside, dog hairs all over the inside). However it’s not a huge deal - I just wish they hadn’t made me wait for nothing.Overall, wonderful experience. I look forward to working with this business in the future.
-
August 2023 by Sandy Zacarias-Metz
I just purchased a 2023 Jeep Grand Cherokee from Castle Rock Jeep. Sam Defrance and Ray Robertson were amazing - very thoughtful and made the buying process a wonderful experience! I really appreciate the extra effort to get the exact model and color I was looking for and they had it on the lot ready the very next day! And it doesn’t stop there…then they offered to drive it to my house, now that’s impressive door to door service! This is the second Jeep I’ve purchased from this dealer and I’m incredibly happy! Thank you so much!
-
August 2023 by frank quiteno
Absolutely love the service and how professional the Castle rock Jeep did to get me into my new Truck. One of the top best sales person I have ever worked with John Cook, treated me with the best and kindness and only had better than expected with finding my dream truck. Thankyou so much John Cook loving the new 2023 Ram 1500 Hemi!!!
-
August 2023 by Steve Lautzenheiser
10 days ago, I flew from Phoenix to Denver to check out and ultimately purchase a 2020 Ford Mustang EcoBoost Premium with the Performance Package and a 6-speed manual transmission. Exactly the car my wife and I had been looking for, and we found it online at Castle Rock Chrysler,Dodge,Jeep,Ram. I never before flew out-of-state to buy a used car, but I was glad I did. Sales Consultant Eric Cody met me curbside in the Mustang at the Denver Airport, which was awesome because I then got to test drive it the 42 miles from the airport to the dealership. Eric's years of experience in the business show in his confident demeanor and wealth of knowledge. His personality makes him a really cool person to work with... not many car salespeople that you can really say that about ! The best car buying experience I ever had. And that says a lot as this year marks the 50th anniversary of the day that I bought my very first car, and I have bought many over the years. I also had the pleasure of meeting, and sharing a few laughs with, Sales Manager Mark Cerni, who took the photo of me standing next to the Rapid Red Metallic Mustang that I drove home to Arizona. Working with Finance Manager Lexi Smith was also way above and beyond my expectations. She's seems so honest and is very straightforward. And, like everyone I met here, she's easy to talk with and just so down to earth. Finally, a big THANKS goes out to Internet Sales Director Tricia Nunn, with whom I made the initial inquiry about this car. It was following up with her via phone, text, and email that prompted me to buy the round trip plane ticket to Denver. Didn't need the flight back to Arizona because the deal was real..so I drove back ! It's a great group of people that do their job well and made me genuinely feel like a valued customer at Castle Rock CDJR.?
-
August 2023 by Shawn Wamsley
Purchased our new Jeep from Ray Robertson back in May of 2023. Ray really knows the idea of who the customer is and this is extremely important to me when purchasing any items small or large. The customer is always first and fellow employees, even the boss come second in line which is a concept that seems to have gone out of style.... however not in my book, nor Ray's!All the best Ray, to you and your family! We greatly appreciate your help and exceptional customer service for the purchase of our Jeep!Shawn and Bruce
-
August 2023 by John White
I had an awesome experience at Castle Rock Jeep buying my first Jeep. Hannah was amazing to work with and found me the perfect one. It's almost been two months and I couldn't be happier with my Jeep!
-
July 2023 by Scott F.
I came here to write a review of the awful customer service & complete lack of professionalism at Castle Rock Chrysler Dodge Jeep Ram - then I read several other reviews & figured I would just encourage anyone thinking about doing business with them to read all of their terrible reviews. there are many.
