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November 2023 by Jose G.
Emma and Debbie have the best customer experience!!! Love the deals the store has to offer
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September 2023 by Chasity Johnson
Treated us like theives, took our clothing from us and walked it up to the counter. Bro no offense but I don't think I need to steal a $5 t-shirt like how poor or black did we look? Here's the sad part they are doing deals right now that are up to 85% off I would of came back if I wasn't treated like dirt even though I did buy $around $40 or $50 worth of clothes pretty good deals really unfortunate these idiots are so judgemental they treat you like you're stealing because of the color of your skin
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August 2023 by Karen Fig
My experience was so pleasant at Hanes. The associate on the floor, Emma Panoa was extremely helpful, kind, and informative. Will definitely shop here again because of her help!
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June 2023 by MrPete
Here with my sweetie. She is VERY happy with the selection and GREAT service?. Other brands not listed above include Bali and Playtex. (Some took stars away because they assumed they could buy "the same size" and it would fit. That's rarely true: it's why we visit in person. And tags must be left on at ANY clothing store.
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October 2022 by Nicole Klipowicz
Rude employees, no one helped me with a fitting, and said it was because I brought too many items into the fitting room. No one was there to let me into a room so I grabbed the first open room. I pressed the help button for assistance and no one would come. Then the cashiers proceed to argue with me about how I had too many items in the room and told me to leave. Worst customer service experience ever.
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August 2022 by Naomi J.
Came down from Denver to shop for the school year. The lady that helped us was very friendly and informative. Thanks for the great customer service.
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August 2021 by Stephanie Morris
I've never had a better bra shopping experience than at the Hanesbrands store at the Castle Rock Outlets.From the second I walked in the lovely ladies helped me find my right size and fit, taking all of the guesswork out of what's usually a painful experience. I've tried to find bras that fit everywhere. And no where can I find my size until now. Prices are usually high for what fits and what I like, but they always have some sort of sale going on.I can't remember the last time I had such great customer service. These ladies are knowledgeable and if you can't find what you want in store, they will help you find it online. And their website is good too!I will never go anywhere else. They carry all of the name brand bras, lingerie, comfy jammies and active wear. Simply wonderful.
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July 2021 by Melody Tamir
Terrible customer service. Manager (blond woman) was incredibly rude and refused to honor pricing for a bra that they mismarked. Store associate could have apologized for their mistake but only said “well the manager spoke so”.
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April 2021 by Julia Pease
A WONDERFUL lady named Emma was very helpful and kind and patient, it was my first time getting sized and she made me feel very comfortable and relaxed through the whole process. I am a size G so not an easy person to get fitted and she new her products and she listened to what I wanted! A huge thanks to her and her help!-Aspen :)
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April 2021 by Anna Walsh
This is a great place to get undergarments for the whole family. Also socks and pajamas. Good prices. Some items exceptional prices.
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April 2021 by Adrian Kemp
Awesome customer service
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April 2021 by Dogg Overton
Get Champion gear & Drawz!!
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December 2020 by Stacy R
They always have so many deals i love it here
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December 2020 by Bee Ling W.
Not a lot of foot traffic in this store which made for easy shopping. I didn't have to wait in line to enter for social distancing. I was looking for no show panties to wear under my workout shorts. After a disastrous experience at under armor I decided to try this store. The sales lady showed me where they were and came back to check on me. I picked out some and went to check out. At the cash register I asked if they would really not show under my workout pants and the cashier advised that if they are too large they would ride up and show. She suggested I try the panties over my own to make sure of sizing, I loved that their fitting rooms were open. I went ahead and tried both sizes and the same sales lady even measured me to be sure. I'm definitely in between the small and medium as suspected so I went with the small since they fit ok over my own underwear. I shall try them with my workout pants to be sure but I'm glad the cashier suggested trying them on. The customer service was excellent I would say and I attribute it to the fact that there were no teenagers who would rather not work working in this store unlike at Under Armour. I'm going to need some bras soon so I shall return. Don't let the store full you, I saw some sexy designs inside.
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August 2020 by Soaring Eagle
They have decent deals on bras. But apparently, they think women are incapable of doing math. I was looking at a bra that was $44. The salesperson said, "If you buy 2, they are $25 each, but if you buy 3, they are 40% off." LOL