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December 2023 by Nicholas R.
These guys were awesome. My iPhone 11 needed a new charging port, these guys were able to get the repair done in half the time that other shops quoted me and they even let me borrow one of their wireless chargers while we waited for the part to get in, free of charge too. Very pleasant to talk to as well, cannot recommend them enough!
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July 2023 by Jessica Ordonez
Gary was fantastic. He provided a competitive price for a new computer and got everything hooked up quickly. Accommodating and great communication along with a vast amount of knowledge to help trouble shoot issues I was having as a non computer person.
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July 2023 by Amanda Sgambelluri
I walked in to Protech feeling nearly helpless with my only source of work- my laptop- not charging or working properly. Gary Faircloth greeted me and immediately started to troubleshoot what was wrong with my laptop.I walked out same day with a great deal, a laptop I was able to purchase from Protech and the best feeling of all - stress free knowing I would be able to continue to work.Gary Faircloth was very helpful, followed up with me to make sure everything was functioning as it should. I needed further help after our business was complete and Gary was very helpful and was able to help me troubleshoot and get my upgrades handles over the phone. . I 100% recommend if you are in need of any laptop repairs or any services Gary can offer, it will be a one of a kind best deal and worth your business.I was treated like family and was given support by Gary and his staff. I will always return to Protech and I highly recommend you do to!
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May 2023 by Joe Panepinto
I took my phone to Gary at ProTech because of the screen going completely green. Gary suggested I first check into Verizon's warranty just to see before I spent money fixing it. Fortunately, Verizon covered the phone (unexpected for sure!). Thank you Gary for NOT just taking my money but helping me find a free solution first! I appreciate honesty and I will definitely use your services in the future.
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May 2023 by Amy Y
Honest and gave great advice, these are guys looking to help people, not rip them off. Technology is expensive and when it breaks, it can be even more costly. They gave us great advice to keep things affordable for our individual situation. Highly recommend taking your tech device needs here over wasting your time and money on Best Buys geek squad.
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May 2023 by Bruno
Gary was great to work with. Fair price, quick turn around and job done right, what else can you ask for?
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April 2023 by Trinity Anderson
Wonderful place! Computer is up and running fast and like new! and not to mention how quickly their service is. I will definitely be coming back.
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April 2023 by CL Parker
I would give negative stars if I could. Do not take your computer here for repair. They put a new motherboard in a computer that worked. They lied and the owner is rude. Very unprofessional and my compute had to be fixed elsewhere for the original problem and damage they cause , and denied. Go anywhere but here
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March 2023 by Cl P.
Find another place to have your computer repaired- after an initial consult we were told the computer screen was cracked, motherboard cracked (both not true) I went elsewhere and had the computer fixed, it was a software issue! went back a few minths later to ask for a screw to be replaced . they talked my fiancée into a new motherbiard so they could screw the cafes in properly. after $250 and a new motherboard, returned the computer with the case not on, screws missing and 4 large screws where there were original screws, now they say I need a new case- The owner was rude and wouldn't give me his name, even after I said I wasn't selling anything. Go anywhere but here
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February 2023 by drew douglas
Gary and Jermaine were phenomenal. They did everything in their power to make me a happy customer with a difficult computer issue. I can't say enough good things about their service and knowledge. Thank you for the help, gents.
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February 2023 by river madrid
Germaine carries the business, but Gary knows nothing about computers. After buying a 1700 dollar gaming pc, taking it home and it not working, I had to hassle them for weeks before receiving a downgraded GPU (750$ down to $350). They curse a lot and will belittle you for coming to them for help. But they'll eventually talk you into a scam you can settle for and provide the baseline minimum- if you can manage to catch their trickery. You just might have to beg a lot and waste a lot of time to get that help.
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November 2022 by James E
Gary and team were fantastic to work with. I couldn't find a pay online for my specific laptop. Gary sourced and replaced the pay quickly and for a fair price! Would definitely use them again in the future.
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October 2022 by Trudy D.
Terrible service, disorganized, had to make two trips there when computer was supposed to be fixed the first time. No diagnostic done before assuming it was just a battery replacement needed. Then when I finally got my computer back, they hadn't screw the back on to the computer. This was the poorest service I've every received at a computer repair shop and it cost me $130.00 to be frustrated.Now, I have to find another shop to screw the back down, TERRIBLE SERVICE.
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October 2022 by kris brader
HUGE shout out to Gary with ProTech Computer Systems Castle Rock! From 5 years ago when Gary and his team set up my office with computers until today, Gary has been my go to for computers and repair services, no matter how big or small. Gary has his customer's best interest in mind. Thank you Gary!
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September 2022 by Sarah Boland
ProTech was able to repair my Lenovo under warranty which was such a relief as someone who relies heavily on their computer. Thank you for being so responsive and quick to repair things! Gary even FaceTimed me to see what the issue was.