Castle Rock Ford Parts is a highly regarded automotive service provider in the local area. Customers praise the dealership's professionalism, thorough service, and exceptional customer care. The staff, particularly Jim and Jimmie, are described as knowledgeable, personable, and dedicated to meeting customers' needs promptly and efficiently. The dealership's service department, led by Maddie, is noted for its outstanding service and persistence in resolving complex issues that other providers were unable to fix. Customers appreciate the convenience of the fast lube lane and the ability to use their own parts, as well as the transparent pricing compared to local mechanic shops. Overall, Castle Rock Ford Parts is widely recommended for its excellent service, competitive pricing, and commitment to customer satisfaction. Customers express confidence in the dealership's ability to provide reliable and trustworthy automotive care.
The people were easy to work with and they’re very thorough, but the service took several hours longer than estimated and the price they charged for the service was almost double what my local mechanic shop charged for virtually the same service when my wife brought her vehicle in there
August 2022
Jim is amazing! Never have I had my needs met so quickly! Not only that but he has a AMAZING personality! 10/10 service! I will DEFINITELY be back! Thank you Jim!!
May 2022
Had service done was a good experience, fast and well done job. Highly recommend
