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January 2024 by Cheryn Weathers
Staff is awesome, so helpful.
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July 2023 by Lizzy Pettingill
Great workers and selection!!!! Will always come here to shop! The guy with the beard is the best
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July 2023 by Ayden Myers
Went into Room Rack Shoes today, and it was an overall good experience. The store consists of shoe brands such as Nike, Adidas, etc. There was a variety of shoes in different colors and sizes, so I had no trouble finding the product I needed. Overall, it was a good experience at Room Rack shoes today.
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June 2023 by Derita Hall
Went in looking for me some summer sandals. I found a couple of cute pairs but unfortunately they didn't have them in my size. I've been told that my shoe size is very popular. I was a bit disappointed after really looking and finally finding something for my particular tastes and then not be able to find my size. Everyone says you can go online but I like to try on the shoes to make sure it fits properly. I'll try again soon.
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June 2023 by Angel 01
Interesting encounter at this store was greeted when walking in and was pointed to the right location I needed to goBut the employees mostly engaged in a circle in front of the storeWas lifted to get the show size I needed and there promotion sign are not correct payed full price for all my shoes not a big deal but if you advertise buy one get one then it should be correctChecking out was irritating all employees working came to the front cause I had a large sale and the girl checking me out keep trying to get me to sign up I get it trying to get people to sign up but no is a no
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April 2023 by Natalie Lewis
I do like the selection of the Rack Room Stores, and the prices are not bad.I am pretty frustrated with the customer service though. I wanted a pair of shoes but they didn’t have my size. They offered to have the correct size shipped to me for free…seemed like a win-win.I saw the form one of the store associates filled out for the order and saw that it was the correct size on the form. A second store associate entered the information and even had me confirm my size.I got an email the next day saying they sent the wrong size… the size I had tried on in the store. I contacted customer service right away and they told me that I would have to return the shoes to the store and have them re-ship another size to me because they had no idea when or if that specific store was going to get a shipment with a shoe in my size.I understand it’s a first world problem, but it’s really frustrating that I have to take the time and spend money on gas to go to the store when it’s not even my fault that the wrong shoe size was ordered.
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April 2023 by Jesse Bartunek
Google maps takes you to the wrong building. Make sure to check the map at the outlets.
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February 2023 by Kristina W
Great shoe store, lots of choices, I always find something. Not much for customer service, kind of just a free for all.
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October 2022 by Melissa Candelaria
I didn't find the shoes I wanted but they had a few cute ones but not my size.
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October 2022 by Kory Wade
Worst in store and customer experience. Workers were to busy on there phones to ask anyone if they needed help. Could see I was struggling to find something yet refused to ask to assist. Waited at register for 10 min before anyone acknowledged.
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October 2022 by Alexa Miller
Absolute terrible customer service. Waited over 20 minutes for a return. Clerk did not know what she was doing and assistant manager was rude
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September 2022 by Lena Maes
Worst online experience I've had. I've attempted to order yout Heely's for my 7 yo and Rack Room sends a men's 12 and there is no one available to handle grievances. They make it easy to give terrible service by forcing us to request refunds by printing out a request and mailing it in. I would make my family go shoeless before buying from this business.
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September 2022 by Kiara Howser
Don't go to the outlet mall store. The people won't honor anything in the store and give misleading information. The workers are extremely rude and were no help at all. They stood around socializing with each other
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August 2022 by Bundy Greeson
They have shoes lol nice staffing
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May 2022 by Adam Frank
absolutely never using this site ever again, it may not be their fault but they do ship with fed ex, and they are the main issue with this site.