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January 2024 by Jc R.
If you can choose to shop anywhere else, I suggest you do so. I checked out through a lane and an older gentleman was the cashier. I assumed that I would have no issues with attitude and I was completely wrong. This gentleman had an issue with me bagging my groceries, then proceeded in constantly running the conveyor so that my groceries would ram into my hands as I was picking them up to bag them. He continued by making rude comments as he shoved my groceries into a heap. He was in such a rush and told me to give him my number to enter for my rewards as he was tired of waiting on me. As I went to pay, he refused to state my total, which was $300, and looked the other direction. Once my receipt printed, he then said "Wow. You have an astonishing 16 points. Good for you." Once home, I found that several items had been rung up wrong. This person should never deal with people. I will never return to this store and will advertise this type of service.
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December 2023 by Juliette M.
This is one of the most expensive grocery stores in Castle Rock yet IT IS THE WORST grocery store I've ever been to. (And I'm a full time Instacart shopper.) -It's filthy & reeks of bathroom deodorizer the second you walk in. -The bathroom always stinks horribly. -The entrance doors are always broken. -They don't have any shopping baskets, claiming they've all been stolen yet don't get new ones. -There aren't any baggers, yet there's always 4-5 employee teenagers hanging out at self checkout talking to each other. -The shopping carts are all extremely noisy, don't push straight, & generally are very hard to push. -Oftentimes there aren't any shopping carts in the store or else they're only at one entrance. -The layout of the store is always changing & doesn't make any sense. -Some of the cashiers are unbelievably rude. -Front manager is not helpful & acts like you're annoying her when trying to locate items. . I avoid this store at all costs even though I live within a mile of it & doing instacart runs is ALWAYS a major pain in the ass. It's been this way for years & I don't understand how they can charge twice as much as other grocery stores for their inventory when the shopping experience is ALWAYS terrible. -
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November 2023 by Tray B.
What a beautiful Safeway! This place is so well taken care of, it is well-stocked, and the bathrooms are very clean. The pickup employees are on top of it, they greet you cheerfully, and are professional and efficient with loading the groceries into your car with a smile on their face! Very very impressive!
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October 2023 by Linda N.
I drive the extra 7 miles to shop here as I follow their adds. Unfortunately, typically they are out of 50% of the advertised items. Lots of improvements can be made but the one you need to note as a potential shopper is ALWAYS review your receipt. Today they made two big errors and I was overcharged over $26. That's a lot of money for me. I had to go back to the store twice to get it resolved. They tried to tell me that I had to buy two of the items to get that deal. I did and it showed correctly on the receipt. The second time I went back was for another error and once again they tried to tell me I needed to buy 4 items to get that offer. I had them look at the receipt and they had to acknowledge I did indeed buy the required items. Then they were going to reluctantly give me a refund but they tried to short me again as they didn't note all the extra taxes I paid because they were beverages...$5.26. This is NOT a one time occurrence. This happens regularly so just take the time to be aware of it.
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September 2023 by Chris N.
Store continually closes 15minutes early, need that last minute item? Expect to show up an hr before.
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June 2023 by Phil ..
This Safeway is ran by incompetent boobs. A customer or cart pusher damaged my wifes vehicle with a cart and they refused to take responsibility for it. The store is a bit dingy and the staff can be a bit daft at times, you will often see them standing around playing on their phones. They need to overhaul this store from the top down. It's very ugly and outdated and they prices on almost eveything is ridiculous. They only reason why we are in there in the first place is because their pharmacy is pretty decent.
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May 2023 by Kristen W.
We ordered delivery of groceries after a busy week so that we could prepare quiet dinner at home. Although the first two deliveries didn't bring us our items-the store manager Tasha personally delivered our items and even gave us a free dessert. We appreciate their kindness and loyalty to their neighborhood patrons. So many people complain, we want to provide an example of a situation where they corrected a delivery concern and turned this into a great outcome.
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April 2023 by Ilana D.
I was there on Sunday, 4/9 around 3:00. The checker was using one hand to scan my items and then throwing them to the end of the stand. I had to bag my own stuff, which I thought was only for the self check-out. He said that since they started charging for bags, they don't bag anymore. The checker on the isle next to us said that wasn't true, but did not come over to help. I am not sure who gets the $.10 for each bag since the law doesn't go into effect until next year? I will not go back to that store. Rib eyes were on sale, but they had none. The guy behind the meat counter told me he had lots of chicken, just not the rib eyes. No respect and no one wants to work.
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January 2023 by Drew A.
Taking place in a dystopian shopping center in the near future, Safeway tells the story of a customer cruising the squalid back roads that have become the breeding ground of people foraging for gasoline and scraps. After some grisly events at the hands of a motorcycle gang, the customer sets out across the barren wastelands in search of revenge, or a better grocery store.What is happening to this store? Did they lose a bet? Are they going out of business? Empty stock when the other grocery stores in the neighborhoods are fully supplied? They got rid of all good cheese and put Lucerne in every bay, the other brands are just gone. Freezer sections empty, even though they have new fridges. I've stopped going there.
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January 2023 by Marlie B.
If there was a zero score I would choose this option... terrible customer service at the pharmacy...
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September 2022 by Robin L.
Not a buggy to be found in the store on either side of the store. They are all out in the parking lot. I struggled around the store carrying heavy items. When I got to checkout, I mentioned that I had a rough time to the checker and the bagger. They bagged up my groceries and neither offered to find me a cart. I struggled to carry all the groceries out to the car. I dropped groceries all over the parking lot. The same bagger was walking out of the store, saw me picking up all my groceries off the street and failed to ask if he could help. I tried to call the store and got no answer. Ugh. I hate to drive 15 minutes to go to kings but will start doing so since Safeway employees are paycheck players.
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May 2022 by Thomas C.
I'm only giving two stars because some of the staff are pretty friendly. But this Safeway is in major need of a makeover. It's depressing and dirty from the moment you walk in. There was even squashed raspberry on the belt at checkout. The overall appearance gives an impression that no one really cares. This place needs some love. It's surprising that Safeway's corporate office allows such a low standard. Very sad and very unfortunate. Until things improve, I will avoid shopping here.
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January 2022 by Bee W.
Close to this store so we stopped in to see what they had for filets. It's a nice store. They have a large Asian and Mexican section. Love it! The filets looked good so we selected some. And a little chocolate treat from the Asian section. Self checkout - tricky scanning your frequent shopper card. Sometimes it takes two or three tries. The attendant wasn't having a good day I think. No cheery acknowledgement. Oh well. Parking lot had lots of parking which was nice. We got in and we got out quickly.
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January 2022 by Kristina M.
The sushi chef at this location is awesome ! His sushi is always fresh , flavorful (California Salad roll) , and the rice on the sushi is well seasoned and the perfect amount of sticky ! This is my go to grocery store , it's usually quiet during the day and their produce is great.