Sam's Club Optical Center is a well-maintained business with a friendly staff and a convenient location. The store is clean, with a good lighting and a safe parking lot. Customers appreciate the reasonable prices, especially on holiday items after the season is over. The staff, including Tammy, Kim, and Glen, are praised for their excellent customer service. Customers report a positive experience when purchasing items such as jewelry, perfumes, and watches. The self-checkout option is also appreciated, though some customers note that it is the primary checkout method. Overall, Sam's Club Optical Center provides a pleasant shopping experience with a good selection of products and a helpful team of associates.
My pair of glasses were messed up in a different location. Ben, the manager at Castle Rock, truly took responsibility for an issue he didn’t create and did everything possible to help me fix it. Truly an angel on earth! I would recommend this team to anyone. Thank you Ben.
June 2023
Sam's has a routine practice of changing what is available which can make shopping there a frustrating time
March 2023
Just a nice CLEAN store with friendly folks. Sadly they rely on self service check out most times. Good lighted safe parking lot. Gas station on NW corner of lot.
