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October 2023 by Shawn S.
We moved family here from Montana and got a free month of storage with the truck rental. The facility is fresh & new. We thought that we needed a 10x20 so they gave us two 10x10s. We ended up getting everything in one unit and they were very supportive & eager to help. It's really easy to access and move things in & out with their carts & elevators for our 3rd floor unit. Fantastic facility and support.
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September 2023 by Darlene L.
We used them locally to move some things for our niece. The truck was clean and the employees were nice, respectful and thorough.
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August 2023 by DJ Cerenzia
The staff helped out me and my partner immensely. Cody and the manager are very kind.
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August 2023 by Kelly H.
Five Stars all the way. MICHELLE & ANGEL were amazing. They made my trailer rental process a fantastic experience. Highly recommend.
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May 2023 by Wil C.
If you read all the other reviews, you'll understand a trend here. Poor customer service. I had a hitch appointment at 7am. When I dropped the car off, they told me they could not get to it until the afternoon. So WHY still have me drop it off at 7am??? They still didn't get it done that day and left me with no vehicle for work the next day. They told me the receiver would be 2" (which all my hitch accessories are), but when I picked it up, it was a 1" hitch. There was no exterior plug for the lights, just some wires thrown in the trunk. They also did not clarify ahead of time whether it was a 7 pin or 4 pin plug. Of course the plug didn't match my trailers. They said they could sell me an adapter though!! ALL THIS should have been communicated before hand. Poor customer service and poor "I don't really care" attitude.
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January 2023 by Cherie R.
We had a storage unit for 8 or so months at this location without issue.Until we were unlucky enough to be logged in when another tenant disposed of mattresses. Rather than verifying who left the mattresses for disposal, we were fraudulently charged for disposing of 3 mattresses that we did not own, touch, move, dispose of, or in any other way have any contact with. It took 3 weeks and 3+ hours of phone calls to finally get this somewhat resolved.Pamela, the PM, was rude and unhelpful. Angel is one of the worst customer service people we have ever had the misfortune to deal with. The entire facility staff were rude, unhelpful, disrespectful, combative, and wholly unapologetic for these fraudulent charges levied against us.In addition, while this was being worked out, we were locked out of our storage unit and were threatened with eviction and the removal of belongings.The assistant manager, Jimmy, was the one and only remotely helpful person in this experience. I doubt we would have the charges reversed if it had not been for him.However, as a result of this fiasco, we have left the facility and are storing our belongings elsewhere. This entire experience has left us irritated, angered, and disgusted. As a result, we will never utilize UHaul for any reason in the future.We were the wronged party in this matter and keeping $300 for 2 weeks while rudely and disrespectfully yanking us around (and then acting in the end as though a favor had been done) is truly incomprehensible to us. In the end, we regretted not involving law enforcement in the matter as we firmly believe that the staff is running some kind of scam on innocent renters.
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August 2022 by Mark H.
I scheduled to have a hitch installed on my car. U-Haul wants you to give them your credit card in advance to lock in your time. I went over and over on the phone with the gal what I needed. What I was looking for was something that would haul a light trailer. I dropped off the car and about an hour later I got a call about installing the hitch on my car but it was designed for bicycles and not hauling any trailer. I explained over and over on the phone that the hitch had to be able to haul a very light trailer. When I placed the order ,I was assured that the hitch that they were going to install could do that. I got the call after I got home that they could not install it because it would not haul a trailer. I asked if they could come pick me up or if I would have to walk back to U-Haul to pick up my car. They told me I would have to walk back and no one could come pick me up, even though it was completely their fault for trying to put on the wrong hitch. The staff was pleasant, the Facility is amazing but I wasted about four hours of my life and I won't be going back to U-Haul anymore
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June 2022 by Charlie L.
DO NOT RENT FROM THE NEW UHAUL ON THE FRONTAGE ROAD 2269 Manatt Ct, Castle Rock, CO 80104. I have rented many Uhauls in my day, but this location is trouble, hidden charges, I declined the damage coverage but was charged anyway, I also put gas in as we all do before returning our rentals right down the street from them and still got a $20.00 fuel charge. I even had my receipt but the front desk people were totally incompetent, no customer service here. I have rented from these Uhaul's 11 Kellogg Crt, Castle Rock, CO 80109 & 543 S Gilbert St, Castle Rock, CO 80104 both family owned, I should have gone there. I will never go back to this location again. I thought it would be convenient boy was I wrong.
