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January 2024 by Star Grimm
I have lived here for about 3, coming on 4 months. Amenities such as pool and clubhouse are nice, and the people who work here are kind, especially maintenance. Every issue I have encountered with my apartment has been fixed in a good timely manner.I am giving 3/5 stars because neighbors are not the greatest (which I understand the apartment can’t control) and outside is not clean. Nobody cares about throwing their trash, which includes leaving large furniture items by trash instead of calling to get it taken away like management suggests. Neighbors let their dogs defecate every where. Trash in the rocks outside of the complex, dog poop on sidewalk, in the complex by the stairs, and on the stairs (multiple times) and the dog park is not maintained. It is hard to let my dog off leash in the park without them, or myself, stepping on someone else’s dogs GIANT dog poop. This is ridiculously excessive and there has been nothing done about it as I have brought this issue up before. I understand management can’t tell grown adults to do something they don’t want to do, but for the sake of convenience, cleanliness, and the image of the apartment, I would hope they could enact more rules for this issue or have someone specific keep the outside clean.
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January 2024 by Sarah
Apartments are nice …all the dog poop around the complex is not. Management needs to do a better job enforcing that as that will cause diseases to spread
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January 2024 by CJ Montalbano
Lovely apartments in an awesome area. The leasing office is exceptionally caring. No complaints what so ever.
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January 2024 by Zoe Drane
Have never had a better experience living anywhere else! The leasing office are so kind, attentive, helpful & understanding. The parking is great, everything is clean and well-managed incl. the pool, gym & mail. Best apts in Castle Rock for sure!
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December 2023 by sb turtle
Horrible. They make people pay $5 for guests to park. They don’t clean exterior windows so you’ll pay for mountain views you can’t see.
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December 2023 by Dr. Zorn
Quick response time and extremely friendly staff.
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December 2023 by Marcie Philipps
My rep was friendly and quick .,always a good experience
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November 2023 by Abc Defg
Venue deleted my last review — Dog poop everywhere. Hot tub cold. Management doesn’t take care of things and halls always are always dirty from trash dripping. Don’t delete this- take care of the issue. Will not allow my name since don’t want retaliation.
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November 2023 by Umbra
Great apartments with incompetent and/or apathetic management. Tale as old as time. Is it so hard to keep the hot tub continually heated?? Especially with residents forced to remind you over and over??
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November 2023 by KimberlyLVernon
I would like to update my review to say this is one of the best places I have ever lived. A new management team came in after I wrote my last review and turned things around in a fabulous way. They gave me an option to move out, no expenses or charges for breaking the ease, if the renter above me kept stomping like he was. I did not have the money to move out and chose to stay. The Venue worked with me and now, the same renter is still living above me and he is as quiet as a mouse. Did they carpet his apartment? I don't know, but they have been wonderful to me and my son. Sylvia who works in the office is one of the best people I know. I have lived here for three and a half years now and I hope I never need to move, unless by some chance I find a house I can afford. I am deleting my last review and I don't even want people to read it or be influenced by it.
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September 2023 by Molly Whitticker
Glen did a wonderful job fixing our toilet and made sure to keep us informed on the arrival of a new microwave door handle. Thanks glen!
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September 2023 by Jesus Angel
Glen has visited my unit 3 times in 6304 and he has been able to solve my concerns every time. I usually request the weirdest maintenance services, and he has not in any way been judgemental and is great at what he does!!
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August 2023 by Brandon Teague
One of our breakers was bad and Glen swiftly fixed the problem for us! Glen was very polite to us. Thank you!
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August 2023 by John Dever
This apartment complex has so much potential to be better than it is. It is claimed to be a "luxury apartment complex", but they are far from it. The rent is too high priced for the quality of service this apartment complex offers you. The management team is friendly but they provide terrible service. They are not there to help you. Our dog and several other tenants' dogs got severely sick, multiple times, with bacterial infections and other diseases. When we brought this up to the management team, they ensured us that they would keep the dog park clean and well-maintained. Although, they lied. Within the whole year, we lived there, they cleaned the dog park maybe twice. I can detest that because I worked from home every day and the view from my bedroom was the dog park. That led to spending thousands of dollars on Vet bills. Also, don't walk your dog around the complex either because no one cleans their dog poop and neither does the management teams or staff.Furthermore, if you move in here. Don't plan on moving out! Or else they will charge you for the most ridiculous things. We signed a year lease. July to July... Although, they had our end-of-lease date the July 10th instead of the first like when we moved in. They did this to charge us a prorated rent for the 10 days we wouldn't be there! We informed the management team 3 months in advance that we would be gone July 1st. They towed my fiancé's car two nights before we moved out. They charged us for throwing a broken chair in their dumpster. They charged us a whole month's worth of utilities from July 1st to July 10th. Lastly, they gave me back $62 of my security deposit after charging me carpet cleaning, painting, and for dirty ceilings and ventilation ducts that should be maintained free of charge!In conclusion, I had a terrible experience with this apartment complex.
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July 2023 by Otis Jones
This place is beautiful and all but don’t have any of your friends over for more than 2 hours… they will get towed even in a visitor spot. If you’re nice enough to help the friend that gets towed it’ll be about $300+.
