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January 2024 by Jimi Acquavella
So I have been with Verizon for the past 20 or so years and I've finally had enough. I have been saying for years that Verizon nickel and dimes you to death and once again they prove me right. I have an older Samsung phone with Verizon that I have been carrying the extended warranty on since I bought the phone. Well the battery is starting to go on it and I dropped it and put a crank in the screen (even though it's in an otterbox) so I go into Verizon to see about getting the battery and screen replaced a they tell me that neither one of them are covered under the warranty and that the warranty only covers if something fails inside the phone! So isn't the battery inside the phone? "Yes but that's not covered" I was told. Had I known that I would have dropped the warranty years ago and saved myself a bunch of money.So walking round the store I turn to my son and say "that's the reason I want to leave Verizon" and some smug, chubby, arrogant associate sitting behind his desk looks at me and just chuckles. There's another reason I want to leave Verizon. So by the end of the week I will take my business elsewhere! One thing I learned is that Verizon has NO loyalty to it's long term customers.
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January 2024 by Renee Berthiaume
A great help! The store salesman was super!
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November 2023 by Kirsten Schmitt
Was told there were 3 people ahead of me and it would be faster to online
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November 2023 by Blake Brungarbt
Matt answered all my technical questions with ease. Very helpful
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October 2023 by Pruitt Faulkner
Perrier was fantastic. He solved my problem quickly. Very professional man!!!
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September 2023 by Keith Dunaway
Terrible customer service from the "manager" CJ. Rude, wears a mask and is just difficult. If you are so terrified of catching something, find a new job. Overall, this store is pretty bad. They screwed up my bill, taking 4 calls to customer service to correct it. Don't waste your time with this store.In response: if you and your employees cared in any way about doing a great job, and earning trust, I wouldn't have had to write this review. I stand by my previous comments. Do not waste your time with this store.
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September 2023 by Taylor Marie
Useless. Can't get anyone to help you do anything. You have to call a number to get any help whatsoever.
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July 2023 by Mykel R.
Shout out to Bryan and Jayce who helped us convert another carrier's line to Verizon to add to our plan. Very knowledgeable and patient!
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April 2023 by Joanne Reid
After 1 and half hours on the phone with 4 experts my phone was worse than when I called They promised to call the next day and never did I stopped in at the store and Joel fixed it in minutes! He was so kind and great. Thank you Joel
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April 2023 by Sarah Gilmore
Jake was SO helpful getting my mom set up with a new phone. He was incredibly patient, answered her questions, and really went above and beyond…greatly appreciated! Thank you Jake!!
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April 2023 by Matt Roberts
Pierre was an incredible representative - did not pressure me, fixed my issue, worked quickly and was kind! Man deserves to be promoted! Don’t lose the good ones
Matt Roberts
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April 2023 by Michael B.
I'm on Verizon 5G UW. Can't play music at gym in Castle Rock. I thought 5G was supposed to be fast, I can't get things to even load sometimes. It's usually in Castle Rock that has the most issues. To be clear, this is a review on Verizon's network, not directed to this store. Although, I have had a bad experience at this store as well. They were too busy to help me purchase a new iphone, so they told me to call customer service and I can place the order by phone. They ordered/sent the wrong phone (either wrong size or memory), I can't remember exactly which.
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March 2023 by Jo
12/14 promo buy phone get buds, watch, & tablet for free. The store was out of stock for watches. Spent ALOT of time, twice, to order watch with sales associate over the phone to ensure it all got bundled together to qualify for promo. THAN saw 2 charges for the watch when I ONLY had one. Was told it would take 6-8 to relieve email for buds and for promo to kick in on statement. Gave it 11 weeks and STILL not showing on bill or email!! Talked to customer service for ALMOST 2 hours to find out that the first sales associate sold me a phone that wasn't even qualified for the promo!!! I wasn't given 2 options yesterday. She was able to take $199 of my bill for the earbuds. I could return the tablet OR go to the store and exchange my current phone for the correct one. I was so OVER all the inconvenience that I just wanted to return the tablet and pay $329 for watch. After sitting on it overnight, I changed my mind. After all, I came in ORIGINALLY for that deal. Went in the store and was told I had to contact CS. I did and was told that the manager would reach out. CS is now closed and haven't received a phone call. I have been a loyal customer!!! OVER A DECADE!! First time taking advantage of a PROMOTION to deal with ALL this BS!! Wanted to leave this as an email to AGAIN to discover there is NO EMAIL for verizon customer service!!! Why is this SO complicated?? Couldn't the discounts have been applied from the time of purchase instead of waiting "6-8"??? Use to talk highly of Verizon!! NOT after this experience!!! Too bad theres not a negative star because they don't even deserve one!!!
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March 2023 by Matt B.
Don't buy accessories here。it's a terrible idea, just please please don't do it to yourself.
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March 2023 by Jo Ann S.
12/14 promo buy phone get buds, watch, & tablet for free. The store was out of stock for watches. Spent ALOT of time, twice, to order watch with sales associate over the phone to ensure it all got bundled together to qualify for promo. THAN saw 2 charges for the watch when I ONLY had one. Was told it would take 6-8 to relieve email for buds and for promo to kick in on statement. Gave it 11 weeks and STILL not showing on bill or email!! Talked to customer service for ALMOST 2 hours to find out that the first sales associate sold me a phone that wasn't even qualified for the promo!!! I wasn't given 2 options yesterday. She was able to take $199 of my bill for the earbuds. I could return the tablet OR go to the store and exchange my current phone for the correct one. I was so OVER all the inconvenience that I just wanted to return the tablet and pay $329 for watch. After sitting on it overnight, I changed my mind. After all, I came in ORIGINALLY for that deal. Went in the store and was told I had to contact CS. I did and was told that the manager would reach out. CS is now closed and haven't received a phone call. I have been a loyal customer!!! OVER A DECADE!! First time taking advantage of a PROMOTION to deal with ALL this BS!! Wanted to leave this as an email to AGAIN to discover there is NO EMAIL for verizon customer service!!! Why is this SO complicated?? Couldn't the discounts have been applied from the time of purchase instead of waiting "6-8"??? Use to talk highly of Verizon!! NOT after this experience!!! Too bad theres not a negative star because they don't even deserve one!!!