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February 2025 by Brit Reetz
Cashier was unwilling to provide me a bag I paid for and was unwilling to pack my items for me. She refused with a line behind me for no reason. Very confusing and honestly rude. I would advise to Not shop at this location. Customer service should always be a priority
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January 2025 by Katie Hartman
After a HORRIBLE experience at the Walgreens in Greeley, Shannon at the Castle Rock location was fabulous. She was able to immediately see why my daughter’s seizure meds were being rejected by insurance. She solved the problem and got the meds ready within an hour. I am constantly impressed and grateful to this location for their kindness and extra steps.
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December 2024 by Prabhdeep Sandha
My experience has always been great. Thanks to all the workers at this pharmacy!
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December 2024 by Starr Wirt
Pharmacy staff is amazing!!! Been using this pharmacy for over 5 years and have never had bad experience with any of them!! The pharmacists and all the techs are very polite and helpful and resolve issues quickly and efficiently!!
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December 2024 by Suji Anu
Worst pharmacy service ever .. even pick up and drive through .. never answers the call and they keep lifting the phone before say hello they put you in hold and always same reason from 2 year that i am hearing is “short in staff and very busy with order right now” the worst worst place. They are literally dont care and let them wait attitude. I hate this place.
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November 2024 by Risagalx
always have a great experience at this Walgreens, thanks to Dakota! She’s incredibly helpful, friendly, and always goes above and beyond to assist with whatever I need. Her positive attitude and welcoming smile make every visit a pleasure. Dakota truly makes a difference, and it’s clear she cares about providing excellent customer service. Thank you for always being so kind and attentive!
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July 2024 by A S
No wonder this store has 1 star rating. I spoke to someone named Shannon from Pharmacy. She was literally yelling for no reason. Terrible service. Have to change my pharmacy to a different one now.
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July 2024 by Grier Friedman
So I saw the bad reviews on my way over and didn’t deal with the pharmacy however store was clean and the 2 employees I interacted with were very kind and knew exactly where things were.
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June 2024 by Jason
Probably the worst Walgreens in the USA. That's pretty bad considering this is in Castle Rock Colorado. I'd expect this somewhere in the ghetto, NOT HERE. Your general and district managers need to be fired. Absolutely UNPROFESSIONAL.
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May 2024 by Jae
Probably the worst Walgreens in the USA. That's pretty bad considering this is in Castle Rock Colorado. I'd expect this somewhere in the ghetto, NOT HERE. Your general and district managers need to be fired. Absolutely UNPROFESSIONAL.
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February 2024 by Krissy Stasz-Shea
In regards to the Walgreens on Allen Street in Castle Rock, my experience with the pharmacy has unfortunately been stressful. I understand they are busy and many places are short employees, but it should not be an extreme challenge to give a customer an answer to a question of whether or not a prescription is ready. On 4 separate occasions I was told it was ready and on each occasion it was not. Each time, I also gave them a day or two extra before I showed up.
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January 2024 by Sherri Krabbe
So where's Danielle the manager. It is 12:49 now I came into the store at 12:20 grabbed my Benadryl need to do two returns The front register lady at the first register sitting in her chair couldn't do the return because it wouldn't scan on the receipt and she couldn't dial in the numbers luckily the young lady that was working in stocking the food so she's in photo was able to come over after an extended amount of time of sitting there waiting while other customers want to go but they can't cuz I'm still waiting she was able to get it to work on her computer still no Danielle where is Danielle the manager but luckily the other girl was able to get my receipt to go through at the other register and I was able to leave That's a long time to do anything at a Walgreens. This isn't the first time that I've been disgruntled coming to this location since I've moved Castle Rock and it's been 2 years now working on three. get it together
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January 2024 by Alfred Linden
The pharmacy is a disgrace. Hire someone who can actually talk loud enough and clearly for the drive up window. What a joke
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January 2024 by Keahna Mikaela
UPDATE: I've changed my rating as since this previous incident I have now called and spoken with Debby and Holly and they are both very friendly, fantastic and helpful.I’d give 0 stars if I could. I tried updating my daughter’s insurance over the phone as the app was not working and she is home sick and needs her prescriptions. From the start of the conversation Shannon was rude and dismissive. I tried to stay friendly and provide the information needed, at one point I mentioned that I wanted to make sure they still had my daughters secondary insurance on file also and Shannon said “I’ll try to remember that but there’s nothing I can do with that” when I asked if there’s a way for them to mark which insurance is primary or secondary in their system (as I also have worked with insurance my entire adult life) she stated YELLING at me saying she cannot do anything with the information. I told her I am not frustrated and am not meaning to argue just trying to give them the information they needed; she interrupted me and began yelling again. When I asked if there was someone else I could talk to she gave me a name and then hung up. I work in customer service and I also work with patients and understand it can be stressful and so I try to always be kind to those in the medical field, I do not know what I did or said that set her off but this was far and above the worst experience I’ve ever had anywhere in my entire life. DO NOT USE THIS PHARMACY, and if Shannon is the one to assist you then good luck.
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October 2023 by Mary Ann W.
We had a very pleasant experience at this location yesterday with our vaccinations and purchasing items from the store. The pharmacy was very organized and treated us with professionalism during our entire visit. We both had appointments and I was surprised they were running on time. The cashier at the checkout stand for our store purchase was very friendly and helpful during the transaction. All in all it was a very pleasant experience.
