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January 2024 by Wade Thompson
When I returned my modem and router back to XFINITY last September I was told by the store manager that my bill will be $52 month…it started that way. Then October came around and they charged me $62, I called thought I got it situated but I was wrong. November and December comes and goes and they continue to charge me $62 monthly. I try and call numerous times same effect. Apparently my words fall on deaf ears. Then on December 8th I get an email saying I’ll be $10 for auto pay and $5 for paperless billing…January comes around and I get charged $62. When I take my grievances to the store in Castle Rock, RENO the store manager pretty much told me I don’t the discounts because I’m not under any contracts that’s why my price fluctuates. I tell them I haven’t been under contracts for over 10 years and my prices haven’t changed EVER till now. He laughed in my face and told me to sign a new contract…at which point I walk out. Today 1/21/2023 right after I talked to XFINITY last Friday on 1/19/2023 I look at my bill and it’s $72…time to get rid of XFINITY!!Don’t do business with Xfinity, they just lie to your face…
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January 2024 by Danica McMahon
Xfinity made it so easy for us to move! With a quick trip to the store we were set up the same day!
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January 2024 by Kelly Lynch
Xfinity mobile customer service via telephone is generally awful. I had an ongoing issue for about 6 weeks. Ryan spent a lot of time with me and with support to port over my number. He followed up and my service was finally corrected. This staff is far more helpful than tech support when you call.
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December 2023 by Shopping Email
For the past two weeks I have transitioned my family to iPhone Xfinity mobile phones. On all three visits, Reno has been fantastic, even solving an obscure phone issue. If he doesn’t immediately know the solution, he reaches out to support to work on the solution. Overall, friendly agents and short wait times!
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November 2023 by Tracy Thompson
Moving out of state, changing phone carriers. Difficulty unlocking Wife's phone to network. Everyone at Castle Rock store worked diligently to resolve, but code only provided by Xfinity website staff. Website staff disregarded problem; said it would take 3-4hrs; that turned to 24-48hrs, then to 3-5 business days. After 6 days, we returned to Castle Rock store. Manager Alicia listened to us vent angrily; understood our concern, displayed sincere empathy - and confronted website staff. Alicia solved the problem in less than an hour! Wife overcome with emotional release of anger and frustration. Alicia hugged her and reassured her. Folks - that displays human kindness, compassion, and "customer service" that our world needs more of. ✌️
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October 2023 by John White Antelope
I moved into a great apartment community last week the Alana. I had trouble getting any customer service help from the automated department or the 800 number. Complete runaround from everyone. I stopped in at the xfinity store in Castle Rock and got to talk with the manager Alicia. She went above and beyond to help get my service established and a technician out to fix the problems I was having. She needs to be commended for her due diligence and customer service.
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October 2023 by Chris Hult
Alicia, manager of the Castle Rock store, was extremely helpful stepping in to try and resolve issues that the corporate support call center was incapable of resolving. While I would give corporate Xfinity no stars, Alicia is fantastic and definitely helped save my business.
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September 2023 by Brian Walters
The Castle Rock store sold an android mobile phone to an elderly customer with dementia. They litteraly took advantage of her. They are refusing to allow her to return it. Now she has to pay 25 bucks a month for the next 3 years. The phone no longer works. The great thing is she will be required to pay Comcast for the next 3 years for nothing.
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September 2023 by Dan White
Nobody likes the process of migrating phones and setting up new services, etc. But I have to say that Isaac @ this location was fantastic. Knew his stuff. Made it as fast as possible and I would 100% refer anyone to him. They hired an amazing guy there. Go see Isaac!
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September 2023 by Andrew Miller
A disinterested service rep tried to hand me off to phone support when I tried to get my service moved. I went to the store because I was on hold with phone support for over an hour. Just cyclic frustration with their service.
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September 2023 by John Thomas
Lewin at the store went above and beyond. My mom passed away a few months ago and we canceled her service and returned tge equipment at another store. Comcast didn’t record the disconnect and was still billing my mom’s account. He helped us get it straightened out and was super helpful. Thanks.
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September 2023 by Bradford Morrison
Wonderful experience! The staff was very busy, but not too busy to take care of my needs. The store manager was congenial and was sure to make customers feel important.
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August 2023 by Tanner Schmidt
Alicia and Peter helped me find the right internet package for my new home. They were kind, knowledgeable, and made the process easy. I was done in less than 15 minutes and the process to pickup my modem/set it up took even less time than that!
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July 2023 by Bruce Thorsen
The people who work here have no interest or knowledge about what customer support should be. They stand around talking amongst themselves even when people are waiting. They act like they are doing everybody a favor!
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July 2023 by Zack Rogers
Canceled my service because I moved to a different country and was still charged with auto renew. Now I have to call with a massive time difference because its impossible to talk to a human.
