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April 2023 by Seeara Tyson
I switched from Wells Fargo thinking that this would be better, but I was completely wrong. I have had nothing but issues including awful customer service. I'll be closing my account ASAP.
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January 2023 by Emerald Sage
Truly egregious service. They do not care about you if you do not have a lot of money in your account. I am closing my account as soon as possible.
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April 2022 by Matt Shepard
Every time I walk in I feel like home. Everyone is great, but Alec is the reason I keep coming back. So personable!
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February 2022 by mohammad safee
Worst bank and worst service I ever experienced. Spent 6 hrs straight on customer service call on waiting line, absolutely NO answer. Please save your time by not opening your account
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February 2022 by Eustace H.
Trivia and Monique are the two best ladies you could ever hope for in the banking industry. They add the personal touch that the rest of the Bank of the West locations are lacking. Thank you for always taking care of my family and I, Amazing staff. You both deserve raises
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October 2021 by Chris Fahey
Sub par bankNo way to get debit card same day.9 days to deposit a checkManager is kinda dumbClosing my account the moment this check clears
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September 2021 by S Rafiei
Terrible customer service!! We wanted to use the bathroom she said you guys need to ask us before using the bathroom and she started yelling at us. This is not our first time to experience a bad costumer service at this branch.
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May 2021 by ken koch
Honestly, this has to be one of the slowest branches I've come across lately. I get it, with Covid, things are expected to be slower, but the lobby is sporadically closed, even though they say the lobby is open now. Last week, I tried to go in, and was greeted to a locked door, and a note saying the lobby would he closed 4/21, but it was 4/24, so the note had been up for days. They have 2-3 folks manning the drive-thru generally, and it still take 5-10 minutes to make a deposit, even when I'm the only one in line. I've been banking here for close to 15 years, have at least 10 accounts here between personal and business, and this is the worst I've seen them. Quite frankly, I can't take it much longer. They just don't respect your time at all.
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February 2021 by Linda E.
This is the worst BOW in the Denver area. No continuity of employees. They treat me like I am a potential crook every time I go there. I understand covid restrictions but wouldn't the tellers strive then to be more friendly rather than cold and extremely slow service. I've been with BOW for decades.
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August 2019 by Art Valentine
They opened 2 checking accounts without my approval and without my signatures. I was SLAMED. Also, I was on hold for 10 minutes when I called to tell them about this. Terrible customer service. I also got charged for cashing a check written from this bank's customer. No banks that I have ever done business with does this.
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May 2019 by David S.
Best Bank of the West branch I've ever been to. Extremely helpful, knowledgeable and accommodating!
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February 2019 by Mig Favo
The ladies here are amazing! Everyone one of them do whatever it takes! My favorite bank in the country!
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January 2019 by Al Fogleman
My home town, go-to bank! They are courteous and friendly, professional and knowledgeable. I live within walking distance of the branch so convenient is an understatement! I like being greeted with a smile, called by name, and having a human being actually work with me to address the reason for my visit!
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October 2018 by Marty RockyMtn
Do not bank at Bank of the West, they lie to you and steal from you.
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August 2018 by Souzana V.
Found a closer location near my work place....YAY!!! Now, I don't have to drive to the one on County Line. Never new that this location was here.