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December 2022 by Nathan Fitzgerald
Very accommodating and helpful tellers and manager. I come by on a regular basis and they quickly learned who I was and what I come by for; they prepared for my needs and know what I’m needing as soon as I walk in. There is almost always no wait time!
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September 2022 by Marcus Pierce
Their app is pretty good, one of the best and the people working at all the branches are typically very helpful and nice, that being said their phone customer service is an embarrassment to customer service and this bank will charge you as many fees as they possibly can, not super easy to work with.
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March 2022 by mike antram
No service at all to the customer. Deposit your money, and that's all they do for you. They wouldn't even approve a 100% secured loan.
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March 2022 by Casey Colvin
How can banking be this bad?Use Chase or anyone else for that matter.
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July 2021 by J. A.
Great alternative to Wells Fargo, Chase and 1st Bank!
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February 2021 by linda edwards
I have been a customer for decades. The bank in Centennial has no continuity of employees. They very seldom have lobby hours due to covid and robberies. The drive up is very slow. They take a put 7 minutes to find my account because of an old name change. Additionally, the tellers always treat me like I am a potential criminal. Are all BOW like this? Havana was a little better than Centennial. Evergreen is very good customer service. If it wasn’t such a hassle I would switch to a credit union or another bank.
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February 2021 by ken koch
Honestly, this has to be the slowest branch I've come across lately. I get it, with Covid, things are expected to be slower, but the lobby is closed, they have 2-3 folks manning the drive-thru generally, and it still take 5-10 minutes to make a deposit, even when I'm the only one in line. I've been banking here for close to 15 years, have at least 10 accounts here between personal and business, and this is the worst I've seen them. Quite frankly, I can't take it much longer. They just don't respect your time at all.
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February 2021 by James Evans
With all the craziness with COVID, this branch has helped me a lot and they have been so attentive with my needs. Carlos the branch manager is always there to help. This is my preferred branch.
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June 2020 by Mumzy
Great new team at this branch, always working hard to provide with the best customer service and help out any way they can
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February 2019 by Mike Merrill
9 months. Used check card 15 times as a side acct. $300 in fees. Bankers won't budge on any fees except for one time. Then give you attitude when you ask. Not worth it. Keybank in 3 years not one charge. Go somewhere else!
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January 2019 by Gen Townsend
PSA: Be cautious if you bank with, or are considering banking with Bank of the West. We recently switched all of our accounts over and were happy until we realized we were being charged hundreds of dollars in fees. After calls to customer service, emails to the banker who set up our accounts (with no response) and visits to multiple branches we were told conflicting information about the fees and ultimately, they said because we signed the paperwork, they are unwilling to reverse any of the fees. Not only are we out hundreds of dollars but we were lied to about the accounts. They have certainly lost our trust and our business. Keep an eye on your accounts and don't make the same mistake we did!
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October 2018 by Marty RockyMtn
Do not bank at Bank of the West, they lie to you and steal from you.
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September 2018 by Orimai
Sorry for the caps but this branch is PAINFULLY slow, even if there is only a deposit being made and no other vehicle in the drive through. We hate coming here and avoid it as much as possible. We only come here for business purposes, not personal.
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December 2017 by alan folkestad
Always friendly and efficient staff. Long time customer.
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September 2017 by Tina Lewis
Thank you for helping me wire money to my husband in Puerto Rico. Your assistance made the process easier on a stressful situation. Thank you!
