June 2021 by Mark Napoli
Good place for your irrigation needs, a little pricey but the have a large selection.
June 2021 by Grant Gulevich
I've been coming to this hardware store for a number of years now. Every time I come, I have always been helped by their very excellent employees. They have tons of services ranging from those of your typical hardware store (selling home hardware) along with a garden department, sprinkler department, and repair shop. They only look to sell me what I actually need to conduct the repair and aren't trying to upsell me (a virtue I really appreciate). This business, from what I know, is locally owned. Coming here is such a better experience compared to the big box home improvement stores. This is the place to go if you want to be helped, buy only what you need, and support a local business.
May 2021 by T
No attention to detail in the rental shop. I was specific in what machine I wanted to reserve for the next morning. When I got there they had just rented it to someone else. The manager did offer 50% off my rental when it came back, but that's really not much help when I needed the machine right away. I cant imagine if I was a business owner paying employees by the hour.
May 2021 by Larry B.
I recently took in my OLD lawn mower for repairs and a tune-up. What I picked up was essentially a new lawn mower; hasn't run this good since I bought it. I don't know who their small engine mechanic is, but man he is good. High Five!!
May 2021 by Lori Rappucci
I just love the Big Tool Box, always have. I was in there today and this staff member went above and beyond to help me out. He didn’t have to, but he did. He fabricated a piece of hardware that I needed to complete my cat tower as one piece in the box was defective and of course, they had no more where I bought it. Well this nice and talented man made one for me and it worked perfectly. I didn’t get his name, unfortunately. They are always helpful AND pleasant. Thank you Big Tool Box!
May 2021 by Sherri P.
Don Gorton Store Manager made things right. He was very understanding of my experience and apologetic. He gave me a store credit and said he will use my experience as a training example for the employees on how to make the customer experience a better one. This was a Big Tool Box UHaul truck rental gone wrong.
April 2021 by J V
My go to hardware store for years. Very helpful staff. Great discounts for frequent shoppers. Definitely better than the Big Box stores!!
March 2021 by David Dameron
WOW... What great customer service and support. I had to take my EGO snowblower in for an issue. The snowblower was under warranty and Roger called 3 times to let me know the status. When I went back in to pick it up before this last snow storm the employees were super helpful. Helped load into my truck and thanked me for my business. Highly recommend the Big Tool Box and can not wait until they open in PARKER, CO.......
March 2021 by Brian Frederick
These guys are fantastic. I had ordered a replacement auger for a snow blower, but couldn’t figure out how to install without tearing the whole machine apart and the manual was worthless for repairs. Jason in service was willing to come outside for 15 minutes to give me tips and get me back up and running. Everyone was very friendly and helpful.
February 2021 by Cliff Daniel
Rude employee...(probably the same rude lady in paint talked about in another review below written by Jake McCree)\\n\\nOf course the website says they have what I'm looking for, but...When I entered the store I went up to someone to see if they could look up an item that shows in stock at this location. She didn't even bother to look at the product on my phone but just asked what I was looking for. I informed her it was grass seed and she sighed and said \\\"you can't put that out until May anyway\\\". I informed her of dormant seeding in colorado and she said \\\"yeah, okay\\\". I said that is how nature seeds. She said \\\"yeah, okay\\\". She asked me for the brand and said she's never heard of it. I tried showing the picture on my phone and she said \\\"I'm the stocking manager, I've never heard of it\\\". She didn't even bother to look up the SKU on her computer, nor offer to order it like other Ace's did (btw, I went to three different Ace's that all said they had it in stock but didn't). So I just ended up ordering it from a popular online retailer.
February 2021 by Robert Montoya
They have everything you need for Tree Service and helpful nice employees
January 2021 by Theresa Bright
Some nice Christmas lights clearance. Haven't had any issues at this store. Friendly older gentleman greeting customers is pleasant and very nice. Don't get that in many stores.
January 2021 by Jake McCree
Typically have had good service till the rudest lady in paint today asked to help us, then just said “no-don’t have it” when we asked for something we found online available for pickup today. Once I showed her the item online, she gruffly said come here and stormed down the aisle to the item. Customers should not have to convince sales associates, especially at Ace where care and personal service are what set Ace apart from other home supply stores.
December 2020 by Melissa S.
This place is always so great. I'm looking forward to the new location on Parker which is closer to my house. They are so knowledgeable. I came in with a bolt off my elliptical and they helped me find a replacement. I don't know if it's every week or just today but Los Dos Portrillos had a good truck in their parking lot. If I had known I would have skipped lunch and planned to eat there.
December 2020 by Dana W.
I've been in the store quite a bit over the summer and recently to buy tools and have my chain saw repaired. From my tool buying experience and my chain saw repair, I have been wanting to post something stating the excellent personal service I had received from both gentlemen. They were both patient, knowledgeable and helpful in getting me what I needed. I live closer to other hardware stores, but I prefer to come to this store. FYI: I also bought my snowblower here.