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January 2023 by megan brennan
liz did a amazing job on my lashes
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September 2022 by debora oentoro
so dissaponting, staffs are unproffessional. during making the reservation i confirmed if we can do groupons then the team just texted me 1 hour prior the service that they can't do groupon. there is no email that cust need to be once in every 6months to use the coupon, they are not helping just saying we can't do anything and not even trying to find a solution. So DISSAPOINTING AND UNPROFESSIONAL so unexpected they treat the cuatomer like this.
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June 2022 by Tasia Del Rio
Bailey did an amazing job at refilling my eyelashes!She gave me the perfect natural but voluminous look I’ve been wanting (I’ve had a few different artists at other locations…they did good my eyelashes didn’t last) My new favorite Deka Lash location and artist!I will update Review with 5 stars pending my next refill.Service: Eyelash extensions
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May 2022 by Nathalie M.
HORRIBLE HORRIBLE EXPERIENCE. staff constantly no shows, doesn't communicate, can't get my money back. On top of the above reasons the lashes don't stay on at all. I would give 0 stars. Fraud is what this place is.
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February 2022 by Tobi Reetz
The lash studio is spotlessly clean. Tech was friendly, conversational, professional, and applied lashes as I'd asked. Unfortunately, literally within 15 minutes, I noticed about 4-5 lashes on my left eye had already fallen out. At home I kind of noticed that the left eye looked a bit sparse compared to the right eye. I have been doing lash extenstions for several years prior to covid. I was excited to get back to the beauty of lash extensions. However, the excitement dissipated quickly. Every day since application several lashes fell out. About 4 days after lash application it was apparent that the lashes were falling off way too quickly. The left eye especially looked sparse. The right eye had lost many lashes as well. Now 10 days in and they look awful! The left eye has about 6 lashes left and looks completely different that the right eye.The right eye is sparse as well but not as sparse as the right eye. I am aware of how to take care of and mantain eyelash extensions. I kept lashes dry for 48 hours, used NO oil products, used NO makeup that had to be removed, did nothing that would cause new lash extensions to fall out quickly. So, so, disappointed.Also keep in mind that the membership policy is extremely confusing. Especially if you don't intend to "fill" every 2 weeks. Pretty much zero options to maintain lashes with a 3 week fill which is pretty much standard "fill" time. Also, there is no human to speak with to ask questions about studio, lashes, pricing, membership, inqire about extreme lash loss, or ask for directions to studio.I DO NOT recommend Deka Lash and will NOT return to any of their studios.Service: Eyelash extensions
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February 2022 by Alexandra Payne
I am very happy with this place they are very kind and the membership is a cool benefit. And Hannah is amazing!!!
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February 2022 by Pamela A.
I booked an appointment got to the place no one was there. Location was closed I waited for 45m and no one showed up. I call customer service with no response. I still got charged $127.98. The original cost was going to be $75.00. Very disappointed with this place. I never got a call back from anyone, after they filme that they were going to find out what happened. But I did get changed $127.98 for a service I never received.
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January 2022 by nicole czechan
Day 1 and 4 lashes fell out after only 6 hours which is a big deal since they have 6 lashes on one strand. I know how to care for lashes I’ve had them done for years. Highly disappointed and will not be back.
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December 2021 by Lisa
Beware they will charge if you if they deem you don’t have 30% of lashes on both eyes. They refuse to fill you in allotted time and then charge you for the appointment. Will not fill to the look you want but what their standards are based on a policy- not your preference. Poor business and customer service- especially to charge for a service you refuse to give.Service: Eyelash extensions
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December 2021 by Princess L.
I wish I would've read the horrible reviews before even booking! They were a last resort anyways. Forgot I even booked them because they didn't send a text or even an email confirming anything g at all, so I just booked with someone else right after. So of course when the day came, I totally forgot to cancel, so they messaged me saying they canceled and still took the entire full set amount and then three minutes later sent a confirmation email about my appointment! They are a joke and then whoever sends text from them, was texting me telling me "I'm doing them a favor" by not showing up so distasteful and literally nobody even goes there unless you're desperate and looking for some cheap. Unprofessional
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November 2021 by Lisa Saunderson Coombs
Poor flexibility on preference of lashes. Charged me for a service they refused to give because I had 30% of lashes on one eye the day before thanksgiving. Had 1.5 hours available and refused to fill me that day when the other eye has more than 30%. Can’t even believe they charged me for the fill when they refused to perform any service. Don’t go here!!!
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November 2021 by Brianna Valdez
It was my first time coming to this location and I loved it! My lash tech was very helpful (it was only my second time getting by lashes done) she always made sure I was comfortable! I will definitely make this my regular location!
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November 2021 by Shilah C.
If I could give 0 stars I would. The park meadows location came into my job, asking for models for their technicians in training. I have been getting lashes for years and decided to give it a try since my friend also works for a deka lash. All the ladies at the salon were waiting to see my results. I already had a set in from before, so all I needed was a fill. After they performed the model fill, pretty much all of the lashes she put in, fell out before I even went to bed that night. They didn't even last 2 hours. I reached out to customer service and it was a disaster and took weeks to get a response, so by then I just paid $130 to have them filled the right way, so I'm not walking around looking like Lerch. THEY FELL OUT AGAIN! Never in my years of lashes have they ever just fallen out. They did nothing to compensate me and proceeded to say I needed to pay AGAIN to get it fixed. No. Terrible products, terrible service, terrible customer service, just no. Ew. Save your money and do not go here.
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October 2021 by Nancy P.
The staff person who worked with me when my technician left for a better job was extremely unhelpful!! The franchise is stark and has no life. I moved to another Deka Lash that is heads above Park Meadows!!!! If you want great service with technicians that enjoy their job, go to Highlands Ranch Deka Lash.
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October 2021 by Kristin N.
BEWARE: I've never had my lashes done before and decided to give a technician who was training under this company a try. I was told by this technician that she would be applying the lashes under the supervision of a certified technician, but they all left about half way through my application. Everything was fine but that evening my false lashes started to fall off. I even followed directions and did not get them wet. The next morning even more fell out. I contacted the technician and she said she would ask management about having me come in to reapply lashes. Because I was a "model", they didn't allow for reapplication. I'd have to pay the full amount, Despite the fact that 60% of my lashes had fallen out in less than 24 hours, due to the obvious improper application. This is very poor business practice. Allowing a non certified technician apply lashes under your business name without even checking her work. The technician was very sweet and kind, but her hands are tied under this business. She told me that the certified technician told her it was normal for some false lashes to fall off immediately after application. I don't know much about lashes, but in the photo below, you will see what has fallen out within 6 hours of my application...and that doesn't seem right. Because of this, I will never use Deka Lash again and will find someone to fix this problem I'm forced to walk around with.
