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November 2023 by Gabriel Salas
Taylor Estel the guest loyalty specialist and Matthew the vehicle Tech made not the best situation a great experience. The tires I received when I bought the vehicle were pretty worn, so I brought it in for inspection. Taylor was very polite and personal and willing to check everything on the vehicle to make sure it was in good condition. Matthew was willing to show me everything he was checking (which most dealerships do not) and show me what was good and what they would replace or do. Both of the guys were great to work with. Very respectful, polite, and most importantly honest. I wish I could work with them on all our vehicle maintenance!
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November 2023 by Maliyah Ortega
We all know the stresses and the “what ifs” of getting a car! This is the second time my family has came to Echo Park off Arapahoe and we truly are so happy we came back! They walk you through every small detail upon walking in to reassure you this process will be easy! Bart and Tony were so AMAZING with the process! So patient, understanding and knowledgeable! They cut right to the chase and I can tell that they are great people with great hearts! You made this so easy for my grandmother to start driving again after 10+ years! God bless this team, thank you again to Bart, Tony and Jim so much!!!
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November 2023 by Erin L
Had a great experience at EchoPark with Christian. He was very thorough in explaining all our options, and since he actually recently purchased his own car through EchoPark, was able to give us a good idea of the process, and make it as easy as possible for us each step of the way. He was not pushy at all, which we really appreciated. He really listened to what we were looking for, and helped make recommendations accordingly, and made the car buying process simple.
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November 2023 by Sharon
I made an appointment to test drive a car. Juan was introduced as our sales associate by the manager, Jim, within a few minutes of our arrival. He was immediately very approachable & professional without the stuffiness that you get at the dealerships!! So relaxed yet very knowledgeable about the car we were interested in. He made the transaction very easy. The entire experience was very positive! Thank you
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October 2023 by D Hines
AMAZING EXPERIENCE. If you are looking for a relaxed atmosphere, this is the place! This was our first experience at EchoPark, but it won’t be our last. When we walked in, we were warmly greeted by Joe, who is one of the managers. After a brief wait in the bouji sales floor and casually walking the parking lot, Kadeem was assigned as our sales representative and greeted us like old friends. Kadeem took the time to listen to us and quickly found several vehicles that fit our criteria for our daughter’s car. The entire experience was the best we have encountered at a car dealership. If you are looking for a low stress car dealership environment, go to EchoPark - Centennial. Once you are there, ask for Kadeem. You won’t be disappointed. Perfect ⭐️⭐️⭐️⭐️⭐️
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October 2023 by Brey R.
Here goes an honest review for real this time. Last time I left my honest review I got a call from one of the managers in the dealership trying to bribe me to change my review anyway, I have to first start off by saying that I've owned my vehicle that I purchased from Echo Park for about a year I bought my car last year in August, I bought a 2020 Hyundai sonata and let me tell you it's the worst decision I have ever made in my entire life. I came in with a $6000 down payment for my car. My credit wasn't perfect but it wasn't bad either. They stuck me in this 2020 Hyundai sonata paying $741 a month. I know what a rip off. They lied to me about hidden fees. Echo park participates in predatory lending. Please be aware my fellow minorities and my fellow young people trying to purchase a car from here!! Do your research hard before coming here. My car depreciated $15,000 in value which means I'm $15,000 upside down and to put the icing on top of the cake my car is literally falling apart. I haven't had a car reck and I take good care of it. They sold the car to me with problems that I didn't see until I drove off the lot. I could be driving a luxury vehicle with the credit I have and the down payment I put down on this toy car that I bought from echo park. Echo park literally gives off pushy salesmen. Although, it's not 100% their fault about this car deal they got me in to its 90% their fault. If you are going to purchase a vehicle from these scam artists just make sure you bring your brain with you because that's not what I did. BTW I do not wish to be contacted by anyone from Echo Park! No emails or phone calls and absolutely no letters. This is my final review and it will stay!
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October 2023 by Mercedes
If you are researching who you can trust to purchase a vehicle, read this:I had an issue with a vehicle I purchased. I have dealt with sales, the service department, and finance. I can confidently say this dealership takes CARE of their customers. As a customer who had a very complicated situation and some issues out of anyone’s control, trust me this place will UP your expectations for any dealership.Jeremy is PHENOMENAL. He solved impossible problems and completely changed my overall experience.Taylor, the service advisor, was ON TOP of my issues and always checked in. Matthew, one of the mechanics, came out and worked with me to explain the issues and checked in through out my experience. I’ve never had this type of communication with any service department. As a young woman who was dealing with car issues/car shopping solo, I felt understood and heard. I even worked in corporate for a dealership group in the past and understand that this experience is rare - so I appreciate it.Nick was super helpful during my second time shopping. He was great to work with. Always checked in, listened to what I wanted, and made my shopping experience easy. He talked me through the warranty and had an answer for every single question I had. He was super accommodating and efficient.I can’t thank Jeremy, Taylor, Nick, and Matthew enough for bending over backwards. Jeremy, thank you for fixing a situation you didn’t even have to bother with. You are one of a kind.This place took a bad situation, with a disgruntled customer, and turned me into a customer for lifeThey are the gold standard for respecting you, your budget, working through tough situations, and solidifying a lifelong customer.
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October 2023 by Isaiah C Berger
Barton is such an amazing employee, he worked so hard in getting me a new car. I really highly recommend Barton as he's knowledgeable, won't mislead you and he will take care of you. Best of all he stayed 3 hours past his shift to get me into a newer car. Thank you EchoPark and thank you God.
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October 2023 by Shayla Bird
After a morning of shopping for a used car, I ended up at EchoPark. I already knew they had a wide selection to look at and was pleasantly surprised how quickly and easily it was to find the one and say yes! I worked with Antonio and he was great. Very thorough with information and made me feel comfortable asking questions and walking through the process of buying. Overall it was a smooth and easy process to buy a new to me car!
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September 2023 by diane r.
I purchased a Nissan today. The extended warranty was pushed at me at least 10 different times, in spite of me saying not interested. High pressure. Then after all their selling, the one thing I did want wasn't offered, gap insurance. Unimpressed with the overall buting experience.
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September 2023 by Kiera Wagner
I had a fantastic experience at Echo Park, and Harold made the entire process incredibly smooth. He guided us through the selection of our vehicle, patiently answered all our questions, and provided valuable insights.Harold helped us find the perfect car that met our needs and budget, and the entire buying process was hassle-free thanks to his expertise.I highly recommend Echo Park, and I'm grateful to Harold for his exceptional service. If you're looking for a great car-buying experience, check out Echo Park Centennial!
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August 2023 by Chris H.
Just finished car shopping and this dealership was crooked an worthless. One salesman couldn't keep track of the lies said by the previous one. I was told things about discounts, warranties, hidden points off the APR without telling the bank to try to convince me to buy only for after them to say they could only actually take some of the cost out of the warranty I didn't want. The finance department wouldn't give a rate unless even though I signed off on them running my credit and said I wanted to know the APR on the car I wanted before continuing. After 2.5 days they called and they called and gave a horrible offer. I said no thanks of course as I have very good credit. I said if you can do a lot better I will listen but I'm continuing my search. Then a couple days later they actually called again while I was sitting at a different dealership that gave me a nice interest rate and while I'm considering it they Echopark finally called back and said I would be "very happy" and then told me the new interest rate he was able to work out with the bank "just for me". It was 1 point worse than their first offer. I told him that's awesome and I'd be there within the hour. Then I signed and bought a more expensive car I wanted less because the other dealership was honest and gave a good rate. Echopark also said they could only get me that "special rate" if I went up to 75 months. Who has heard of that or would want a 75 month car loan on a used car? He said if I wanted a 60 month loan the bank would charge me more lol. All around I have never felt more like I had people trying to stick it to me than by this place. This is the reason people crap on used car salesman.
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August 2023 by j m
Went in looking for a new car for my wife, had an awesome experience with finding what was a great fit for her. Lee took the time and went through everything with us. Lee was extremely professional and patient as we have went through many vehicles until we found the right one. Thanks Lee for the best experience at buying a car.
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August 2023 by Curt Parker
Our experience was very good. Antonio was very easy to work with. We like the no hassle pricing. They let us drive a couple of the vehicles we were interested in, without someone from the dealership watching over our shoulder. Not for sure if that happens all the time or if it was because we were experienced (older). Would definitely go back when we buy another vehicle. We looked at another dealership that was no haggle but they kept asking us where we needed to be to get the deal done so we walked out. Hear no haggle truly means no haggle. Great Experience!!
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August 2023 by Brianna Markland
This was my first time buying a car and I couldn’t have had a better experience. Erin helped me buy my car the same day I came in! She was so nice and helpful. There was zero pressure to buy. The process was easy and simple. Prices are slightly higher but it’s worth the convenience. 10/10 would recommend
