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March 2024 by Raya Yakubson
I’ve been a customer of this bank for a very long time. I’ve dealt with almost all employees at this location and they have all been very helpful with all my questions and issues (if I ever had any). This bank is instrumental to anyone looking to grow their business. Great bank to do business with, truly a community bank.
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March 2024 by Anna Twerskoi
Great service and wonderful people will help you to succeed!
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March 2024 by Karen Lewis
While the reason for my engagement with Lynn Wolff at First National Bank isn't a good one (I am the Executor for my deceased parent), working with Lynn was pure pleasure. She was helpful both in person and via phone with both simple requests (e.g. changing a password) to more complex questions. Lynn made a new experience (managing the estate) a pleasant one and I shall miss working with her now that the Estate has been settled.
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March 2024 by Kevin Maiman
I have been a First National Bank customer for almost thirty years now. Through those years, I've always found that your customer service is second to none, and that feeling is solidified every time I do business with your bank. Recently, I had a situation that needed attention and employee Moisey Agasiev came through for me like the true professional I know he is. This is the second time in several months I have needed Moisey's help, and it goes without saying that he epitomizes what quality customer service means. My gratitude to him for his assistance, and I will continue to refer people I know to do business at First National Bank. I have always been pleased with how I've been treated there!Kevin L. MaimanLone Tree
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January 2024 by Josh Pearlman
I have enjoyed banking with First National Bank as a business customer for the past seven years. First National was instrumental in getting me a construction, commercial, and SBA loan. From the moment I opened my account to the present day, First National Bank has consistently demonstrated a commitment to customer satisfaction and financial expertise.A big shout out to Alex Lopez, my commercial loan officer, who has always been professional, knowledgeable, and friendly. Alex and the team go above and beyond to address any inquiries promptly and efficiently, making every interaction positive.I wholeheartedly recommend First National Bank to anyone seeking a financial partner that prioritizes the customer experience and consistently delivers excellence. Thank you, First National Bank, for making banking a positive and rewarding journey!
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December 2023 by Susie Hare
I have banked with First National since I was 18. You are still able to get a real person on the phone when you call! Excellent service!
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December 2023 by Charlene Bresadola
We have been customers here for almost 50 years, since it opened as Arapahoe Bank and Trust in the 1970's, and have used practically every banking service: business loans, business and personal checking accounts, safe deposit boxes, savings accounts.We love being able to just drop in and have something notarized or ask a question. We love being able to move funds online between accounts.We have enjoyed great customer service over the years and came to expect that this was the norm in banking, until we had to deal with a large bank for the past year when settling a relative's estate. I don't think I can say the name but they have branches all over the US. We have to make appointments there to ask a question, and then usually wait 10 or 15 minutes past our appointment time to see someone. Every service we ask them for is a struggle. It has been such a frustrating experience.In contrast, the staff of this bank -- especially Penny, who we have had the pleasure of working with over this past year -- are helpful and knowledgeable and willing to spend the time it takes to meet our needs. If you are looking for a bank with a friendly, competent staff of people who are eager to serve you, I recommend you make this your bank.
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August 2022 by Chris
I have been a customer of First National Bank since I was 15 years old when it was still named Arapahoe Bank and Trust. I am still a customer today 35 years later, I am still a satisfied customer who will be banking at First National Bank the rest of my life. I have known most of the bank staff for a very long time, due to most of the staff have stayed on and made their careers there at the bank, since I first opened my account at 15 years old. When you walk into the bank you are greeted with a staff member smiling and asking how may I help you. Everyone, who works at the bank gets to know your name with sometime and takes pride in their work and making sure that your identity, account, and information is very secure.My story a couple months ago I had some trouble with a fraudulent check which I am grateful for the bank staff for catching it for me and calling me to come in and discuss it with me. When I arrived at the bank, I was met by Moisey who helped me understand what happened with the check and why the bank took the necessary caution, and steps to ensure that the check was real and not a fraudulent check. Eventually, with sometime and Moisey making the right and necessary calls talking with the fraud department other staff members. Moisey figured out what happened with the check, where it went, and what happened to the check. Once Moisey found the check, he made some more calls with me being they’re with him so we can do what we needed to do with the check.First National Bank, is a place that feels like home. All of the staff members treat you with respect. You will have a great experience banking at First National Bank.
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August 2022 by Kristin Hammond
Who the heck closes when people are getting off work and trying to get paid? Dumbest hours ever. And there's only one stupid branch.
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March 2022 by Greg
Wells Fargo closed its location on Arapahoe which means it’s time for a new bank. I mentioned this to the teller at 1st national and asked for some change. I was told this was against their policy to give me change for larger bills. Look at the bright side, one less bank to consider!
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October 2021 by ca mustari
The people at First National Bank on Arapahoe are great to work with.They know everyone by name and are always so happy to see you.Love a bank that treats you like you're special!
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October 2021 by aleko makharashvili
I rarely write reviews for banks, however, this bank deserves a review. What a great team they have at First National at Arapahoe. Everyone is super nice and very courteous, the teller line never makes me wait in line and I appreciate it. I don’t like to spend 10-20 minutes making a deposit. I also once had an opportunity to work with the bankers and they’re great. Helped me get online and walked me through the steps of setting everything up online. I am grateful, in this day and age of technology, this bank doesn’t struggle to provide services to their client. Overall, very satisfied customer, thank you!
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October 2021 by Steven Bates
It is always a pleasure to work with them. Their customer service is excellent every time I go in!
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October 2021 by Michael Wallen
I was subjected to a scam from email from PAYPAL. I tried to get out of it by myself, but to no avail. I went to the bank office where I met with KELLY HOGAN, who was quick to understand the problem and offered me advise to get out of the problem. He arranged for me bring my PC to meet with MOISEY AGASIEV who corrected the problem directly on my PC. MOISEY was very smart and did a complete repair. His exam of my PC recommend for me to get a new personal PC, which I did and brought it to him for complete update. These gentlemen were first rate in helping and I want thank the BANK for this fine customer service.
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October 2021 by April Magill
Surprised that a bank can be quick and efficient! Everyone is always so courteous that I don't feel that the bank is my worst errand anymore.
