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August 2025 by Nicholas Horton
This bank was the rudest establishment I have ever been to. I visited this location because I’m shopping for a bank to move my business account to. My business is growing, and I need a larger bank to accommodate my needs. I was asked to sit and was told someone would be with me shortly. It only took a couple of minutes, which was nice, but the rest of the interactions went downhill from there. The lady helping me yelled “HEY!” from her desk instead of approaching me and introducing herself. I was already put off by this, but I walked over to her. She asked me what I needed (just like that). Once I gave a brief description of why I was there and what I was looking for, she looked at me as if I were wasting her time. I then asked her to sell me on why I should choose First Bank, and what she could offer me that other banks can’t. Her response was that she didn’t know what other banks offer, so she couldn’t help me with that. It became clear that she was judging me and had no interest in helping when she asked if I could meet the minimum balance requirement of $1,000, questioning whether I even had that amount. At that point, I decided I would never step foot in a First Bank again, and I can see why they have bad reviews. I’ll take my growing million-dollar revenue business somewhere else, where they can earn their interest and money off of me. It’s no wonder there are rarely any cars in the parking lot, and mine will never be there again. I wish in this case I could leave a zero star and BEWARE!
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January 2025 by Wesley Lentz
I've been with First Bank since 2002. They have always taken good care of me and met my banking needs.
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September 2024 by Holy Tera Trinity
Mohammad is the man, he is always super professional and creates a comfortable environment no matter who walks in the door.
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March 2024 by Troll 4 The People
Encountered a rude and unfriendly teller, Brianna. Did not greet me and barely said thank you. I'm so used to that from other younger generations doing the same, it isn't a big deal. It's to be expected from these younger generations. The thing that bothered me was I asked her nicely if she was finished with my I.D. She rudely said, "Not yet. If I was done with it, I would've already given it back to you." Clearly an attitude issue. Unacceptable. C'mon Man.
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March 2024 by Johnny Haze
Encountered a rude and unfriendly teller, Brianna. Did not greet me and barely said thank you. I'm so used to that from other younger generations doing the same, it isn't a big deal. It's to be expected from these younger generations. The thing that bothered me was I asked her nicely if she was finished with my I.D. She rudely said, "Not yet. If I was done with it, I would've already given it back to you." Clearly an attitude issue. Unacceptable. C'mon Man.
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September 2023 by J. A.
Illiterate, rude and fraudulent mortgage team throughout all of Colorado and other markets.
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August 2023 by Pork Chop
Stephanie is a very cold individual.
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April 2023 by James Baroffio
Truly shocking conduct by an employee...rude beyond being rushed or otherwise occupied, which itself would be inappropriate, perhaps somewhat understandable to some degree, but this person...yikes...we're actually terminating our account, taking our business elsewhere.
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April 2023 by Hellshake Yano
Been banking here for several decades.
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November 2022 by Thomas Gray
Super helpful and make things easy.
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July 2021 by Alton Hazel
Went to get some money out and the staff where unprofessional they threw up an x at me with there arms and yelled they were closed. Costumers shouldnt be treated like that at an establishment that's supposed to be filled with professionals they should have came to the door and said sorry we are closed you're going to have to use the ATM to get money out not throw up an x at me with their arms and yell that they were closed.
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July 2021 by Glenn Davis
We moved our accounts from Chase to First Bank due to sudden changes by Chase's management to raise the fees. Senior Banker Rebecca at First Bank in Centennial was extremely helpful. She answered all of our questions, laughed at my cheesy jokes, and moved us along quickly due to having a child with us. Everything was explained simply and easily to understand. After Chase burned our relationship that we've had with them for over a decade, we have no doubt First Bank will be there for us down the road. In all my interaction with First Bank everyone has been kind, easy to talk to, and very helpful.
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April 2021 by Tim Trevithick
While we were walking to shop,this company was the first to clean the sidewalk after the blizzard. We sure appreciated this.
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June 2020 by Drew H
Great bank, staff is always friendly. Very happy since changing to FirstBank.
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April 2020 by Zach Block
1. I could count all of your security cameras within 8 seconds of entering your branch. Your security system doesn’t cover the corners of your bank. Nor does it cover a great deal the main area where your customer service representatives are working.
