-
November 2023 by Ralph Laurie
I couldn't be happier with my purchasing experience. Donovan Sanchez was very knowledgeable and helpful, and we were able to do a lot of the negotiations remotely. Their price was reasonable from the start and by the time we got there, it was just a matter of confirming the car was what we wanted and doing the paperwork. I was done in 90mins.Here's what I want from a dealer:Knowledgeable salesman who provides information and not pressure - Donovan Sanchez was outstanding.Efficient processing - Excellent. They found me a good rate and did the paperwork quickly.Good experience - excellent. Nice facility, good test drive route, good selection. Would be nice if they had a Keurig-like machine for strange people who want a cup of coffee at 7pm.Takeaway - we drove off the lot with an immaculate used car, by far the nicest we've ever had, and felt happy with the experience. How often does that happen when buying a car???Ask for Donovan Sanchez and you'll have a similar experience.
-
November 2023 by Olivia Harrison
I had a great experience working with Donovan at Groove Mazda! We did all of the paperwork online so that when I came in to pick up my new car all I had to do was sign papers. It made the process quick and enjoyable! He is a great at communicating and checking in before and after purchase which shows me he cares about his customers! Highly recommend working with Donovan and Groove!
-
November 2023 by Elizabeth Sanders
Nothing but great things to say about my experience at Groove Mazda!! The entire staff is extremely helpful and professional. We first came around May to browse and AJ went out of his way to let us test drive even though he had other appointments at the same time. There was no pressure from him when I told him that I would be back in October and I did! Sarah is so sweet and actually said hello to us while we were in the lot. She made sure I got the exact car I wanted too without hesitation. When I got to pick up my new car the next day, AJ went above and beyond to make sure I knew how to use every feature in the vehicle and was comfortable. He even helped remove the excess stickiness from the window tint sticker that I removed from inside of the car. Even the finance guys were genuine and didn’t make us feel rushed or pressured to buy extra packages we wouldn’t use. 10/10 customer service from everyone here.
-
November 2023 by Dina Sokolova
Groove Mazda is the best, Mark is really professional and helpful.He has been in this business for 10+ years and it shows! This was my first time getting a lease and he walked me through everything and answered all my questions .Buying a new car can be an extremely stressful process and he made it seamless and smooth! This location has great inventory, many models to choose from and colors variety. Overall great experience and I love my new car!
-
November 2023 by Bayleigh Redman
This is the second time we have come back to this dealership to purchase a car. The first time my husband bought me a car as a birthday present and I absolutely loved it. The process was smooth and easy as he says and Sara the salesperson was very pleasant to work with. Fast forward a year and my birthday present was sadly totaled to hail. About 5 months later I decided to purchase another one and found a great deal. Sara Sacks was again our salesperson and she was just lovely. She made the impossible happen as this was my first car purchase on my own. Sara was with us the whole process which took nearly eight hours. Since it took eight hours she had to leave and Donovan took over. They were both very lovely to work with and Donovan was very respectful. Loved working with the finance guy named Eloy as well. He made the process easy and was very easy to connect with! Glad I bought my car here and I will definitely be going back in the future!
-
November 2023 by Daniel Taylor
Great service with some employees that go above and beyond to help outside of their job titles. Just purchased a beautiful preowned SUV, process was quick, inspection and service department was very thorough. Only issue was the car we wanted almost got sold from under us due to some internal shenanigans at the dealership. Luckily, Donovan and Melissa stepped up and delivered some of the best care and professionalism that I've experienced as a customer anywhere. They're heroes!I can start the rest of my life in a wonderful beautiful SUV, thanks Groove!
-
November 2023 by Jeff B
Had a great experience dealing with Donovan Sanchez and the entire groove Mazda team. I came in with a budget and a trade in and we were able to work out a great deal on a brand new vehicle. What was nice is that I started this process online and dealt with Donovan from beginning to end. I’m extremely happy with my new vehicle and will only go to this dealer in the future.
-
November 2023 by 정정선화
This is our third Mazda we purchased from Groove Mazda. Our salesman Mark M was friendly, professional, and knowledgeable and wasn’t pushy. We dreaded buying new car but Mark made the process of buying new car fun quick and easy. We love our new Mazda CX-5 Carbon Edition. Thank you Mark and Jeremy for excellent customer service!
-
September 2023 by Gizem D.
Jeff makes the whole process better truthfully and honestly had to be said. I came looking for a car my husband and I are 21 normally not a lot of people take young people seriously but he did and let me say he made a mark he was so good at negotiating and is such a kind person. They are very lucky to have him. He is an amazing person and truthfully and honestly when he says I am going to take care of you he does just that. I also recommend this company,also service is always so kind and so fast. They communicate everything with you and do not leave you in the dust. When your car is in service they text you and or you can text them with any questions and they get back to you so quickly.I would also like to shout out Eloy amazing person as well, overall like I said an amazing company I will be coming back and buying a car from them every single time no questions asked. Gizem
-
September 2023 by Melissa M.
Quick service and they always wash my car when I come in. Thank you service team!This store has the best price on oil change bundles too!
-
September 2023 by Elliott
Had a great experience at Groove Mazda dealer. Caleb M. was a great to work with. He helped us find the vehicle we were looking for. Dealership itself is the best one we have ever been to. We were glad that we went for a longer drive for a great place to shop for a vehicle. This dealership has earned our business for any future needs.
-
September 2023 by Ian Morrison
John Karimy went above and beyond to help me secure a vehicle not only just for me, but my family, and my business! He was very thorough in his process of relaying vehicle information and making sure I got what I was after. Thank you greatly John! Highly recommend this genuine gentleman ? ? ?
-
August 2023 by david emry
Strange situation. I don’t think anyone would complain that this company gets a second review for the same experience. I see so many times that businesses get unfairly punished for not doing anything wrong. I asked my daughter to leave a review about this auto dealership. She said, “too late, already did”. I want to share a different perspective as to why this company deserves accolades. First of all I was in the business for over a decade. It’s really difficult to find honesty and integrity. They showed it throughout the whole process. Sarah was about making us happy and if she got a sale out it, it was meant to be. I was very pleased with the way Todd went about the process of the AC not blowing cold. He grabbed the car without any pressure and had a technician diagnose the leak from the low side AC line. Removed it and setit out for a repair because the part was no where to be found in the country. I would have tried to recruit him and pay him well while I was in the business.They deserve a second five star review for the same experience.Thanks for how you treated us.
-
August 2023 by Mandy H.
LITERALLY THE WORST DEALERSHIP EVER!! Where do I start? Bought a used car from them in April and it's been NOTHING but problems since. Paid in cash. When I test drove the car, I noticed it was pretty dirty. I was assured by my salesman, AJ, that it would be detailed when I picked it up. On the day that I picked up the car, it was obvious it hadn't been touched. When I confronted AJ about the car not being detailed, he simply told me that I was buying a used vehicle and it wouldn't be perfect. However, I wasn't complaining about scratches or damage. I was complaining about dirt and dust which CAN and SHOULD be cleaned. Knowing I wouldn't get anywhere with him, I went home and called the dealership and spoke with a manager. She apologized and told me to come in the next day to get it detailed. When I came in the next day, AJ was singing a different tune now that his boss was around. I showed him obvious stains, and he blamed it on the guys in the back. But I don't blame them because I don't think he even bothered to take it in the back in the first place. After it was detailed, I took it to a mechanic for a full inspection because I started to hear a noise. They told me the rear brakes needed to be completely replaced. This was somehow missed in Groove's "160-point inspection." A week later, I got a nail in one of my tires and found out the tires were also pretty worn, after AJ had told me they were almost "brand new" during the test drive. To top all this off, they messed up the title paperwork and I had to return to get a 2nd temp tag. After the 2nd one, they refused to give me another temp tag when that one expired, even though they messed up the title paperwork which prevented me from being able to register my car in time. Every time I call in, AJ speaks to me with a condescending tone when I'm the person that gave him commission on a car he wasn't honest about. Then I get transferred to voicemails that are never returned. I will NEVER return, not even for the free oil changes. I will be happy if I never have to deal with these guys again. They are the quintessential dishonest and deceitful used car dealership.
-
August 2023 by Marissa Newton
What an INCREDIBLE car buying experience! These guys are fantastic and Wendell made sure that I drove off of the lot with the car of my dreams. Eli was fantastic as well. I never felt pressured into buying anything I didn’t want to and Wendell moved heaven and earth to get me a good deal. Thank you, Groove!
