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April 2024 by Scott Forsythe
This was simply the easiest and most perfect experience I’ve ever had with a body shop. Everything and everyone was the highest caliber.
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April 2024 by K Jaime
The worst car shop I’ve ever used , Poor customer service. They kept my vehicle way longer than the expected time and when I picked up my car was still not completely done. Had to go back 4 different times for them to fix it. My vehicle was returned super dirty after the fourth time they worked on it and Management was not helpful
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April 2024 by Sandy
Carstar communicated well throughout our process and the work they did was great!
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April 2024 by Frank Franco
I can't say enough about how satisfied I was with my CARSTAR experience. From the moment I set up my appointment to the time I picked up my car, it was a breeze. Their staff was professional, responsive, friendly, and thorough as they explained their estimate, arranged a rental car, kept me apprised of progress, and returned my car as promised. The repair was excellent with nothing missed. I believe they may have even detailed my car before I picked it up! I recommend them highly!
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March 2024 by Duane Thompson
Very excellent. Service is outstanding and very good attention to details
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March 2024 by Mark Mower
Amazing service and follow-up during each step of the process. I highly recommend this CarStar!
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March 2024 by Steve C
If I can give this shop a zero star I would. The worst experience I've ever experienced and wasted almost 3 months in trying to get my car repaired. It took about a month and a half to get an estimate scheduled and another month and a half to schedule my repair. I took my car in at the scheduled appt time for the repair. I waited 20 min or so since I had to meet with the estimator again who was hacking and coughing. Once the estimator looked at the car, she pointed out every single minor wear and tear on the car I guess to cover themselves. During my initial estimate they agreed to put a dab of paint on the trunk but now they say that the paint they used changed and they can no longer honor it. I was disappointed because the change happened while I waited a month and a half to get my car in for the repair. I informed the estimator that I was not happy with the service and she asked why and I informed her. She asked if I wanted to continue with the repair. I said yes since I will probably have to wait another month with another shop. She tried to hand a business card to me and I said that I am good since she was coughing. Within a min another woman (assuming a manager) comes out and says that they will not do the repairs and because I was rude to her employee and that I sweared. I don't recall swearing but definitely said "sucked". Wow - what a waste of 3 months! I don't recommend this business and will never use them again. I should have seen the red flag when I saw their sign on the counter that cites that they charge 3% when you pay with a credit card and do not accept checks.
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March 2024 by Cindy Gomerdinger
Carstar is great! They always do a great job and great turnaround and customer service!
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February 2024 by Jeff B
I did not have a good experience with this Carstar location. It took them nearly six weeks to repair a single bullet hole in a front fender. I never received a phone call to explain the delay or even the extent of the underlying damage. I did receive less than useful text messages “explaining” my car’s “progress” through the repair process, but no human contact explaining the delay.When I did call, the representative tried blaming the delay on my insurance company, however, when I checked with them they said they authorized the repairs within a day of receiving the estimate.I can only assume that this company’s decision to not apologize for taking so long to repair my car and actually requesting that I write a Google review is that my experience is typical and that they don't have a problem keeping a car for six weeks for what should have been a straight forward repair.I will say that the repair does look good.
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February 2024 by Jason Wettanen
Very good customer service from the start to the end!
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February 2024 by Kelly Domer
The office staff was friendly and repairs look fantastic!
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February 2024 by Vuyani Mahluza
Great communication, Skylar kept me updated on the progress of the repairs to my car. CARSTAR did a fantastic job on the repair and even cleaned my truck. I would recommend CARSTAR to anyone looking for professional work.
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February 2024 by Terry Restorick
Very quick at getting my info and taking care of my issue, happy with the appraisal.
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February 2024 by Melissa Page
They did a fantastic job on our truck. Communication was great and timely!
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February 2024 by DH Kim
Excellent, friendly office staff, who keeps you informed of the progress throughout the process. They are upbeat which makes this inconvenience much easier. The work done was excellent.Hard to find any short comings with this shop in South East Metro Denver area, near Regis High School.
