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January 2024 by Alessia Mach
GREG! Greg was awesome and funny. I had to come in for a weird scenario. He was patient and helped me complete the mission. Greg, THANK YOU
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January 2024 by Brittany Perez
Switched from Verizon because of their promotion at the time and 3 months after a lot of back and forth with customer service I am finding out that we do not qualify for the rebate to pay off our old phones even though we were informed that we would. The sales rep apparently signed us up for promotions that are not able to be combined and now we are being denied a rebate upwards of $600. I've contacted many reps in many different departments about this issue and none have been able to make this right.*******Updating my review to 5 stars due to the customer service I received from Meaghan, the GM,regarding my issue. She listened to me and resolved the issue in a short amount of time. I am very pleased with the attention to this matter.
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January 2024 by Anthony Lee
After being a client of another carrier for a decade, I went in to this store and couldn't be happier with their service. Devon is amazing, and I switched my entire family over. Recommend 10/10
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December 2023 by Ryann V.
I recently went in to set up my own phone plan as i am a 19 year old teenage girl doing it on my own. I went in as a blank canvas not knowing anything and Greg was extremely helpful! Although i could not get it set up that night Greg let me know the next time he will be in to help me, looking forward to going in today to get it all set up. I just want to shoutout Greg. He did not make me feel stupid or unvalued at all and made sure all my questions were answered and made sure i could do it! Thank you Greg!!!
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December 2023 by Marcia Costa
Excellent service ?
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December 2023 by Sean
Improve respect for customer.Staff ignorant of T-Mobile plans and dismissive of potential customer.
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November 2023 by Kay Shols
They are great in buying a phone. But trying to get their internet is nearly impossible. Always told a different price for Internet and I gave up called the store. They will not return your call. It's not important I guess to combine my services and focus only on phones understand, yet they bombarded me with requests for Internet service!
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November 2023 by Anni-Frid Santos
This store is great. Thank you Tyler and TJ for helping me get my new phone all setup.
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September 2023 by Andi Wurth
The store manager T.J. is very helpful, smart and fast. I went to three locations and had no help. I am so grateful I found T.J. at this store and got the help I needed. And was on my way in less than 10 minutes.
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September 2023 by Bre Nielsen
The guys working here are great! Greg was a pleasure to work with during my upgrade and had my best interest in mind. Thank you!
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July 2023 by raza uddin
Awesome experience! Brett was very friendly and helpful. I came in to activate a new phone and he upgraded me to a much better plan
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July 2023 by Andrea McKeever
I needed to completely get rid of my Sprint status and wanted to upgrade my phone since I hadn’t done that for years. Tyler helped me out and his customer service was fantastic. My old phone must have been possessed because what should have been a 30-60 minute change ended up being a 3 day event. Yes, I had a lot of pictures, messages and other stuff, but in the world of technology, it was definitely not the norm for it to take so long. Tyler was patient and professional the whole experience. The manager TJ was extremely helpful too.If you’re looking to switch or upgrade, I highly recommend this store and these guys.
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July 2023 by Ana Carrera
Sebastian went above and beyond in helping us switch our mobile service to t-mobile, making sure we got the best possible deal and that everything was set up properly. Very knowledgeable, professional, and helpful!!
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June 2023 by Dora Jewel
Kevin has a good memory, I came back this morning and he remembers the day that my bill will be, that was amazing. Great customer service! He saved me time on my way to work.??
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May 2023 by Lisa Smith
Sebastian and Kevin at T-Mobile Southglenn location is awesome. Great customer service. Thank you
