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February 2025 by Tom Browning
I dropped off my Xfinity modem at this store after I canceled service. Nearly 2 months later, I received a bill for $120 for unreturned equipment. Someone at a store made a big mistake and now I’m dealing with a headache trying to get my money back. This is not an acceptable situation.
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February 2025 by Ryan Moss
Clean store, wait wasn't bad with provided seating (maybe a little water/juice/soda bar would be great).
Had to cancel service and return equipment. Employee who helped me was pleasant and quick. Whole process was really easy. Heck add that beverage bar and I'll gladly do it again.
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February 2025 by todd coakley
the worst customer service I have ever had ,
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February 2025 by Michael Ault
Xfinity Store Nightmare: 8222 S Yosemite St Suite A Customer Service Disaster (1 Star)
My experience with this Xfinity store location was an absolute nightmare of poor customer service and blatant disregard for customer concerns. After discovering I was being billed for two years for a cable box I never received, I sought resolution from the store manager. Instead of help, I encountered stonewalling, dismissiveness, and outright hostility.
The manager David refused to listen and investigate to my legitimate complaint about fraudulent charges, offering only a pittance of a resolution - a mere $100 off could only go back 90 days of service. When I returned with documentation proving the billing error, the manager became even more obstinate, refusing to review any evidence, blocking me from speaking with other staff, and essentially telling me to leave.
The level of unprofessionalism was shocking. Not only was I charged for equipment I never received, but the store management demonstrated zero commitment to resolving the issue or providing basic customer service. The manager's behavior was confrontational and unhelpful, making it clear that customer satisfaction was the absolute last priority.
This experience represents everything wrong with modern customer service: a complete lack of empathy, no willingness to investigate errors, and a corporate attitude that treats customers as inconveniences rather than valued clients.
The very helpful third party Xfinity personnel at the Aurora store was able to find the problem without a solution because it was a third party and was very empathetic and understood my situation.
"Following, TV box box ending in 9328, 5910 was added the SAME day 1/03/2023. To me, it looks like adding a primary tv box was how the representative was able to activate your A/O cable card. Your cable card is an Cable card, which must have a primary box to provision in Our CSG tool, to activate the
equipment.
This information was given to me
By the third party representative at Xfinity in Aurora unfortunately it was not reviewed by the manager David to understand why I was charged this email is evidence that there was a mistake done on their part.
Hoping that this situation will be resolved as soon as possible
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February 2025 by Julian Garcia
Service is okay, I never got the speed I was paying for. I was paying for 2gbs and I barely got 950. Their customer service is the worst when calling anyone to customer support to cancel or ask for information.
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February 2025 by Carey Madsen
SCAMMERS. Buyer beware. They offered me a new TV and internet plan, sent me the channel listing with hundreds of channels and then cut off all the channels except for local TV and claimed that is what I purchased, despite the fact that I have documentation that is not what they offered me. why would I spend more than $100 to BUY local channels that you can get for free? I've spent more than 2 hours on chat with them and they won't honor what was offered in writing nor will they return me to my previous plan. Watch out before signing up they do not honor their offers.
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February 2025 by Matthew Transue
I dropped in to check on upgrading my Internet equipment and speeds. Truly a speedy process. As soon as I walked through the door I was greeted and assisted. The whole process took perhaps five minutes. Who needs to wait on hold when you can do this?
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January 2025 by Norma Gaytan
I love the fact that when you walk into the store there’s a friendly welcome
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December 2024 by Fayez Alnaber
I had a terrible experience at the Xfinity store in Centennial. I went in to ask about a sudden increase in my monthly bill, and the employee, was unhelpful and dismissive. When I asked simple questions about promotions and account options, he accused me of attempting fraud, which was completely unnecessary and insulting. I was simply exploring my options as a customer, and this behavior was unprofessional and disrespectful. Xfinity should train their staff to treat customers with respect. Very disappointed and considering canceling my service.
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December 2024 by Ryan Priddy
Absolute scam with the Flex box. I was told this was free and when I moved to a new location I was charged $120 because I did not return this box. This is not listed as equipment anywhere on my profile, this is not listed under my plan summary. I legitimately have no idea why a company would do this to a customer just to scape a little more money out of them.
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December 2024 by Daniil Gavrilov
I had to half my speed in order to keep the same price. For 3 years now I paid $75 contract for 1G internet. Now it's halved for almost the same price. You had to ruin my day. 1 star deserved. GG.
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December 2024 by Brian Brinegar
Great customer service every time!
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December 2024 by Chloe Climenhaga
horrible. I made an account yesterday and I 1) have NOW tv added to my monthly billing that I didn't ask for 2) am being mailed equipment that I'll have to return even though I informed them I have my own equipment 3) can't access my account because I am not the primary user on the account when I am the only person on my account
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November 2024 by Laurie
In store service was exceptional! Online chat...not so much.
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November 2024 by greg elting
Xfinity automated tech support absolutely sucks! Horrid experience, CO ne can hardly ever resolve an issue. The automated system assumes it knows better than me what I trying to get assistance for...once I do FINALLY reach a human they are competent. But all the automated system has ever done for me is piss me off! Absolute pain in the ass amd a huge waste of time.
