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March 2023 by Jeremie Burhans
They've always been extremely polite and helpful in answering any insurance related questions I've had. It's nice having a local office here in Walsenburg that I can go directly to for help.
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February 2023 by Dawn Smith
Great customer service at this location. Glass repair insurance pays off after freak accident: goose drops on my windshield after hunter pops it in the sky. I have been with State Farm since I was 16...over 30 years.
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February 2023 by Jennifer Peterson
I needed insurance for a commercial building I purchased in La Veta, CO. Rebecca in Fred Ettleman's office is a whiz! She made the process easy and straightforward locking me into a great rate with great coverage. I've called her back a few more times with additional questions and she is extremely knowledgeable. I highly recommend this State Farm agency for your small town insurance needs!
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February 2023 by Samantha Gartrell - CDLE
Great customer service! They are great and prices are reasonable. Love the online method as it is so much easier.
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September 2022 by Deb Erickson
Love the staff!
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May 2022 by Amanda D
The ladies her will help you with whatever they can. However I can't say the same for Fred. Oh and if you pay extra for towing and roadside assistance, know if you get in an accident your going to have to pay for a tow.
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February 2021 by Carlie Leach
Samantha and Sarah are outstanding agents! They are professional and always so nice and sincere. Something you do not always get with insurance companies!
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March 2020 by Avlisa C.
What a disappointment. We Have been up charged and overcharged for 3 months. I Just want to figure out my bill, and pay what's truly due. We have been going back and forth for weeks and we have gotten nowhere. I still don't have an actual figure to work with. How hard is that to figure out?? The worst part is that Threats were made by the staff and the agent accused us of "uncivil behavior". The lack of professionalism and tact is off the charts. Not only did we get treated badly, but the agent wouldn't speak with us, even though he was on the phone...while we were there!! Instead he chose to reply to a Facebook review and proceed to insinuate that we had portrayed "uncivil behavior". We video recorded the entire ordeal. The only Incivility came at the hands of his staff Lisa, and Carol who threatened my husband with the police and sheriff that are her personal friends. As soon as Fred does his job and gives a real figure to work with we will be satisfied, and then find a more competent office and agent to do business with.
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March 2020 by Paul Preciado
How many State Farm agents does it take to get you’re bill right? Punchline: Up yours I can’t fix it! That was our experience with State Farm in Walsenburg.
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March 2020 by Avlisa Preciado
What an incompetent staff and agent! Billing issues for 2 months, NUMEROUS phone calls and being belittled by Lisa the secretary. Quite the lack of professionalism and tact. Incompetence at its best, but they’ll sure as heck take you’re money, even when it’s an inflated number! As soon as they get this mess figured out I am finding a COMPETENT agent to give my business to.
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December 2019 by TeriTheresa Pagnotta Darcy
Have gotten very good service from them for about 25 years!
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November 2019 by Samantha Bowman
Fred Ettleman is not only one of the most experienced agents around, but he is, without a doubt, a very caring and considerate person in general!
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November 2019 by Brynda Aker
The agency answered all our questions. What she couldn't answer, she found out and followed up with us.
