Paychex is a leading provider of HR services, serving nearly 800,000 clients in the U.S. and Northern Europe. The company offers integrated solutions that help businesses manage payroll, HR, retirement, and insurance. Customers appreciate the company's focus on technology and service, with features like single sign-on, mobile-first design, and true integration that enhance user experience. Many users find Paychex’s platform, especially Paychex Flex, easy to use and helpful in managing payroll efficiently. Customer support is often praised for being responsive and supportive, quickly resolving minor issues. The company’s representatives are described as knowledgeable, passionate, and enthusiastic, providing personalized assistance to clients. Overall, Paychex is considered a reliable and innovative partner that helps business owners save time, improve productivity, and focus on growing their businesses. Its combination of advanced technology and dedicated service makes it a highly recommended choice for HR and payroll needs.
Worst company I ever worked with. I've been waiting 2 months to get a withdrawal from my 401K. I keep getting excuses. Next step is contact a lawyer and BBB
December 2025
They are not small business friendly at all. If you talk to a Doug in sales RUN!!! They will tell you one thing then once you sign up they will over charge you and not make it right. Stay away!!!
November 2025
This company tried to take another company payroll out my account. There representatives are not professional and don’t know what they are doing. They also locked me out of there system and charged me for services they didn’t provide. Wish I didn’t have to give the 1 start
