Paychex is a leading provider of HR services, serving nearly 800,000 clients in the U.S. and Northern Europe. The company offers integrated solutions that help businesses manage payroll, HR, retirement, and insurance. Customers appreciate the company's focus on technology and service, with features like single sign-on, mobile-first design, and true integration that enhance user experience. Many users find Paychex’s platform, especially Paychex Flex, easy to use and helpful in managing payroll efficiently. Customer support is often praised for being responsive and supportive, quickly resolving minor issues. The company’s representatives are described as knowledgeable, passionate, and enthusiastic, providing personalized assistance to clients. Overall, Paychex is considered a reliable and innovative partner that helps business owners save time, improve productivity, and focus on growing their businesses. Its combination of advanced technology and dedicated service makes it a highly recommended choice for HR and payroll needs.
By far the worst payroll company I have ever dealt with. Horrible customer service and incompetent employees. My payroll is all over the place and no one can simply help.
March 2026
Always raising prices. You have to constantly watch the charges from them, and then fight them to lower them back down. Plus they hit you with ridiculous fees around W-2 time.. In addition their customer service runs from mediocre to terrible.
March 2026
Worst customer service ever never did one payroll at all tried canceling there service for over 6 months would never return a call just kept transferring me around tell me someone would return my call and sends a bill for 276.94 for doing nothing.
