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January 2024 by Joe Morris
Terrible customer service. Rude employees. This is the most unprofessional bank I've ever been too.
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September 2023 by Ambros Esparsen
Wouldn't accept the official colorado app ID, but said a picture of a passport would be ok? Makes no sense
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June 2022 by Ana Quinonez
I have been with the bank of the west for several years now. I have never had a problem until I moved to commerce city. This branch needs so much attention from customer service to management I have to completely go out of my way to go to the next closest branch because, I literally don’t know what the employees do here I will be inside for about 30 minutes getting things I need done that I can’t do on the mobile app and, then I get home and I realize I don’t know what they were doing because what I asked of them did not get done and this has been something that has happened multiple times not just once!! I have been waiting on my Bank Of The West Credit Card to get to my house over two months that’s something that should had been done within seven business days And I’m honestly over it!!! Please help get better management or a new team. You will go into the bank and there’ll be absolutely no customers all the employees are at their computers and you will sit in the waiting room for about 35 minutes before they actually attend you they have no bathrooms for their customers and honestly that’s just the beginning I can go on and on I’ve asked to speak to the manager above the bank manager but they always just bring the bank manager.
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March 2022 by Madden Thayer
Bad service. Multiple times they have messed up my account and counting.
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August 2021 by Bobby Nga
Do yourself a favor and visit another branch. I am thankful having opened an account here does not mean I am limited to this branch . Truly abysmal customer service, might I add dipped in mild “ je ne sais quoi” … It is one thing to have a bad experience once ( we all have bad days) , but when that repeatedly happens , well you know : it is the place. PS : if the ringer is loud : a hand motion or any other acknowledgement would people know that they have been heard.
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July 2021 by TREE 3397
They can help anyone no matter what
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November 2020 by Rosemary
I have been a customer for years, never a problem with service or atm.
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August 2020 by destanyarg
Seriously the most unhelpful lazy people I’ve ever been around not even legit Americans
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July 2020 by Charmaine Ruby
The SLOWEST bank ever! Doesn't matter what day or time!
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May 2020 by Darren May
I have been with BOW in Frisco, Silverthorne since they opened in Summit Cty prob 14 years and now here in Comm Cty and have never had any issues. Always polite and hospitable and quick to serve. I have never had to wait in the lobby for svc.. show up in the drive through on Friday at 3:30, well then you're chosing the worse time to do your banking, simple. I do think they should stay open later than they do but make adjustments to get things done. That's why they call them 'banker's hours'. Grateful and satisfied.
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May 2020 by LeeRoy Jenkins
Lucia is the best !!
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January 2020 by Candi Depue
This bank is joke. Within the last week i have been charged 5 over draft fees even when I do cash deposits to cover the charges. My accout show a balance one day i use my debt card and the following day I have a fee....not a good bank. And they have the worse customer service ever. No consideration and very confrontational. I will not leave my money in this banks hands.
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November 2019 by Zimran Joseph
Really bad service, never go back again
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July 2019 by Issac Lopez
Came in here to drop of over $1000+ in rent and needed to use the restroom, they said they don't have one. What the F kind of B.S. is that? Now I have to wait in this line because they close @ 5pm and I can't come back in.
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January 2019 by Amberly Dukuray
No bathroom for your customers??? What kind of service is this. Very poor service if you ask me. Bank of the west is getting worse and worse.
