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March 2024 by Vasiliy Palamarchuk
Purchased top of the line tires from them but post service discovered mud guard to be broken off (likely from being backed into a curb since they reverse parked the car). Came back due to a faulty alignment job and to inquire about the damage, only to wait for 40 minutes while they stood around in the shop. Terrible demeanor at a great organization; shame, really.
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March 2024 by Justin Hale
Went here to go see if they could do a tire change on my wheels (2014 Audi Q5 Quattro). The guy told me they couldn't, which is an awful excuse. All he did was just look at my wheels. I then went to the Les Schwab in Erie, and they ordered and got the tires and a full tire swap. Will never go to this location again.
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March 2024 by Paula Duran
They always do a great job and have the best customer service.
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March 2024 by Alan Nguyen
Recently got a new EV to replace an older car. Unfortunately, hit a nail or something and got a bad puncture. Luckily LS got me in same day to fix it and I am really appreciative of the techs for their patience on dealing with the finnicky nature of this particular EV. Definitely got a new customer out of me!
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March 2024 by Deep Shah
Came in for a flat repair and Mike was kind and helpful. Got me in and out in under 30 minutes.
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March 2024 by Korina Archuleta
Dropped my trailer off at 0930, to get tires put on. Went back at 4:30pm the tires stop had not been put on. Manager said he would get them done before, closing. 5pm. Why can you get it done in 35 min, but cant get it done in 7 hours? You didn't have to put it into a bay. No excuse for having it for 7 hours, they expect me to wait more time. The guy in line behind us said he just got done after being there since 10, why was he before us? Awful customer service.
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February 2024 by Nesto Martinez
They are always slammed but always seem to get the job done
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January 2024 by Selena K
Wow, everyone I interacted with was so kind and helpful here. I interacted with four different people, and they all had great customer service! Thank you!
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January 2024 by Efe Ehigie-Dadson
Great place for tire service. Quick and friendly staff.
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December 2023 by adam clark
Took my 2019 truck to get an alignment and they said it needed 2 hours of work that consisted of replacing a arm and a rod. It was going to take too long that day so I scheduled an appointment for the next day at 8am, when they opened. My second attempt, I dropped my truck off as they unlocked the doors. At 11, I went to lunch with some colleagues and saw my truck sitting in the parking lot, bonus right? They hadn't even started my 2 hour repair job by the time I picked it up at noon.BTW, they already had the parts from the previous days scheduling at their location.Just don't think they know what an appointment is for.Wouldn't recommend.2 attempts, needing rides to and from both times and got nothing but 2 days of inconvenience. Still need an alignment.
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December 2023 by Tricia Pryor
We visited Colorado for our daughter’s pre-wedding planning meetings & photo shoots from Texas last week. Our rental car had a flat on our way to our first meeting. We were told it would be a couple of hours before getting service which would make us late to our photo shoot. A gentleman, Miguel, heard about our situation & immediately proceeded to patch our tire & keep us on schedule. We weren’t just another customer. He actually cared. Now that’s service! Should I ever need tire service again while visiting Colorado, I will definitely return there. Thank you Les Schwab Tires & Miguel!
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December 2023 by Matt R
I have had a wide variety of services performed at this location and have yet to be disappointed. Jessie has been extremely helpful to me past-present and will take the time to thoroughly explain the situation and associated options. Jessie and the rest of the staff are honest in their approach and I do not feel as if I am being pressured to spend an exorbitant amount of money on something that is not critical to my car being drivable. Also, free low tire/flat repair and or diagnosis? Nothing is free anymore, it is borderline amazing that they offer this and will expedite depending on the associated urgency.
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October 2023 by Stephanie Hart
My husband loves the Les Swab by our house. When I experienced a flat in Utah, I went to Les Schwab and had an amazing customer service experience. I could only afford 2 tires at the time, so I scheduled an appointment for 2 more tires and an alignment at my local Les Schwab. When I dropped my car off, I forgot to mention the alignment, so it was not done. Now I am here for a flat repair. I was given an estimated wait of 90 minutes, so I sat in my car to clean it out some while I waited. Not much later, my doors were locking and unlocking, and my alarm kept going off. I wondered what the heck they were doing with my keys. Then a guy came over with my keys and said that his keys were unlocking my car. I looked and said, "That's my keychain!" He said that these were the keys they gave him. This guy did not recognize the keys or his car?!? I think if I had not been sitting in my car, I would be looking for my stolen car instead. BTW, I've been here for over 2 hours, and my car is still sitting in the parking lot. They must have not heard that it's best to under promise and over deliver. If I'd known is was going to be 2.5 to 3 hours instead of 90 minutes, I would have made the 20-minute walk back home to wait.
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October 2023 by Michael Beck
Wife went in with a flat. They said they can only change all four tires trying to get more money out of her. But when I called to ask if they can only change one tire they said that is just fine. Then when I asked why they wouldn’t only put on one tire for my wife that is in your store they changed their whole story. Not honest people here, avoid it
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October 2023 by Peter Lupfer
Do not recommend taking your vehicle here. I went in for an alignment and was given false information on why they couldn't do the alignment. The technician doing these alignments has no idea what he is doing. Save yourself the trouble and go some where else do not waste your time with this company.Edit: Kylee, I have had multiple bad experiences with your company I will never return. I took a tire in to get a flat repair the next day it was flat again and now can't get an alignment done because your technician said my wheel is bent when in fact it was not. Can't fix tires or do an alignment you lost my trust will never return.
