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February 2024 by Rodney Hicks
Our pets love being taken care of by the caring and kind specialists who work at Pest R Us. As dog dads of a large breed and small breed they ensure they both are seen and loved when they are in their care. We recommend them highly.
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February 2024 by Cece
Great staff here. They helped me confirm that the cat I had was my cat. After some confusion. Also determined my cat was female when I was under the impression my cat was male lol
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January 2024 by H Taylor
This vet's expertise and compassion has kept our Prince (a cat with kidney failure) alive, healthy, and happy. Our family is grateful for this hospital's life saving care.
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January 2024 by Seth Miller
We've been seeing Dr. Soliman and her team for three years. Both pets have on-going medical conditions that require attention to details, including one with special needs. Dr. Soliman and her staff have always been very professional and willing to answer/clarify our questions.Although they have a hand-off policy at the front door, we've never been uncomfortable. Our dogs always come back as happy as they were going in. Dr. Soliman has a very good reason for continuing this policy.We've never experienced any of the issues outlined in the negative reviews associated with this business.
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January 2024 by Rachel Madden
Pets R Us has taken care of all my pets. Even more so as of late. They are beyond wonderful and friendly. Communication is above expectations. They call with updates, price estimates, cost so far and also will help with any questions you have no matter if it is before during or after the visit. I would recommend this team to anyone and everyone.
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January 2024 by Cindar
Great Dr and great crew! Couldn’t ask for a better neighborhood vet!!!What an awesome group at Pets R Us in Commerce City! The dr. and staff treat you and your fur family like their own. I have never felt that the prices were high or questioned the reasoning behind a diagnosis or treatment plan. Dr always explains to the “t” why and how. Love it. You actually walk away with a feeling of relief that everything is good and your family (furry ones) are in good hands
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January 2024 by J. Rodriguez
We made an appointment to drop off our dog on 12/29/23 at 12:00PM. When I arrived at 12:00PM on the 29th, I was told that my appointment was for 11:30AM and they could not take my dog that day but I could bring him the next day. I was surprised and assured them that we had scheduled drop off at 12:00PM and did not understand why they could not take my dog. They told me because other dogs were being dropped off. I then asked for clarification, “like, another dog has taken my dog’s spot?” They said, “Yes, but you can drop him off tomorrow.” I told them tomorrow didn’t work for us because we were going out of town on the 29th. They told me, “We have a very strict policy, even if you’re late 5-10 minutes.” I reiterated that I was not late but that I wish I knew their policy ahead of time. They then offered, once again, to take my dog in the next day. I called my wife and let her know; she then called the place. Within minutes my wife called me and said, “They’re coming out to get him.”When they came to get my dog, they gave me several forms to fill out (a couple were redundant in asking for the same information), including asking for a credit card number which made me uncomfortable. I filled them out and listed myself as the contact. When they took the forms for me, they told me they’d call me wife about my dog’s assessment.When I got home my wife informed me that they had called and apologized. It strikes me as odd that they would call her and apologize but not express the same sentiment to me (whom they owed the apology to).When I picked up my dog, they asked me for my credit card. I asked them to use the one on the form I filled out. They went inside, checked if they had it, came back outside, and said they didn’t. So I provided them with my card and shared with them that I had been uncomfortable when filling it out on the form. They told me they destroy the forms. I do not feel confident that they do but if they do destroy them, why ask us to fill them out?The intake and outtake process left me concerned that there was little attention to my dog while he was there. Our dog was with them for 4 nights and they didn’t share a report of any kind about how he had done.
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January 2024 by Cindy J.
What an awesome group at Pets R Us in Commerce City! The dr. and staff treat you are your fur family like their own. I have never felt that the prices were high or questioned the reasoning behind a diagnosis or treatment plan. Dr always explains to the "t" why and how. Love it. You actually walk away with a feeling of relief that everything is good and your family (furry ones) are in good hands
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December 2023 by Mariah Kaye Gonzalez
Right off the bat, I hate that I can't come inside to be with my pet during visits. I PLEADED with the vet to only offer treatment/exams that wouldn't cost more than $300. When I got a call from the vet, we had a great conversation on the phone about treatment, diet, and plan to help take care of my canine. I liked Dr. Solimon a lot.The front desk girls seemed to be nice when I dropped my dog off, but the reception on their phones were terrible. Continuously cutting out, call drops, and poor communication. The front desk spoke too fast and seemed to sound as if they were across the room on speaker while breaking down costs to me whereas any other calls I took were crystal clear. One girl said everything would cost $340 and I said that was okay. After understanding that my dog would go home with antibiotics, topical medicines, an allergy shot and a nail trim, they said they would call when my pet was ready....I waited for two hours until I started to worry what was going on. I called back to see if my pet was ready yet and they said "oh yeah, you can come get him now"Thanks for making me wait that long!The girl came out of the building handing me 6 individual products with no bag, expecting me to shove everything in my pockets, no receipt or invoice, no break down of today's visit of what was found or performed...just a "I'll take your payment now"She comes out to tell me my card declined and that I'm being charged $730 for the visit. I CANNOT PAY MY RENT NOW. I told the vet and the front desk SEVERAL times that I couldn't pay more than that $340. The front desk girls snaps at me with an attitude saying that she told me the final price on the phone and that my phone was the problem if I couldn't hear her. Not only were you extremely rude, but also didn't offer me ANY solutions to help me financially like the doctor offered.I realized I was charged for items I didn't receive, half of my dogs nails are not trimmed, and ALL the medications I received from this vet are found online from $7-9 on Chewy whereas I was charged $20-$60 for individual items at this vet.Not only could I have saved $200-300 on these medicines, but I had to finish the nail trim at home that they left undone. I called to get a refund on an item and the lady didn't even process it. I don't even want to bother calling back for my money. Horrible experience that's caused tremendous stress for me and my family.Get your printer fixed for customers who need their information and paperwork. Get better customer service receptionists. Invest in a new front desk phone....I know you can afford it from the $300 you upcharged. Such a disappointing experience because I really appreciated the doctors knowledge and demeanor. I will not be recommending this place for anyone who values their time, money, or experiences when it comes to pet care.$32 Nail Trim$55 Ear Cleaning$26 for an E collar I never receivedMedications that cost $7-9 are charged for $26-$55YIKESPost your services online with prices at least?
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December 2023 by Luis Loya
I enjoyed this vet appointment so much. I’m so used to expensive vet offices and high pressure to purchase or “guilt trip” you into txs or procedures, but not here. Very affordable and they work well with you. I dropped off my dog, know he was treated with love and care, got offered tx plans and prices over the phone and was able to pick and choose according to my budget and their professional recommendations. I will definitely be back in the future!
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November 2023 by Diana Perez
Friendly and amazing with our dogs
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October 2023 by Betty Rocker
Always a cool place to visit. Lots of options for all kinds of pets. And the prices aren't unreasonable like other places. The staff is always really nice and helpful. I usually end up leaving with some extra treats for my fur babies
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September 2023 by Antony Lantz
They are amazing they truly care Dr Soliman and her staff saved our little Trixi couldn’t be more happy with them all thank you
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September 2023 by Kaedy Rodriguez
Always a cool place to visit. Lots of options for all kinds of pets. And the prices aren't unreasonable like other places. The staff is always really nice and helpful. I usually end up leaving with some extra treats for my fur babies
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April 2023 by K J
Dr. Solomin and staff are wonderful. Very helpful and kind. My 2 pups, Milli and Roger, LOVE going in for their vet visits. They get treated really well and I am always satisfied with the entire experience. Dr. Solomin is great and has helped my family and I out many times over the years with multiple pets. Definitely recommend!
