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October 2023 by S Edward
Lost my freight now no one is taking responsibility
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October 2023 by lester centeno
Excellent
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March 2023 by Howard Hendon
ok took a long time to unload
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December 2022 by Cayenne K.
The most dishonest, unreliable company one can imagine. The dishonesty along with just dropping my items off on the side of a busy road without first coming to my house was unbelievable. I waited home from 1-4 pm as I was asked, they never even tried to come to my home....but said they did. The worst part is I never signed saying I received my shipment....they just left it at road and didn't notify me it was there.....on the side of the road, a neighbor who couldn't believe told us. The follow up was just more dishonesty from drivers and staff who lack integrity. Sad!
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November 2022 by Cindy Chu
If I could leave negative stars I would. RAC picked up my crate on 9/13, which was supposed to go on a short trip to another freight company in Denver to then be transported to Los Angeles. Instead of dropping it off in Denver, they took two weeks to drive it down to Texas before realizing it shouldn’t have left Colorado. Then for another 2.5 weeks they gave us the runaround on its location probably because they had dropped the crate, broken it AND the custom sink inside. They finally delivered it to the second freight company on 10/14, and that company delivered the broken crate and sink today 10/19, of which we had to go and refuse delivery since it was unusable. It’ll be at least a month before we can even get a replacement. I highly recommend you use any other company than RAC, it has been a nightmare from start to finish, and they lied so many times about the whereabouts of the crate and about having handed it over to the second company. I am beyond furious after they wasted over a month of my time only to see my delivery was beyond repair, and now will cost me at least another month of waiting.
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November 2022 by Nosaj
We had a split load and was never told that they were done wasted 1 and half before asking myself. No apologies. Not impressed. If you go there with a load stay up to date.
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March 2022 by Dave Hanson
Package was scanned on their dock on 3/15. Scheduled first delivery for Monday, 3/21. That is reasonable except they missed the delivery with no notification. Scheduled 2nd delivery for 3/24, ok, stuff happens and still ok with this, but once bitten - twice shy. Called first thing in the morning, was told that it was on the truck and out for delivery. Delivery window comes and goes, and no delivery. Call in the PM on 3/24, told that it will definitely arrive on Friday , 3/25. Called first thing on Friday, tracking shows it was delivered, NOPE. Very nice lady with customer service says she is going to call dispatch to fix the issue. After being on hold, I am told that my package would absolutely be delivered today. Nope. Called again, Very nice customer service lady agrees that he Commerce City is incompetent and should be fired. Swears that I will get my package on Monday. Pretty sure I will also win the Powerball jackpot. The Commerce City Colorado location is a joke and I would avoid this company like the Covid Virus.
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March 2022 by The Stevens
If I could give less than one star I would!! My package was shipped from South Carolina toDenver in four days where that shipper transferred it to RAC. That was 11 days ago. RAC at first said they didn’t have it then 7 days ago they said they had it and it would be delivered in one or two days. Now they say they haven’t seen it because they never got it from the original shipper. Original shipper gave me the truck number that it they delivered to RAC but acknowledged that RAC is always so far behind they wouldn’t use them if they didn’t have to
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March 2022 by Kayla Hasbrouck
If I could give this company less than 1 star I would. This has been the most insanely unorganized delivery I've ever dealt with and I STILL DON'T HAVE MY PACKAGE. I've been on the phone with this company daily for the last week, with 4 failed attempts at delivery because they don't have the appropriate amount of drivers or equipment. They have lied about delivery times and also asked ME to help unload my package from the truck. This package is hundreds of pounds. I hired the company because I don't have the equipment to do this myself. That is the entire point of a delivery company. I'm so sick of dealing with their awful staff. The only good people are the drivers themselves. It's not their fault their management is terrible. DO NOT USE THEM FOR TRANSPORT.
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March 2022 by John S
Worst company ever dealt with had a wood splitter ended up driving to Denver and having to pick it up.Have had a snow plow since 02/08/2022 keep telling stories why they never delivered it.
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February 2022 by Earl Milroy
Staff was friendly. I got into a door to get unloaded quickly. Then waited just over an hour for them to start unloading. The unloading time was just a few minutes because I only had 3 skids coming off.
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January 2022 by Nicolas Villanueva
This is the worst shipping company that I’ve ever used. Their communication and customer skills are lacking. Not once did they reach out to me for the delivery of my package. I had to do all of the reaching out! On numerous occasions they told me that the freight wasn’t on the truck and that it wasn’t going to be delivered, only to receive a call later that day telling me that they were on my property. They played the victim game with other companies and they even went as far as to insinuate that it was my fault. If you order something, find a different shipping company and save yourselves the troubles with RAC.
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December 2021 by Naomi Stoller
RAC -The company that insists the customer should do the job for them.This Albuquerque branch of the company has quite the grift going on. They take money as well as your possessions from other carriers while they pose as a final destination delivery service and refuse to deliver, forcing you to come up with a plan to make your own delivery.I've lived in the same house for over twenty years, and I've purchased many large items from furniture to appliances and beyond and RAC in Albuquerque is the only company that has ever failed to deliver a large item to my home, in fact they are the only company that has ever whined, complained or even suggested that a delivery can't be done.My advice if you are thinking of using them is to find a way around them, even if you need to spend more upfront, believe me when I tell you, it will cost you far less in both time and money at the end of the day. I would go so far as to urge any company you purchase a large item from to make sure RAC in Albuquerque never touches your items at any point in the delivery process. I would strongly recommend anyone needing delivery service to seek out professionals who know how to get the job done. RAC in Albuquerque is little more than an overpriced and glorified storage unit where you can pick up your own deliveries.
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December 2021 by Naomi S.
RAC -The company that insists the customer should do the job for them. This Albuquerque branch of the company has quite the grift going on. They take money as well as your possessions from other carriers while they pose as a delivery service and refuse to deliver, holding your possessions hostage and forcing you to come up with a plan to make your own delivery. I've lived in the same house for over twenty years, and I've purchased many large items from furniture to appliances and beyond and RAC in Albuquerque is the only company that has ever failed to deliver a large item to my home, in fact they are the only company that has ever whined, complained or even suggested that a delivery can't be done. My advice if you are thinking of using them is to find a way around them, even if you need to spend more upfront, believe me when I tell you, it will cost you far less in both time and money at the end of the day. I would go so far as to urge any company you purchase a large item from to make sure RAC in Albuquerque never touches your items at any point in the delivery process. I would strongly recommend anyone needing delivery service to seek out professionals who know how to get the job done. RAC in Albuquerque is little more than a glorified storage unit where you can pick up your own deliveries.
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November 2021 by nehemiah Banks
Great people there had a blast for my first day at work
