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February 2024 by Ed Dow
When you need to send a package after work(7pm) this is not the place to go despite Google saying it is open 24 hours with onsite services. There was also an employee to assist in picking up packages, but they could not accept a package to send. I have a few choice words but I'll save them for the next person that cuts me off in traffic.Super confusing area in warehouse district. Signage is poor.
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August 2023 by Steve Provancal
Denver terminal is an absolute joke. Even TForce Customer Service can't get them to answer the phone and provide an update on your shipment. I guess TForce is the new Yellow.
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July 2023 by Jennifer Phetsomphou
Negative infinity stars. My single pallet has been sitting at the terminal for 9 days. No calls from the company to schedule a delivery. No one at the terminal picks up the phone and it just replays the automated messages repeatedly regardless of what extension you call. I’m in Fort Collins an hour away and their reasoning for not delivering is that I’m in a remote location that doesn’t receive daily deliveries. Call the 1800 number countless times, created and claim that’s been “escalated” and even they cannot reach a person at their OWN terminal.This place is a joke it’s a complete dumpster set on fire. My company will never ship with them again. Don’t waste your time or money with LTL shipments with this company.
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July 2023 by Gabrielle Seni
I saw another person report they have been promised and lied to multiple times and this has been happening to me for over 10 days now. We practically begged them to let us rescue our freight on a box truck and they refused saying it was already loaded for delivery. However, it has never delivered. They will not pick up their phone, so good luck talking to someone. They only reply by email and you get about 1 reply a day. They have been lying for days saying they are going to deliver and have countless excuses as to why they have not- up until 48 hours ago when we stopped getting any reasoning for delays. DO NOT move freight through this terminal.
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July 2023 by darthandroid
I placed my order I got my order 4 days earlier than what the eta delivery date was driver dropped ship ment out of the way the best they could. For being a curbside only company there employees do there best to help the customer out. I hope my next shipment I order is threw them.
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April 2023 by Lisa Sovereign
I was told 2 day arrival al warehouse and 7 days later it arrived and was told I could pick up anytime between 7 am and 7 pm. Arrived 6:15 pm to pick up and everyone and I mean everyone went on dinner dream at 6:30 AND NO warning and I had to sit and wait.
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March 2023 by Linda H.
I would select zero stars if that were an option. The first scheduled delivery date did not happen because the representative at T Force Freight claimed that the shipment was still on the train and not yet at the terminal. No phone call or any kind of notification that the shipment was not going to be delivered on the designated day. Fast forward to today, the second scheduled delivery date. The delivery did not happen today either. This time the driver became ill. No phone call nor notification of any kind. We will give it one more try only because I really want the shipment, but the company is unreliable in deliveries and communication. I will never use this company again.
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February 2023 by David Bendell
A UPS store sent me to this location and I arrived to find: THIS IS NOT UPSJust awful mentality and service. I had been spending 10k$ per month with ups to send packages for my business. Today, I had 2 packages over 150lbs and the UPS store referred me to this location.I arrived at this location which is no longer affiliated with UPS. They are called T-farce or something. As I arrived to send some freight, the lady behind the counter was quick to tell me they are not UPS and their fees are more expensive than anyone else. Nice salespitch!Seems like the lady really wanted to get back to not working. So I guess ill spend over $100k per year with FedEx now. So long T-farce. The entire vibe of the place was scummy.*edit* after reading some other reviews about this place, I think I dodged a bullet by not using this racket.
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February 2023 by Siobhan Trevino
I ordered my couch and was worried my stuff wouldn’t get here or that it’d get lost based off an immense amount of reviews I read. Everything arrived per my scheduled appointment. I was the last to be scheduled for the day, and the driver communicated with me throughout the day notifying me that they were about an hour or two behind and gave me a pretty good estimate of 6pm delivery. On the phone I was told my pellet could only be delivered via ramp, and I had about 8 steps to my apt on the first floor. The driver OFFERED to help me get my couch pieces INTO my apt. Now I think I was just fortunate and lucky to have him, or maybe all of their drivers go above and beyond, I don’t know. If you can request drivers who are commutative, supportive, and hard-working, request Tim. Unfortunately don’t know his last time, but he delivered my Albany Park sofa! If you’re reading this, thanks so much again, you have no idea how much you helped!! I’m giving it four stars because if you miss their call to set an appointment, it’s impossible to call them back with someone answering. I was told they usually are near the phones around 10am-4pmish and I called at 12pm with an immediate answer (after my 7th attempt haha).
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November 2022 by Vince M.
i never leave reviews i just got f***** royally by ups and when i call to try and remedy the problem by shipping another package they are so incompetent i seriously do not understand how they are even in business this is f****** insane they dont give a f*** about customers
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October 2022 by Bruce Vigil
Formerly known as ups freight now is Tforce freight
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September 2022 by Michael Jones
Please don't ship with UPS Freight or TForce. Just a terrible experience all around.
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July 2022 by Ray Aguirre
Horrible. I arrived to pickup the package that customer service said was ready for pickup. The guy at the counter said " we let customer service know everyday that we are days behind but they still send people over to pickup. This new company does not allow the same amount of employees to unload trucks and road trucks. We are short handed and can not keep up with the shipments"So apparently UPS was bought out and this new company is failing miserably. I know they failed at delivering my order. It is still on the truck and not unloaded. The truck got to denver 3 days ago
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May 2022 by Terry Bader
It is a shame that there is no Zero Star option. Never, ever consider using TForce Freight! They failed to deliver on 7, yes 7 appointments. Then they lost the shipment. Then they said that I had to pick the shipment up. When my contractor got to their warehouse they delivered a pallet that was broken completely apart (see picture below). The customer service rep (Kathy) tried to help, but couldn't overcome this company-wide incompetence. I tried to reach a supervisor, only to be disconnected 3 times after long waits on hold (I strongly suspect that this is how they train their senior staff to handle problems). I emailed my phone number and never heard from them. They are the worst of the worst.
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April 2022 by Sergio Aranda
⚠️⚠️DO NOT USE THIS COMPANY WHATS SO EVER‼️‼️My package was delayed 2 days in a row. i called the third day they told me they have no drivers to deliver the package to me. So I requested pick up and there telling me they lost my 650 lb engine in there warehouse..?? Who looses an engine. Called again and i get hanged up everytime i ask about whats going with this specific situation. Worst customer service these people dont care about getting there job done all they care about is getting payed i don’t understand what they do in that warehouse.goof around all day?? Get on it come on or will you guys be covering for my 13,000 dollar engine i was waiting for ????
